Hutchison Hotel (Hangzhou West Lake Hu Bin Nanshan Road Shop) Reviews

The only good point is location nearby metro Line 1 . Travellers with big luggage need to use another path to reach hotel . If not you have to carry the luggage’s up and down 4 staircase . Although there is a robot services but the bad experience staying here for 2 days already make me forget about it’s god point . Our experience: 1 . During check in (2pm ) , only 1 room available . So we wait until 5pm get another rooms ( went to the nearby shopping mall for lunch while waiting ). 2. The 2nd room with plenty defectives that other ppl mentioned before , but we want to try our luck , so you know my answers already ….. the sensors light is defective , so it’s hard for me to insert the room card ( we did call and the front desk staff said they off the sensor already , but our first room just in function ). The second days , toilet defective , when we try to open the tank , there is some tissue paper inside ( don’t know when or who make it ) , so I need to bear until the next day morning , if the nature is call , we decided just wear the pyjamas and go to lobby toilets . I’m very angry so I just mention , no need come and fix, we want to rest because the first day complaint also ignored. ) 3.Room soundproof failed , during midnight can hear ppl laugh and singing every night . 4. Smoking cigarettes smell will come anytime , if anyone with asthma or respiratory problems please don’t ever choose here . 5. Breakfast : still acceptable but not worth with the money . 6. Laundry DIY services : 2 washers and 2 dryers - if you want to wash please stay there until finish , people will cut queue by taking out your laundry ( this really make me feel unpleasant in Hangzhou ) . So end up with we bring our clothes back to room in half dry condition. Not much photo taken because not a pleasant experience until we have no mood to take photo ..

The hotel is very close to the Metro which is very convenient to travel. It is also in walkable distance from the West Lake (around 10 mins walk). The room is clean and spacious. The staff are also very friendly.

Walkable distance to west lake Room was really huge Bed was very comfortable as well

The room is clean and spacious, the service is good, the location is good, in the scenic spot, and the breakfast is delicious

The rooms were really spacious (but no windows). The location was great s it was about a 10min walk to the West Lake (which was gorgeous), and about a 10-15min walk to the shopping district / night life along Yan’an Road. If that’s too far, there is also another shopping complex just behind the hotel for convenience. The bed was comfortable and the room came with all necessary amenities, however, the room had no window. The hotel even offered a farewell gift upon out checkout which was nice and unexpected.

A very very good hotel with affordable price and a very good environment,the overall quality of the hotel is excellent. Both very clean and futuristic,with ai robots and Smart Control. This hotel is so far my all best hotel!!!!!!!

Very close to the subway, west lake and in77, a shopping mall connected by rain free underground tunnels. Friendly staff at the hotel and nice rum. Easy to check in and out, there is also a supermarket connected to the hotel, you don’t even need to go out! Really recommend.

I think there could be better options at other places. Location is quite convenient considering it’s near bus stop and train station. However, the vincity of the place is quite boring. The mall has nothing much too. The remote control of the TV has dust and the corner of the room also do. If you cannot stand the smell of smoke, do not come here. There are some smell of smoke from the customers who stay here. Also, there are A LOT OF ROOMS (Note: there are just 1 floor of rooms). If you got a room like mine that’s all the way at the end, you will have to walk all the way to the end.Other than that, the place is okay. total 2.875/5

Very near from metro

Nice location, Big room and toilet. So comfortable staying here ❤️

Location is very close to Hefang Street. It would be nice if there is a refrigerator in the room. Rooms have smoking smell and asked to change to another room.

The hotel is modern and well equipped. Location is good and quite central. The only issue I had is that the room stunk of smoke. Staff need to be more vigilant about people smoking in the rooms

The room is clean and big, good and friendly service , free parking.

Nice hotel to stay at the nice location, just a walking distance from Hangzhou lake famous scenic point of Hangzhou