Relais & Chateaux Chaptel Hangzhou Reviews
Relais & Chateaux Chaptel Hangzhou
No.5 baifu Road, Shangcheng District, Hangzhou, Zhejiang, 310006, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Relais & Chateaux Chaptel Hangzhou Guest Reviews
4.6/5
Very Good
230 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(230)
Positive reviews(216)
Reviews with photos/video(100)
Classy environment(36)
Near shopping area(19)
Convenient for shopping(18)
Quiet & comfortable(16)
Tasty food(13)
Large rooms(11)
Well designed(10)
Shower difficult to use(4)
Negative reviews(14)
Madame Interpreter’s journal
Shikumen Duplex Family Room
Stayed in Dis 2023
Family
3 review
Amazing
Posted on 26 Dis 2023
It has been a great experience staying in this lovely place. The place brought back a childhood memory , visiting the grandparent in the village during the winter time😊. The unique , antique wooden furnitures are very beautiful. Great location. Will visit this place again for the next visit😊
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Guest User
Yinlu Garden Villa Room
Stayed in Feb 2024
Business travelers
1 review
Outstanding
Posted on 18 Mac 2024
pleasant surprise. fascinating hotel. excellent concierge. a must-stay for the next trip to Hangzhou!
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Soh Adrian
Discount Room
Stayed in Apr 2024
Travel with friends
2 review
Outstanding
Posted on 3 Mei 2024
Great location. Nice accommodation. Friendly staffs.
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Daph Chan
Yinlu Garden Villa Room
Stayed in Mei 2024
Travel with friends
4 review
Great
Posted on 29 Mei 2024
Instragram hotel
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Lexiica
Yinlu Garden Villa Room
Stayed in Sep 2024
Solo travelers
4 review
Outstanding
Posted on 26 Sep 2024
The check-in experience was very good, and the service was particularly thoughtful. The two gentlemen at the front desk helped to carry the heavy luggage up and down the stairs, which was very considerate. The room has a strong Republican style, and the various items in the room have historical details, from the hand-controlled light switch to the dial telephone on the bedside, which adds a retro fun to the entire check-in experience. The pull-down flush toilet in the bathroom is also very vintage, and there is a wash basin with Le Bain written next to it. In addition, I was surprised to find that the brand of the wash basin is the British bathroom brand Perrin&Rowe, which is full of texture! The hotel is in a great location right by the West Lake. It is very quiet inside at night. It is very pleasant to sit down and have a drink and listen to the rain. There is also a small medieval shop next to it, and the items inside are worth visiting. An interesting check-in experience, looking forward to coming again next time!
Original TextTranslated by Google
superhs0605
Yinlu Garden Villa Room
Stayed in Sep 2024
Family
41 review
Amazing
Posted on 13 Sep 2024
In the Republic of China villa by the West Lake, I lived in a suite on the third floor. Although there was no elevator, all the luggage was provided by a housekeeper; the bathroom accessories were all old British brands, and the furniture in the room was all Shanghai-style and Republic of China style, especially the The breakfast is so exquisite and delicious; when you think of Hangzhou, you will think of Relais & Châteaux Lakeside Village.
Original TextTranslated by Google
Anonymous User
Yinlu Garden Villa Room
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on 23 Jul 2024
A very stylish hotel, I like the decoration style. It is very convenient to take the subway, take a taxi, and go to West Lake, but it is also a good place to be quiet in the bustling city. The soundproofing of the room is also very good, and I slept very well at night. I got up early in the morning to stroll around the quiet West Lake, which felt great. I came back to have a comfortable breakfast, and a beautiful day began~
The service is superb, a highly recommended hotel!
Original TextTranslated by Google
Kuluowa
Yinlu Garden Villa Room
Stayed in Apr 2024
Family
8 review
Amazing
Posted on 22 Apr 2024
The style of the Republic of China is very positive, so it's a little bit uncomfortable, a little deserted, and a little scary. It's definitely a good place to take photos. The breakfast is delicious. The flowers are so beautiful. The price is a little high.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Lakeside Village and for your positive review! The hotel building was built in the 1930s and is listed as a historical protected building complex. The designer retained the original layout while customizing old-fashioned furniture to recreate the style of the past. Although it is in a busy city, the hotel is quiet and remote. One hundred meters away from the West Lake, it is very convenient for traveling, shopping, tourism, etc. I look forward to meeting you again in Lakeside Village. Best wishes!
Pukewangzha
Yinlu Garden Villa Room
Stayed in Mac 2024
Family
3 review
Outstanding
Posted on 20 Apr 2024
This hotel was recommended to me by a friend when I came to Hangzhou: the location is very good, just a few minutes walk from the subway. My husband was on a business trip, and I took my children to visit West Lake. There are many shopping malls nearby, which is convenient. I stayed in a large suite. The hotel is quiet and clean in the middle of the city, and the staff are also very enthusiastic. The breakfast set tasted good. The staff said that the wontons were freshly made in the morning 👍🏻. I will stay at this hotel next time I come to Hangzhou!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time out of your busy schedule to leave us a review! The buildings in Hubian Village were built in the 1930s. Shikumen is a relatively distinctive architectural style. There are three architectural forms in Hubian Village: Shikumen, Western-style garden villas, and old bungalows. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! You are welcome to come back and experience it again. I wish you a happy life
Anonymous User
Yinlu Garden Villa Room
Stayed in Mac 2024
Travel with friends
1 review
Outstanding
Posted on 26 Mac 2024
The hotel has a beautiful environment, considerate service, good location, and the surrounding area is very prosperous.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time out of your busy schedule to leave us a review! The buildings in Hubian Village were built in the 1930s. Shikumen is a relatively distinctive architectural style. There are three architectural forms in Hubian Village: Shikumen, Western-style garden villas, and old bungalows. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! You are welcome to come back and experience it again. I wish you a happy life
Guest User
Yinlu Garden Villa Room
Stayed in Mac 2024
Couples
1 review
Outstanding
Posted on 11 Apr 2024
The service attitude is good, the hotel environment is nice, with a profound Republican style, complete facilities, good front desk service, considerate, fast check-in, and I was upgraded after making up the price difference! ! The room is super good, clean and tidy, the bed is big, the bathroom is clean, the room attendant is enthusiastic, and there is a free mini bar in the room. The breakfast is very good and very satisfying. I started a day of walking around West Lake with full energy!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Lakeside Village and giving us a positive review! The hotel consists of three parts: the historical building complex of Hubian Village (the Shikumen Lane Building), the Yinlu Western Garden Villa, and the old western-style houses on Qiwang Road. In 2007, the Hubian Village building complex was listed as a culturally protected and historically protected building. The hotel is located in Lakeside Pedestrian Street, which is very convenient for business, tourism, vacation, shopping, etc. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! Welcome to come back and experience it again. I wish you a happy life
Guest User
Yinlu Garden Villa Room
Stayed in Mac 2024
Solo travelers
1 review
Outstanding
Posted on 8 Apr 2024
The hotel is in a great location, facing the West Lake and backed by the most prosperous commercial center in Hangzhou. It is quiet in the bustling city and has very convenient transportation. I called to consult some travel tips before arriving at the hotel, and the staff explained it patiently. When I entered the hotel, there was a concierge in the lobby to help me store my luggage. They were enthusiastic and professional. From booking the hotel to checking out, the hotel gave me a very warm and comfortable feeling. There are Chinese and Western breakfasts. I ordered Chinese. The handmade wontons were very good and suited my taste. Everything is very good, a great hotel!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Lakeside Village and giving us a positive review! The hotel consists of three parts: the historical building complex of Hubian Village (the Shikumen Lane Building), the Yinlu Western Garden Villa, and the old western-style houses on Qiwang Road. In 2007, the Hubian Village building complex was listed as a culturally protected and historically protected building. The hotel is located in Lakeside Pedestrian Street, which is very convenient for business, tourism, vacation, shopping, etc. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! Welcome to come back and experience it again. I wish you a happy life
Anonymous User
Yinlu Garden Villa Room
Stayed in Mac 2024
Family
1 review
Outstanding
Posted on 27 Mac 2024
The location is very good, a short walk to West Lake, and it is also very convenient to buy things in the commercial district. The front desk paid for the upgrade to a large suite. The room was very clean and tidy, the facilities were very good, the waiters were also very enthusiastic, and the whole environment was very good. The front desk said that Chinese and Western food will be available soon, and I should be able to eat there next time I come. The dim sum is delicious
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Lakeside Village and for your positive review! The hotel building was built in the 1930s and is listed as a historical protected building complex. The designer retained the original layout while customizing old-fashioned furniture to recreate the style of the past. Although it is in a busy city, the hotel is quiet and remote. One hundred meters away from the West Lake, it is very convenient for traveling, shopping, tourism, etc. I look forward to meeting you again in Lakeside Village. Best wishes!
Guest User
Discount Room
Stayed in Mac 2024
Travel with friends
3 review
Outstanding
Posted on 18 Mac 2024
It is separated from the West Lake by a wall. It is very convenient to go out. The hotel is very photogenic. The room is very big and it is a good experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Lakeside Village Hotel and leaving us a review! The hotel is located in the Lakeside Business District, about a 3-minute walk from West Lake. It is very convenient for travel, tourism, business and shopping. The buildings in Lakeside Village were built in the 1930s and restored by the historical protection group. welcome next time! good luck
Zhuliwen👑YOYO👑
Yinlu Garden Villa Room
Stayed in Ogo 2024
Travel with friends
14 review
Outstanding
Posted on 6 Ogo 2024
The hotel is located by the West Lake, only a 2-minute walk away, and is close to Lakeside Yintai and the subway entrance, making it very convenient to travel.
The hotel is a Republican-style building. The lobby has European style characteristics, combining Chinese and Western styles, and is very Western. Compared with the bustling crowd outside, the hotel is exceptionally quiet, which can be described as quiet and leisurely in the midst of noise. The hotel's service also impressed me. As soon as I entered the lobby to check in, the front desk poured us tea and water to drink. Free valet parking is available, which is very convenient. The staff also kindly carried the luggage to the room and introduced us to the history of the hotel along the way. They were particularly warm and polite. The breakfast on the second day was also very rich, with buffet meals and set meals, covering both Chinese and Western styles, and the taste was good.
The facilities in the room are also relatively complete. It is a duplex room type, with a living room on the first floor and a bedroom on the second floor. The room is very large. The mattress is soft and comfortable, and I sleep very well. The bathroom is divided into a bath and a shower. There are TVs in the living room and bedroom to watch, and there are also some free mini bars. Drinks can be consumed at will, which is too cost-effective.
All in all, it was a very good experience. If I have the chance to come to Hangzhou again, I will definitely go to this hotel!!!
Original TextTranslated by Google