Hanting Hotel (Hangzhou Wanda Plaza Auto City Branch) Reviews
Hanting Hotel (Hangzhou Wanda Plaza Auto City Branch)
No.121 Huayuangang Street, Hangzhou, ChinaView Hotel Details
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Hanting Hotel (Hangzhou Wanda Plaza Auto City Branch) Guest Reviews
4.7/5
Outstanding
658 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(658)
Positive reviews(640)
Reviews with photos/video(80)
Classy environment(86)
Friendly front desk staff(82)
Delicious breakfast(74)
Quiet & comfortable(46)
Convenient parking(37)
Perfect for business trips(16)
Close to metro(10)
Amazing natural light(9)
Negative reviews(18)
Guest User
Superior King Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 27, 2024
It was a pleasant stay here for my family. Reception staff was very friendly and nice. The hotel surroundings and rooms were clean and safe . And the breakfast was tasty. There was a robot for delivering foods which was fun to watch .
Response from Property: Dear guests, hello! Thank you for your satisfactory comments. Your support and encouragement are the greatest motivation for us to move forward. Xiaoma strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness.
Guest User
Superior King Room
Stayed in Apr 2024
Solo travelers
2 review
Outstanding
Posted on Jul 5, 2024
The room was big and clean, the bed size was massive and there are many restaurants in the area
Guest User
Superior Queen Room
Stayed in Mar 2024
Couples
4 review
Amazing
Posted on Mar 20, 2024
The best hotel in china I must say room so big and staff cleaning women so nice love to stay here
Response from Property: Hello dear guest! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Bongi_N
2-bed Room
Stayed in Feb 2024
Solo travelers
2 review
Posted on Feb 29, 2024
Great potential, the service was excellent. However, the breakfast was substandard and needs a lot of improvement.
Response from Property: Hello dear guest! Thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the housekeeping department and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. We deeply apologize to you again and look forward to your next stay to experience our better service.
EVANS NGONIDZASHE
Superior King Room
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on May 12, 2024
Great staff,best place to stay if you want to be close to the mall
Response from Property: Dear guests, hello! Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder and look forward to the next trip, and we can create more perfect service for you.
Ali Khalefa
2-bed Room
Stayed in Jan 2024
Business travelers
48 review
Outstanding
Posted on Jan 19, 2024
I am very happy and it was very good staying and the staff in the front desk was soooooooooo good and helpful
Response from Property: Hello dear guest! Thank you for your recognition of us. Every requirement of our guests is the direction for which we sincerely strive. We will definitely work harder and look forward to our next trip so that we can create more perfect services for you.
LoUiEKH
2-bed Room
Stayed in Mar 2024
Business travelers
32 review
Posted on Apr 29, 2024
Well. It’s ok
Fangzac° 🔥
Superior Queen Room
Stayed in Jul 2023
Business travelers
28 review
Outstanding
Posted on Jul 25, 2023
设施：good
卫生：good
环境：good
服务：good
Fragility，*
Superior King Room
Stayed in Jun 2024
Business travelers
58 review
Outstanding
Posted on Jun 30, 2024
I think the service is very good, and the front desk service is fast!
Hygiene: clean
Environment: The lobby is very grand
Takeaway is very convenient, delivered directly to the floor
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and staying there many times. Your satisfaction and recognition are the greatest encouragement to us. We have been committed to providing guests with a convenient and comfortable stay experience. We are very pleased to hear that you appreciate the convenience of travel, the complete surrounding facilities, and the cleanliness of the hotel rooms. At the same time, the front desk service team has also received your enthusiastic comments. We will continue to work hard to ensure that every guest can feel the warmth of home. We sincerely look forward to your visit again and promise to provide you with quality service as always. If you have any suggestions or needs, please feel free to contact us and we will serve you wholeheartedly. Thank you again for your support and wish you a happy life!
Guest User
Superior Queen Room
Stayed in May 2024
Couples
1 review
Very Good
Posted on May 26, 2024
The front desk service is good and enthusiastic. There are many types of breakfast. The hotel environment is good, quiet and comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive when serving guests in the future. We apologize again and look forward to your next stay to experience our better service.
herbe123
2-bed Room
Stayed in May 2024
Business travelers
8 review
Outstanding
Posted on May 16, 2024
Stayed for two nights on a business trip, the experience was good, clean and sanitary, the room layout was reasonable. The hotel's little robot was very cute, and the takeaway I ordered several times was delivered to the door of the room. The front desk service was good, and the documents were printed out for me when I needed them urgently. This is really important when I'm on a business trip👍 There is costa coffee at the front desk, and the coffee lover was saved for the day✌️The overall price-performance ratio is good.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 27, 2024
Wow~ The service of this hotel is really great! From the moment I entered the door, I felt the warm and caring reception. The girl at the front desk was smiling, kind, and answered all my questions carefully, making me feel as warm as returning home.
The room is decorated both comfortably and exquisitely, and every detail is thoughtfully considered. The bedding is soft and comfortable, allowing me to sleep all night, which is great!
Breakfast is also a highlight with rich variety and authentic taste. Every bite is full of happiness.
Here, I feel truly at home, and I sincerely recommend it to everyone!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Guest User
Superior Queen Room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 25, 2024
The location is excellent and the transportation is convenient. The subway station Line 5 is just a few steps away. The breakfast is good with many varieties. I personally think it is very cost-effective and good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder and look forward to the next trip, and we can create more perfect service for you.
Guest User
Superior Queen Room
Stayed in Apr 2024
Business travelers
4 review
Outstanding
Posted on Apr 23, 2024
The lobby is spacious and bright. The room is comfortable. The front desk staff is very good. The breakfast is delicious and has a lot of variety. It is conveniently close to Metro Line 5
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder and look forward to the next trip, and we can create more perfect service for you.
Anonymous User
Superior Queen Room
Stayed in Jan 2024
Other
4 review
Posted on Jan 27, 2024
The front desk service is not good. I feel that the front desk is very rigid and has no sense of service. It is not soundproof and it is very noisy outside! I called the front desk at four o'clock in the morning and said it was very noisy outside. Then I asked the security guard to go out and take a look. Then I hastily dismissed the matter. There was no other reply. I didn't know what the guest needed! I said it was very loud outside, but I didn’t know how to bring earplugs! It's really hard to say anything.
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing Hanting Hotel. First of all, we deeply apologize for all the inconveniences you have encountered. We have notified the relevant departments of the problems you reported and have made them a case in our training courses. In the future, we will strengthen staff training and supervision to provide customers with better services. Thank you again for your review and we look forward to your next visit and experience.