Hotel lobby, South 8th floor, block a, yifanghui, 987 Moganshan Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Hampton by Hilton Hangzhou Xixi Zijingang Guest Reviews
4.8/5
Excellent
4132 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4132)
Positive reviews(4073)
Reviews with photos/video(720)
Friendly front desk staff(1655)
Easy to get around(1253)
Delicious breakfast(1008)
Close to metro(769)
Convenient parking(541)
Perfect for business trips(229)
Delicious buffet(67)
Luxurious(42)
Negative reviews(58)
peter
King Bed Guest Room
Stayed in Sep 2023
Business travelers
6 review
4.5/5
Great
Posted on Sep 15, 2023
The service at this location is great! I didn’t bring my power adapter, the front desk purchased one for me to use. One thing I am disappointed is that I could not access Google. According to hotel, Hotel internet can access Google. But somehow I could not do it even with helped by their service lady.
Response from Property: 您好!我們酒店的無線網是可以正常使用的,可能是國外手機跟我們酒店無線網服務器存在差異的原因導致連上了酒店的無線網您的手機也不能使用谷歌,非常感謝您對酒店服務的認可,還是很抱歉總體上給您帶來了不完美的入住體驗,我們將繼續改進我們的設施,爭取讓每一位住客感受到賓至如歸,期待您的下次光臨!
Around the Globe
King Bed Guest Room
Stayed in Sep 2023
Business travelers
48 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Nice location, metro just 20 metres from this hotel.
Easy to find foods.
Staffs very humble.
Response from Property: 非常高興您選擇了我們小朋,每收到一個肯定的評價,心裏都會非常高興,我們會再接再厲做的更好,祝您工作順利,生活愉快
yang Roxy
2 Twin Beds Superior Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 6, 2023
Ms huang ying ying so nice, full facilities and quite cleaning
Response from Property: 商家回覆: 尊敬的客人: 您好! 感謝您選擇本酒店並向我們惠賜您寶貴的意見。首先,感謝您對我們的肯定,我們會繼續堅持好的方面。在今後的服務中會更加註重品質的提升,希望帶給客人賓至如歸的感受。希望您再次下榻本酒店時,我們能帶給您專業、細心、貼切的入住體驗。
Chunyetianlai
King Bed Guest Room
Stayed in Dec 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Dec 20, 2024
This hotel offers free parking, and there is an elevator in the underground parking lot to the eighth floor for registration. Ms. Liu Shi at the front desk provided good service and upgraded the room. There is free laundry and free use of computer printer. It is the first choice for business trips!
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Your satisfaction is our driving force. We will continue to work hard to provide you with considerate services. We look forward to seeing you again. Huan Xiaopeng is waiting for you here. ---Lovely Huan Xiaopeng
Guest User
King Bed Guest Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The hotel is designed in the Hilton style, with elements of Hangzhou's special attractions. The lobby is on the eighth floor and has a very nice tea aroma. The front desk staff Ji Qi checked in and quickly upgraded the room. The room provides Nongfu Spring water tea bags and coffee bags. There is also self-service tea in the lobby, and coffee bags can also be given away. The gym and laundry room are also on the eighth floor. The overall stay experience is very good, good reviews
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Your satisfaction is our driving force. We will continue to work hard to provide you with considerate services. We look forward to seeing you again. Huan Xiaopeng is waiting for you here. ---Lovely Huan Xiaopeng
Guest User
King Bed Guest Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
It is a business hotel with comfortable and clean rooms. The mattress is from Serta, which is harder than ordinary mattresses and very comfortable to sleep on. There is breakfast, gym and laundry room on the 8th floor. Huang Yun at the front desk checked in quickly and upgraded the room type, which was good.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your good comments. I am very grateful to receive your sincere comments on our first meeting. Hampton by Hilton Hangzhou Xixi Zijingang has a superior geographical location and convenient transportation. We still have many preferential activities. Please continue to pay attention to us. I hope we can be your best choice for your next trip. ——————Hospitable Hampton by Hilton Hangzhou Xixi Zijingang
Guest User
King Bed Guest Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The decoration style is very good. Huang Yun's service was very good and upgraded our room type. Ctrip was also very good. The bed of Huanpeng was very comfortable. The room was very clean and there was no peculiar smell. You should experience it yourself.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your good comments. I am very grateful to receive your sincere comments on our first meeting. Hampton by Hilton Hangzhou Xixi Zijingang has a superior geographical location and convenient transportation. We still have many preferential activities. Please continue to pay attention to us. I hope we can be your best choice for your next trip. ——————Hospitable Xiao Huan
Guest User
2 Twin Beds Superior Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Good location, upstairs from Hemu subway station. Convenient for family travel. Free parking. Ms. Huang Ying, the front desk, arranged for the room to be upgraded to a deluxe double bed. The space and bed are more comfortable. It meets the needs of family travel. The room bedding is clean and tidy. Breakfast, laundry and gym are provided. Good value for money
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your good comments. I am very grateful to receive your sincere comments on our first meeting. Hampton by Hilton Hangzhou Xixi Zijingang has a superior geographical location and convenient transportation. We still have many preferential activities. Please continue to pay attention to us. I hope we can be your best choice for your next trip. ——————Hospitable Hampton by Hilton Hangzhou Xixi Zijingang
Erin
King Bed Guest Room
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Convenient for travel. There is a subway downstairs to the scenic area station. It is very convenient. Family travel stay. Ms. Huang Yun at the front desk arranged a room upgrade. The space is comfortable. Facilities provided include laundry room and gym. Breakfast is a must for family travel. Recommended
Regular free parking lot, charging piles
There is also a robot to deliver water
The breakfast is also delicious
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Your satisfaction is our driving force. We will continue to work hard to provide you with considerate services. We look forward to seeing you again. Huan Xiaopeng is waiting for you here. ---Lovely Huan Xiaopeng
Guest User
King Bed Guest Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The hotel is located in Gongshu District, 7 or 8 kilometers away from West Lake. There are subway and bus stations downstairs, and it is very convenient to take a taxi. Huang Yun at the front desk has a warm service attitude and helped upgrade the Hollywood king bed when he saw that we brought children. The bed is very large and just right for a family of four. The room is spacious and bright, and the bed is soft and comfortable. Recommended!
Original TextTranslated by Google
Response from Property: With the service concept of "careful and comprehensive", we will serve every family member with heart~ We look forward to your next trip, Huan Xiaopeng can create a more perfect service for you~—————— Friendly Huan Xiaopeng
Fanfanannyfan
2 Twin Beds Superior Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room facilities are pretty good. Yinglan at the front desk provided good service. The surrounding facilities are complete: there is a subway bus downstairs, and the hotel also has robots to deliver things, which is very convenient. There are free computers and gym laundry in the lobby. Overall, it is good and I will choose it next time I go to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your thoughtful review. It is our greatest honor to receive your recognition. Satisfaction has only a starting point, but no end. We uphold the service concept of "friendly, reliable, caring, and thoughtful" and serve every family member with heart. We look forward to your next trip, and Huan Xiaopeng can create a more perfect service for you. —————— Friendly Huan Xiaopeng
Scissorman
King Bed Guest Room
Stayed in Nov 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Nov 20, 2024
I also have my favorite hotel choice every time I go to every city, and the Hilton Hotel is something I will stay in when I go to other cities. This time I came to Hangzhou and chose to stay at this Hilton Huanpeng Hotel in Xixi Zijin Port. The room is comfortable and cozy. Special mention must be made of the front desk Jelan service attitude is very good and very professional. The lobby has a lounge area and office area, the environment is very good, quite nice, the hotel also has a self-service washing machine and gym. very convenient! ! I sincerely recommend all friends who come out to Hangzhou for business, visiting friends or traveling to stay. I will come to this hotel again next time I come to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your thoughtful review. It is our greatest honor to receive your recognition. Satisfaction has only a starting point, but no end. We uphold the service concept of "friendly, reliable, caring, and thoughtful" and serve every family member with heart. We look forward to your next trip, and Huan Xiaopeng can create a more perfect service for you. —————— Friendly Huan Xiaopeng
Guest User
King Bed Guest Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The front desk staff is considerate and enthusiastic. The rooms are clean and tidy with complete facilities. It feels like home. The breakfast is varied and delicious. I will stay in this hotel again next time I come to Hangzhou.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation of us. Huan Xiaopeng feels warm in my heart. The young lady of Huan Xiaopeng will definitely serve you with all her heart, so that you can experience Huan Xiaopeng's love for you every time. I look forward to your next stay. ——————————————Friendly, reliable, caring and thoughtful" Huan Xiaopeng
Guest User
King Superior Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 14, 2024
I was on a business trip and stayed for several days in a row. The facilities are complete. The subway entrance Hemu Station is just downstairs, which is convenient for travel. Ms. Huang Yun at the front desk is nice and kind. She upgraded the room type. The space is generally larger, clean and tidy, and the toilet and bathroom are separated into dry and wet areas. The room in Chaonan has a window, and you can bathe in a ray of sunshine every morning, adding a bit of warmth in winter. The overall quality is good and recommended.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation of us. Huan Xiaopeng feels warm in my heart. The young lady of Huan Xiaopeng will definitely serve you with all her heart, so that you can experience Huan Xiaopeng's love for you every time. I look forward to your next stay. ——————————————Friendly, reliable, caring and thoughtful" Huan Xiaopeng
Guest User
King Bed Guest Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 9, 2024
I booked a room with a comfortable big bed. Yunjie at the front desk arranged a superior big bed with good lighting and comfortable space. The hotel is conveniently located. The hotel provides laundry, gym, comfortable breakfast, clean and comfortable hotel. Good value for money.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. Your satisfaction is our driving force. We will continue to work hard to provide you with considerate services. We look forward to your visit again. Huan Xiaopeng is waiting for you here. ---Lovely Huan Xiaopeng