Huihe Hotel (Hangzhou Wulin Plaza) Reviews
Huihe Hotel (Hangzhou Wulin Plaza)
No.155 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Huihe Hotel (Hangzhou Wulin Plaza) Guest Reviews
4.1/5
758 review
Verified reviewsLocation4.1
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(758)
Positive reviews(690)
Reviews with photos/video(225)
Great value for money(50)
Easy to get around(42)
Classy environment(39)
Friendly front desk staff(29)
Close to metro(16)
Strange smell in room(15)
Perfect for business trips(7)
Amazing natural light(3)
Negative reviews(68)
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Apr 2024
Travel with friends
1 review
Amazing
Posted on Apr 3, 2024
The hotel's location was really good, close to the metro station and other places. There is a beautiful river view near the hotel. Hotel staff are very friendly. Highly recommend booking this hotel.
Response from Property: Dear distinguished guest, thank you very much for your stay and praise! We are very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Maelene
Smart Room (Double bed) (Special promotion)
Stayed in Feb 2024
Solo travelers
22 review
Great
Posted on Feb 12, 2024
A bit of a walk to the metro but near bus stops. So location is not too bad. Room was big enough, bed was comfortable. Bathroom was big enough too. Lots of food options around.
Response from Property: Time, someone's eyes will be met inadvertently, and the words will be drifting. If I meet you unexpectedly this time, Xiao e will cherish it even more and look forward to meeting you next time!
Kiki
Smart Selected Room (2 beds)
Stayed in Jul 2024
Family
5 review
Very Good
Posted on Jul 20, 2024
The hotel is located very central and near the West Lake in Hangzhou. The staff is very friendly and will help you solve your problems immediately!👍🏼
The only thing that may be bothersom for a longer stay, is that rooms and the overall hallways aren't very new and look a bit used. For example the carpet being dirty, the sink being a bit damaged and the shower cabin not closing while showering.
The cleaning was a bit unstructered, maybe the worker was too busy but our rooms one day were only cleaned in the evening, after we already got back.
The cleaning could be better, our toilet had stains on it, the day we came and the day we left...a bit gross..
If you do not need to stay for a long time the hotel is good and cheap, not highest standard but ok.
Response from Property: Dear guest, we are very sorry that we did not let you have a satisfactory stay, we pay great attention to health, and thank you very much for your feedback and suggestions on our hotel. We have received your stay experience, and we are deeply sorry for your experience during your stay in our hotel. We attach great importance to the situation you reported, and have also punished the floor service lady accordingly. This is not allowed to happen in our hotel if you don't clean up after staying in our hotel, unless the guest himself requests not to clean up. If you come to China again next time, be sure to give us the opportunity to apologize, looking forward to your coming again.
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Jul 2024
Couples
16 review
Posted on Jul 4, 2024
The toilet hadn't been cleaned when we arrived. The next day, we pushed the clean up room, but when we returned at night the toilet was still dirty. The room is very small, we couldn't have our luggage opened on the floor. The shower went from hell lava hot to penguin village cold, no middle point. The bed was attached to a curtain. The corridor was very noisy, specially at midnight when we wanted to sleep, sound travels easily and you could hear the neighbour entering their room like if they tried to enter yours.
The AC was nice and the location is good, near the metro station. The front desk had free candy, also nice.
Response from Property: Dear guest very sorry not to bring you a good stay experience, because you booked a special double bed room, special room relatively small space, our hotel has a variety of room types for everyone to choose, if you come again next time, give you free upgrade room type, you can also experience our other room types, We have also severely criticized and punished the floor service for not doing the basic requirements of the guests is our hotel's dereliction of duty, we will correct, our Shangxing hotel is located in the center of Hangzhou near Wulin Square 1.4 kilometers, close to Hangzhou West Lake 2 kilometers, the location is prosperous, looking forward to your visit again
jamessee
Smart Room (Double bed) (Special promotion)
Stayed in Jun 2024
Couples
4 review
Amazing
Posted on Jun 26, 2024
Free bottled water and clean room and toilet. The receptionist was kind enough to let us use the washing room for free, and even kept our laundry for us once. Only problem is that our room reeked of smoke. If they can get rid of the smoke smell it would be perfect.
Response from Property: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and serve our guests sincerely! We look forward to seeing you again!
NG
Smart Room (Double bed) (Special promotion)
Stayed in May 2024
Solo travelers
5 review
Outstanding
Posted on May 25, 2024
The hotel was great! They gave me a free upgrade as I had a bit of luggage. The room was clean and there was AC: they were also really nice and did my laundry for me —- for free!
Response from Property: Dear guest, we are very touched to receive your good comments! We feel at ease if you live comfortably! I wish you a happy life and a good mood every day!
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Mar 2024
Solo travelers
7 review
Outstanding
Posted on Apr 19, 2024
I am very happy with my stay in Huihe Hotel. Besides the hardware being very good, the staff were very helpful, accommodative and provided me with warm hospitality. I had a long stay there and they made me feel so at home.
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Bouet
Smart Room (2 beds) (Special promotion)
Stayed in Feb 2024
Family
1 review
Outstanding
Posted on Mar 13, 2024
Quite good, some hidden treasures between the shower and the sink, unfortunately inaccessible.
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
thao
Smart Room (Double bed) (Special promotion)
Stayed in Mar 2024
Travel with friends
5 review
Great
Posted on Apr 9, 2024
Although the room is small but with two people, it quite good. The cleaness okay
Response from Property: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and serve our guests sincerely! We look forward to seeing you again!
Anonymous User
Smart Room (Double bed) (Special promotion)
Stayed in Jun 2024
Solo travelers
29 review
Outstanding
Posted on Aug 28, 2024
It was good no noise and the service was great
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time for your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a happy life!
Utama
Smart Boutique Room - Triple Occupancy
Stayed in Apr 2024
Family
6 review
Posted on Apr 19, 2024
no glass for drink. and not good for value
Response from Property: Dear guest, I am very sorry that I could not give you a good stay experience. The window of the triple room is next to the bathroom, and the bathroom door can be pushed and pulled. Our Shangxing Hotel is located in the center of Hangzhou, 1.4 kilometers away from Wulin Square and 2 kilometers away from Hangzhou West Lake. It is in a prosperous location. Next, we will comprehensively upgrade the hotel. If you stay in our hotel in the future, you will have a different stay. Experience, welcome to visit again
Guest User
Smart Room (2 beds) (Special promotion)
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Aug 1, 2024
Good service attitude. The front desk lady is very enthusiastic. The accommodation environment is comfortable
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Jul 2024
Travel with friends
1 review
Outstanding
Posted on Jul 17, 2024
The service attitude is very good, the hygiene is good, it is close to the subway station, and there is a supermarket downstairs, which is quite convenient! Not bad! Suitable for hanging out with friends!
Original TextTranslated by Google
Response from Property: Time will inadvertently encounter someone's eyes, and drift in the words. I will cherish this unexpected meeting with you and look forward to the next encounter with you!
momiji
Selected Smart Room (Double bed)
Stayed in Jul 2024
Business travelers
16 review
Outstanding
Posted on Jul 13, 2024
Equipment, equipped,
Environment, convenient transportation, business gatherings, and all the hotels around are available
Service, front desk and cleaning staff, service attitude and work enthusiasm are absolutely first-class!
A recommended business travel accommodation!
Next time I go to Hangzhou on a business trip, I will definitely go again!
Original TextTranslated by Google
6/8
Guest User
Selected Smart Room (Double bed)
Stayed in Apr 2024
Business travelers
8 review
Posted on May 1, 2024
Old and broken, small and weak, the sound insulation is poor, and the internal corridors are like a maze, which is very unsafe and unhygienic.
Original TextTranslated by Google
Response from Property: Dear guest, we deeply regret your experience during your stay at the hotel. The hotel was renovated in 2022, and we also have regular pest control. For air circulation, we will open windows and doors for ventilation during the day. The insects may have flown in when we opened the windows for ventilation. Next time, we will pay more attention and check again carefully before closing the door. There are signposts for entrances and exits on the corners of our corridors, and there are landmarks on the ground indicating the entrances and exits. Regarding safety issues, our hotel has accident insurance for every guest staying in the hotel (of course, no one likes accidents). Finally, our Shangxing Hotel is located in the center of Hangzhou, 1.4 kilometers away from Wulin Square and 2 kilometers away from Hangzhou West Lake. It is in a prosperous location. Your next stay in our hotel will give you a different stay experience. Welcome to visit again.