Hangzhou Tianyuan Grand Hotel Reviews

The hotel provided a highly comfortable stay, boasting a prime location adjacent to a large shopping mall. The staff demonstrated exceptional friendliness, with Xiao Jiang, in particular, going above and beyond in accommodating my requests.

Slightly old fashioned infrastructure, but plenty of space, and a truly amazing service - staff extremely nice and patient, smiling and ready to help, I was really surprised. Cane here with no expectation but left extremely satisfied. The room looks a bit old but there's plenty of space. Overall the feeling is closer to being at home than to being in a hotel, and I loved it!

The service was perfect everyone was friendly and helpful. The breakfast was mainly Chinese food there was a small collection of European food. The interior looks old and was partly damaged. But everything was clean and hygienic. The view from my room was amazing.

Very friendly and attentive staff. No English but made due with translator app which worked just fine. Old and dated decor but good location. Was looking forward to four workouts in the gym and the swimming pool while on a business trip. Chose this hotel specifically for its indoor swimming pool and gym. Would have stayed elsewhere in the area otherwise. That said, the pool and gym turned out to be public and couldn't be used at all as there was kids' swimming going on every time I went - tried on 4 separate occasions and every time the gym equipment was occupied by a dozen sleeping or relaxing parents and grandparents playing on their phones while waiting for their kids' swimming lessons to end. I was also told that the treadmills were out of order. The listing on Trip.com should be updated. It shouldn't be listed as a having an indoor hotel pool and gym as it's not only outside and adjacent in a different building with no direct access from the hotel, it's also a public facility and not accessible to hotel guests if swimming lessons are going on.

This was a great stay. It is a Chinese styled hotel and Only a few staff speak English but they go the extra mile to help. The hotel is close to the mixc. Overall a good stay.

Very pleasant stay at 天元大厦酒店！The room had a great view (especially at night) of the city and is perfectly clean and the bed is really comfortable. The hotel is organized and the common areas are also very clean. The breakfast is well served with western and chinese food, and the rotating floor is amazing! The rooms and corridors are quiet at night, perfect for a very good sleep, and the room service is very good. The front desk service is great, and Manager 吕 (Lv) is very helpful with any required matters. Walking distance from two big shopping malls (MixC and Raffles City). Recommend this hotel and would stay again once coming back to Hangzhou!

The service attitude of the concierge building is good, very friendly, warm and thoughtful, giving people a feeling of being at home.

Very good hotel, the aroma of tea is fragrant as soon as you enter the lobby, every service staff is very enthusiastic and the service is very good. The room is very clean, with a mini bar and welcome fruits, a large bathtub, smart toilet, automatic water dispenser in the bathroom, and a view of Qiantang River outside the room window, which is very beautiful. It is also very convenient to take a taxi to Mixc and watch the light show. The included breakfast is rich and delicious, and the revolving restaurant has a beautiful view. Thank you for the free extra breakfast, I will definitely choose to stay next time I come to Hangzhou.

The service is very good, the breakfast is great, and the service of Xiaogan in the restaurant is superb

The hotel is very cost-effective and Xiao Zhou's service is super good.

The hotel is very unique. Xiao Lu at the front desk patiently introduced the layout of the lobby. My friend is more interested in chess. The next day, he made an appointment with Xiao Lu to help explain the Chinese Go Museum. The service was very good👍

The hotel feels very different when you step into it. There are chess elements everywhere. The lobby is designed around chess, calligraphy and painting, which is very cultural. The lobby manager Xiao Lu provides humanized service, and provides appropriate delayed check-out. The service attitude is very good. I will come again if I have the chance!

The hotel service is good, Xiao Zhou has a strong sense of business

The hotel service is good, Xiao Zhou at the front desk provides good service