Tuankou Zhongan Radon Hotspring Resort Reviews

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner

It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get. Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms). The staff is friendly and helpful. The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness"). At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore. Afterall I had physical problems for 5 days.

Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.

I came to Zhongan Radon Hot Spring Resort Hotel again! The environment is very good, with beautiful mountains and waters, but the speed limit on the way in is very chaotic. The road is still quite good, which makes it inconvenient for outside cars. This experience is really intoxicating. The whole place is reserved every day, and my friends don't want to leave! They also give away fruits and drinks, and the breakfast is rich. I will bring my friends here again if I have the chance.

This hot spring resort hotel is super good, with good service and complete entertainment facilities. It is worth praising again that the hotel adds 200 yuan to upgrade to the private hot spring area of ​​the villa, which brings too much value and surprise. The villa is super luxurious, worthy of being called the Bali of the East

Dai Huan at the front desk upgraded our room! Good review! Although the hotel is old, the facilities are very new, and there is no difference from many years ago. There are not many tourists on weekdays. Recommended!

We arrived early, and Zhang Yue at the front desk immediately arranged a room for us. The room was very large, clean and tidy. The hotel has its own hot spring, and it was very comfortable to enjoy the warmth in the winter. The buffet and breakfast in the evening were very rich. It was a pleasant trip.

The experience of staying in the hotel this time is really good! ! ! First of all, the entire hot spring facilities are very complete and new. It is really relaxing and comfortable to soak in the warm hot springs in the cold winter. The bedding is soft and very comfortable. I slept very well. The bathroom is also very clean, which makes people feel at ease! The breakfast is also very rich and the dining environment is comfortable! The environment of the entire resort is very beautiful and pleasant, just like returning home~ In addition to the beautiful scenery, the staff of the resort are also very enthusiastic. I especially want to thank the front desk manager for his service. The check-in reception is meticulous and in place, which is really good! Come again next time~

This hot spring hotel is amazing! As soon as you step into the hotel, you will be greeted by the beautiful Balinese scenery, which is quiet and elegant. The room is fully equipped with soft and comfortable bedding. The hot spring water is clear and smooth, and the hot springs with different functions have their own characteristics. The scenery around the open-air pool is charming, and the atmosphere of bathing at night is full. The service staff is warm and polite, especially Manager Zhang, who provides thoughtful service. In terms of catering, the rich dishes are made of fresh ingredients and taste great. Whether it is a leisure vacation or a business trip, this place can bring an unparalleled experience, and it is highly recommended to everyone!

I come here to soak in hot springs every winter. There are many pools, both indoors and outdoors. My body feels smooth after soaking. This time I chose to stay in Phase 1. Thanks to Yingyue at the front desk for upgrading us to a villa suite. The room is large and has a private bath. The experience is great. It's almost Christmas, and there are Christmas elements everywhere in the hotel, with a strong atmosphere. It's a very pleasant weekend, a good place to relax with kids.

The single-family villa in the hot spring hotel is very suitable for a family experience. There is a private bath in the room, which is clean and comfortable, and the night view is also very good. The housekeeper Yingyue provides thoughtful service~

As an old customer for more than ten years, the quality of the hotel has been continuously improving. I am very satisfied every time I come. The front desk service is very good. This time I came, they specially upgraded the room type. I hope the hotel will get better and better!