Orange Crystal Hangzhou West Lake Zhejiang University Zijingang Hotel Reviews
Orange Crystal Hangzhou West Lake Zhejiang University Zijingang Hotel
No.59 Wenyi West Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Orange Crystal Hangzhou West Lake Zhejiang University Zijingang Hotel Guest Reviews
4.8/5
Excellent
1480 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1480)
Positive reviews(1464)
Reviews with photos/video(423)
Classy environment(202)
Quiet & comfortable(132)
Friendly front desk staff(130)
Delicious breakfast(97)
Many amenities(67)
Perfect for business trips(54)
Close to metro(30)
Garden view(18)
Negative reviews(16)
Guest User
Business Double Bed Room (Smart Control & Motion Sensor)
Stayed in Dec 2021
Couples
3 review
4.5/5
Great
Posted on Feb 3, 2022
I loved how clean the hotel was, the black minimalistic decoration was beautiful. The location was just perfect, very close to all the downtown activities.
Response from Property: Dear guests, thank you very much for your love of our hotel! Orange crystal Hangzhou Wenyi West Road Hotel is located in the cultural and educational District of Xihu District, Hangzhou, with many surrounding residential areas, convenient transportation and perfect infrastructure. If you have any questions during your stay, you can contact the front desk and hope to win your next 5 points with our continuous efforts! Look forward to your coming again!
Guest User
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2024
Service: The front desk service is very thoughtful, and fruits are given upon check-in
Hygiene: Clean
Environment: The hotel and surrounding environment are comfortable
Facilities: Intelligent and complete facilities
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Orange Crystal Hangzhou Wenyi West Road Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and attach more importance to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Hangzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Orange Crystal Hangzhou Wenyi West Road Hotel. Wish you all the best
Anonymous User
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The room was very clean, the front desk staff was friendly and considerate, and they also gave us welcome fruit. The overall experience was very good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your trust in Orange Crystal Hangzhou Wenyi West Road Hotel! Thank you for your generous praise and strong recommendation! It is really hard to leave Orange Crystal. Orange Crystal Hangzhou Wenyi West Road is your most beautiful and warmest home in Hangzhou. Remember to come back often when you have time!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 4, 2024
The service is very good and it is very clean. It would be better if the parking lot could be planned.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Satisfaction is just the starting point. A journey of a thousand miles begins with a single step. We will continue to work hard. Thank you for your support on the road ahead. General Manager Y
Lili
Superior 2-bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The front desk service was very good. A small gift was given upon check-in. The room was also very clean.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Meeting you makes the air sweet. The best time is with your company. Thank you for meeting you.
Nuoweimihayiluofusijiganluo
Executive Double Bed Room (Smart Control & Motion Sensor)
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
I looked at many hotels for the May Day holiday and finally chose this one. Good reviews, good service, and nice rooms. To be honest, you can look at the bad reviews when choosing a hotel, but don't believe them all. Some people really have too high expectations. I left before the May Day holiday and chose Orange Crystal in Nanjing and Hangzhou. Both were good and there were no troubles.
Original TextTranslated by Google
Response from Property: Dear guest, hello! A thousand words cannot compare to your affirmation. Thank you for your stay every time. We will cherish every opportunity to meet you. Welcome to visit us again. General Manager Y
Guest User
Superior Queen Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The environment is very good, quiet in a busy area, the service is very considerate, the housekeeper cleans the room very seriously and it is very clean, it is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, hello! Time will not pass, we will not leave. If you like it, please remember to come often. General Manager Y
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The soundproofing is very good. It is very quiet. The greening is also very good and very comfortable. The service is also very good. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guest, hello! The air is sweet when I meet you. The best time is when I have your company. I am grateful to meet you. General Manager Y
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 10, 2024
I often stay here. It's very close to the attractions. It's a good place to stay.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Your world is just as you wish. Time flies and youth fades away. Only the moments we met with you always linger in our minds. Remember to come often. General Manager Y
Guest User
Business Twin Room (Smart Control & Motion Sensor)
Stayed in Apr 2024
Family
29 review
5.0/5
Outstanding
Posted on May 3, 2024
Environment: Very good
Service: Very good
Sanitation: Very good
Facilities: Very good
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope our home will be the warmest and most unique one in your memory! Come back to Orange Crystal Hangzhou Wenyi West Road Hotel often, and wish you well!
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The room is very satisfactory. Daily necessities are also very useful. It is cleaned very cleanly and tidy. The front desk service is also very good. The outdoor greenery is also very good. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Facilities: Large room, gym, laundry
Hygiene: Clean room, large washroom
Environment: Lawn outside, good environment, good air
Service: Welcome fruit at the front desk, very friendly staff
Original TextTranslated by Google
6/8
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Guest User
Superior Queen Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The front desk was very nice and took the initiative to upgrade the room. Ctrip gave us fruit as a gift. The robot intelligent service was also a pleasant surprise. The hotel is relatively quiet, with a courtyard, and it is quiet in a busy city. I will come again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! The flower path has never been swept by guests, and the door is now open for you~ General Manager Y
Guest User
Superior Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The service provided by the front desk lady was very good👍
The room was quite clean and the soundproofing was good, but I forgot to take pictures of the room
There is a lawn at the entrance of the hotel and there are koi in the fish pond, it is very comfortable to sit there😌
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Orange Crystal Hangzhou Wenyi West Road Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and attach more importance to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Hangzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Orange Crystal Hangzhou Wenyi West Road Hotel. Wish you all the best
Guest User
Superior Queen Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The hotel is in a good location, with parking, quiet location, and bus and subway nearby;
The service of Orange Crystal is as good as ever;
The breakfast is rich and starts at 7 o'clock in the morning;
There is a gym!!! It's a pity that I didn't have time to use it this time because I was on a business trip;
This hotel is suitable for business trips or tourism in Hangzhou!
The front desk service is very good, must praise!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Orange Crystal Hangzhou Wenyi West Road Hotel. We look forward to your visit again to review our progress and wish you a happy day!