Hangzhou West Lake Xinqiao Hotel Reviews
Hangzhou West Lake Xinqiao Hotel
No. 226 Jiefang Road, Hangzhou, ChinaView Hotel Details
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Hangzhou West Lake Xinqiao Hotel Guest Reviews
4.7/5
Outstanding
4405 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(4405)
Positive reviews(4304)
Reviews with photos/video(995)
Friendly front desk staff(754)
Delicious breakfast(374)
Near shopping area(335)
Easy to get around(317)
Convenient for shopping(281)
Perfect for kids(103)
Secluded lake view(87)
Negative reviews(92)
Guest User
Side West Lake Twin Bed Room
Stayed in 2024 年 5 月
Friends
8 review
Outstanding
Posted on 2024 年 6 月 29 日
Perfect location , 5 minutes to the Lake , there are many shops and restaurants near the Hotel
Response from Property: Thankyou for taking the time to let us know about your stay. Every comment, good or bad helps us understand our business and improve it and your feedback has helped us know what we are doing well. Thankyou.
KoonMeng Chow
Superior Room (2 beds)
Stayed in 2024 年 4 月
Couples
5 review
Outstanding
Posted on 2024 年 4 月 22 日
Nice hotel with a Garden Terrace to view the West Lake. Hotel is dated but it is clean and non smoking. We were well assisted by a staff Ms Wang who was courteous and attended to our needs.
Response from Property: Thankyou for taking the time to let us know about your stay. By letting we know the great job our people are doing and the great hotel we have, we will be encouraged to an even better job at being the best hotel in Hangzhou.Thankyou
KIM ANN
Superior Double Room
Stayed in 2024 年 3 月
Business travelers
3 review
Amazing
Posted on 2024 年 3 月 26 日
The hotel is good and location is best. walking around can see shopping and rest eat. The only thing need to improve is there is no hanging of clothes inside the toilet.
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Traveler@China
Superior Double Room
Stayed in 2023 年 12 月
Other
4 review
Posted on 2024 年 2 月 1 日
It was an old hotel with old decorations but a very good location. As for the restaurant, they didn't serve any international breakfast, and even when I was there it was a holiday and we couldn't find an empty table or chair to sit in the restaurant. The behavior of the staff was also unacceptable.
Response from Property: Thankyou for taking the time to write a comment about your stay with us. Your comment focused on one part of the hotel and you can be assured we will make sure the people involved get to hear your comments. They will make the team work harder and be better. Thankyou.
Simon
Side West Lake Twin Bed Room
Stayed in 2023 年 4 月
Solo travelers
6 review
Posted on 2023 年 4 月 26 日
Only advantage is the distance to west lake.
I booked a twin room. Suprise to get a room with 3 beds.
Hotel deco and style of the room is old and tired. Cleaniness is bad. Hair on room floor. Carpet not clean. the Toliet door handle of my roomis broken
6/8
Response from Property: Dear guest，Thankyou for taking the time to let us know about your stay. Your comments about the room are disappointed. our comment focused on one part of the hotel and you can be assured we will make sure the people involved get to hear your comments. They will make the team work harder and be better. Thankyou.
Guest User
Superior Double Room
Stayed in 2024 年 2 月
Family
4 review
Outstanding
Posted on 2024 年 2 月 29 日
Very luxurious and close to West Lake. Highly recommendable
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
shihshihh
Superior Room (2 beds)
Stayed in 2024 年 5 月
Family
2 review
Very Good
Posted on 2024 年 6 月 22 日
Overalls ok hotel ,staff nicer and helpful
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
meltemirocks
West Lake Side Queen Room
Stayed in 2023 年 2 月
Couples
18 review
Great
Posted on 2023 年 2 月 12 日
I booked this room for a birthday and we were not disappointed! At the beginning we were put in a higher room, but with no view of the lake, so I asked to be moved and the staff was kind and gave us another room with view and an amazing, huge, bathtub.
The position is pretty comfortable to reach the lake and has many amenities and shops around, in various malls.
On the 3rd floor there is also the connection to a spa (not owned by the hotel) that we enjoyed a lot.
The breakfast was very rich and varied, but I suggest not to go at 9 on Sunday, because it will be a little hard to find a seat!
Response from Property: Dear Guest，Thankyou for taking the time to let us know about your stay. Your comments will be read to our people in each of our depts meetings and in this way we can make sure our people are inspired to keep doing the great things they do to make us a great hotel guest’s love. -Guest Experience Manager
Guest User
Superior Double Room
Stayed in 2024 年 4 月
Couples
1 review
Outstanding
Posted on 2024 年 4 月 25 日
Good Location, Room Clean, Service good
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Marterliana
Side West Lake Twin Bed Room
Stayed in 2023 年 9 月
Family
2 review
Great
Posted on 2023 年 9 月 18 日
Location, location, location and very well maintained hotel
Response from Property: Dear guest,really thanks to your comments about your stay in Xinqiao Hotel. we're looking forward to see you in the future. -Guest Experience Manager
Bingji
Superior Double Room
Stayed in 2024 年 3 月
Business travelers
10 review
Great
Posted on 2024 年 4 月 29 日
Good service and location
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better. Thankyou
Guest User
Discount Standard Room
Stayed in 2024 年 6 月
Friends
1 review
Outstanding
Posted on 2024 年 6 月 23 日
nice house
Response from Property: Thankyou for taking the time to let us know about your stay. By letting we know the great job our people are doing and the great hotel we have, we will be encouraged to an even better job at being the good hotel in Hangzhou.Thankyou
Guest User
Deluxe Business Double Room
Stayed in 2022 年 9 月
Couples
20 review
Posted on 2022 年 10 月 3 日
I think price and hotel quality is not matching. The price is overvalued. I will book other options if I stay there.
Hotel and room cleaning was good
Breakfast was bad
Response from Property: Dear guest，thank you for your feedback. Your suggestion is very important to us. We'll keep going and looking forward to see you again. -Guest Relation Officer,Lucy
AlinkaShock
Superior Double Room
Stayed in 2021 年 10 月
Business travelers
9 review
Outstanding
Posted on 2022 年 1 月 13 日
It was such a pleasant stay 😊 Room was quite big and clean, but kinda old. Location of the hotel is great 👍 Walking distance to West Lake 👌 also they have nice view point at the hotel, where you can see a beautiful sunset 🤩
Response from Property: Dear guest, we are glad you choose XinQiao hotel in Hangzhou. At the same time, we are so pleasure when we are receiving your approval. We hope you feel comfortable in here. Certainly, we look forward to your visit next time. _____Guest experience management
XiaoJenny so BB
Superior Double Room
Stayed in 2022 年 12 月
Friends
68 review
Outstanding
Posted on 2023 年 2 月 3 日
Very Good Hotel
Response from Property: Thankyou for taking the time to let us know about your stay. Your positive feedback is important because it helps us move on to other parts of our business which need more attention. And this will make us better.