Kaiyuan Manju Xiaoshan International Airport West Gate store

Kaiyuan Manju Xiaoshan International Airport West Gate store Reviews

Kaiyuan Manju Xiaoshan International Airport West Gate store

No.18 Meixian Village, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
Kaiyuan Manju Xiaoshan International Airport West Gate store
Kaiyuan Manju Xiaoshan International Airport West Gate storeKaiyuan Manju Xiaoshan International Airport West Gate storeKaiyuan Manju Xiaoshan International Airport West Gate store
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Kaiyuan Manju Xiaoshan International Airport West Gate store Guest Reviews

4.6/5
Very Good
2349 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2349)
Positive reviews(2245)
Reviews with photos/video(259)
Offers pick-up/drop-offs(349)
Classy environment(347)
Close to airport(300)
Easy to get around(276)
Convenient location(256)
Friendly front desk staff(208)
Delicious breakfast(101)
Tasty restaurant(13)
Negative reviews(100)
Sorawit
Leisure Superior Double Bed Room
Stayed in Sep 2023
Other
8 review
4.5/5
Great
Posted on Sep 6, 2023
The staff helped me out a lot during the time I was staying at the hotel. They also have airport drop off and pick up services.
Response from Property: [Free pick-up and drop-off service] Dear guests! Thank you very much for your support to us, your satisfaction is our unremitting pursuit, the hotel is 10-15 minutes away from the airport, free shuttle service, if you have any questions during your stay, please call the front desk at any time. We are also honored to provide you with excellent service. I hope our sincere service can bring you a different experience. Also look forward to your return and 5 star reviews
OlszewskiTomasz
Leisure Superior Double Bed Room
Stayed in Mar 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 25, 2023
I was Happy with this hotel, working internet, super close to AirPort, restaurants around entrance and free shuttle to AirPort organized in the morning
Response from Property: Your affirmation to us is our greatest honor, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your check-in again. We are very happy to serve you.
Guest User
Leisure Deluxe Twin Room
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2023
Everything was awesomely arranged and it was very comfortable stay , I would like to visit again whenever I have an opportunity
Response from Property: Your affirmation to us is our greatest honor, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your check-in again. We are very happy to serve you.
Zhang㴠hao
Leisure Superior Double Bed Room
Stayed in Feb 2024
Couples
45 review
5.0/5
Outstanding
Posted on Feb 16, 2024
good!
Guest User
Leisure Executive Double Bed Room
Stayed in Jun 2024
Solo travelers
6 review
1.8/5
Posted on Jun 22, 2024
The room decoration is okay, but the bathroom decoration looks like it was 10 years ago. The most important thing is that there is a hole in the bed sheet. Ask the front desk if you mind? I think even if I don't mind, you should change the room or at least change the sheets. It shouldn't come from a question like "Do you mind?"
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Response from Property: ❤Member time value never expires❤ Dear guests, thank you very much for choosing to stay at our hotel and sharing your review. We feel very sorry after seeing your review. We regret that your stay this time was not able to give you a wonderful experience. In retrospect, my friends and I hope to get your understanding. We will work harder to do a better job and meet the standards in your mind. I hope you will come again next time to review our efforts and hope that we will do better. We have worked hard and persevered to get your support and love. We look forward to your visit again and giving us the opportunity to serve you again!
Guest User
Leisure Superior Double Bed Room
Stayed in May 2024
Business travelers
8 review
0.5/5
Posted on May 19, 2024
The experience of staying in this hotel is very poor. I don’t know where this score came from. It should have been painted on. 1. I waited for more than 45 minutes for pick-up. I urged him many times and said there was a traffic jam. This is airport traffic at 11:30 in the evening, and you are actually looking for an excuse to be stuck in traffic. After the driver picked me up, I saw that I was at the hotel in about 12 minutes, and the whole journey was smooth. The lying front desk also argued that the car was blocked in the parking lot. But the driver told me that I was notified too late. 2. The bed is torn, the pillows are torn, the sheets are torn, and the towels are torn. I was shocked! They were all broken. Consumption is upgrading these days, and spending money to stay in a hotel is actually shabby~ Manju should be changed to Kaiyuan Hotel. 3. I don’t know how dirty the bedside table is. 4. There is too much dust in the corners. I am used to walking barefoot in other hotels, but I really don’t dare to in this hotel. 5. The windows are made of the most common aluminum alloy. Single-layer aluminum alloy is used next to the airport, and the sound insulation effect is really poor. 6. The walls between rooms should be made of boards, not bricks. Because the sound of brushing teeth can be heard next door and upstairs, not to mention the sound of footsteps and the sound of the TV. The sound insulation is very poor! For details, please see my actual photos. Manju's brand has been ruined by this hotel...
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6/8
Response from Property: Dear guest, we sincerely apologize for your experience during your stay at the hotel. Regarding the room facilities, hygiene and housekeeping department you mentioned, we have arranged training to prevent such incidents from happening again, as well as airport pick-up and drop-off services. The car cannot stay, so we will inform the guests to go to the designated location before picking up the airport. There may be miscommunication during this period, resulting in the failure to pick you up in time. After seeing your review, we are sorry to bring you a bad check-in experience. We Will continue to work hard to improve.
Anonymous User
Leisure Superior Double Bed Room
Stayed in Aug 2024
Family
1 review
3.6/5
Posted on Aug 26, 2024
The driver didn't pick up my luggage in the morning. I picked up the flight early and made an appointment to leave at 8:00. He called me at 4:50. I don't know what the sound was in the room at night but it always made a sound after a while. I still haven't figured out what the sound was. The sound insulation effect is also poor. not good
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Response from Property: [Response from the General Manager] Hello, I am very sorry to hear that your stay in our hotel was not satisfactory😔. We are deeply sorry for this. Regarding the situation where the driver failed to help with the luggage, we will strengthen the training and service awareness of our employees📚. As for the time for early flight reservations, we will review our reservation system⏰ to ensure accuracy. Regarding the noise and poor sound insulation in the room, we have arranged for the engineering team to conduct detailed inspections🔍 to ensure that similar problems will not happen again. Once again, we sincerely apologize for the inconvenience caused to you🙏, and hope you can give us a chance to serve you again. Wish you all the best! 🌟
Guest User
Leisure Superior Double Bed Room
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The airport pick-up and drop-off service is satisfactory, very good
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Response from Property: ❤Dear guest❤, thank you for your recognition of our hotel! Glad to hear you are satisfied with our ❤airport pick-up and drop-off service❤😊. We are always committed to providing convenient and considerate services to every guest. Hearing your affirmation is our greatest encouragement👍. Looking forward to your next visit and wish you a happy life🌟!
Guest User
Leisure Superior Double Bed Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The service is very good, awesome!
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Response from Property: ❤Dear guest❤, thank you very much for your high evaluation of our hotel's ❤ considerate service❤! 😊🎉 Your affirmation is our biggest motivation and it is our honor to allow you to spend a pleasant time here. All our staff will continue to work hard to ensure that every guest can enjoy the same high-quality service. Looking forward to your visit again and wishing you every day is full of pleasure and surprises! 🌟😁
Guest User
Leisure Deluxe Double Bed Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Very good, will book next time
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Response from Property: ❤Dear guest❤, thank you very much for taking the time to leave us a valuable review! Our hotel has always been aiming to provide a comfortable and convenient environment. We are very honored to receive your recognition😊. We hope that we can continue to provide you with excellent service in the days to come, and welcome you to visit our hotel again! 🙏✨
※tiantianweixiao※
Leisure Deluxe Twin Room
Stayed in Jul 2022
Family
14 review
5.0/5
Outstanding
Posted on Jul 19, 2022
I chose this very cost-effective hotel on Ctrip because I had to catch the plane at 7 o'clock in the morning. The airport pick-up and drop-off is free, which is really heart-warming. The hotel is atmospheric, and the facilities in the house are also high-grade. The reception staff at the front desk are warm and thoughtful, and I ordered takeaway , I just want to experience the small robot food delivery service. In such a beautiful environment, eating crayfish is leisurely and leisurely. The staff has a phone call to remind me in the morning. I am very satisfied with the stay. The hotel is really the most beautiful boy on the street, perfect , I will stay again if I have the opportunity in the future!
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6/7
Response from Property: The world is so big, the rivers and lakes are so far away, I am grateful to meet a lovely you, your praise makes Xiaoman's heart full of flowers, Xiaoman wants to write it into the poem, and accompany you through the spring, summer, autumn and winter, looking forward to us very much next encounter!
Wozaixianhenxiangni
Leisure Deluxe Twin Room
Stayed in Sep 2021
Other
1 review
5.0/5
Outstanding
Posted on Sep 28, 2021
I like the hotel environment very much. It’s close to the airport and has pick-up and drop-off service. The lady at the front desk is very enthusiastic. The hotel staff is relatively easy-going, and the check-in speed is fast. Breakfast is satisfactory, the room size, display, layout is appropriate, suitable for my style, continue next time Check in, recommend to everyone👍
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Paipainuonuo
Leisure Superior Double Bed Room
Stayed in Oct 2021
Business travelers
102 review
4.0/5
Very Good
Posted on Oct 11, 2021
Very good, overall very good and very clean. The hotel near the airport is very good
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Duanyanxifeng_nj
Leisure Deluxe Double Bed Room
Stayed in Sep 2021
Business travelers
20 review
5.0/5
Outstanding
Posted on Oct 11, 2021
Very close to the airport, it is very convenient to have a drop-off service
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Guest User
Leisure Deluxe Double Bed Room
Stayed in Oct 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 11, 2021
Very good stay experience
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