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Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1305)
Positive reviews(1286)
Reviews with photos/video(578)
Classy environment(283)
Loved the view(192)
Close to scenic area(127)
Delicious breakfast(111)
Well designed(71)
Great swimming pool(54)
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Negative reviews(19)
Guest User
Guestroom - Double Occupancy
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 18, 2024
Very Nice hotel located in a beautiful protected area with limited access for cars. Friendly and helpfull staff.
Response from Property: Thank you very much for choosing and staying at Hangzhou Xi Zhongxi Resort Hotel! As we bear the name of butlers, providing you with a comfortable experience is our original intention. Your choice to trust us, and we naturally strive to earn your smile with the efforts of all hotel staff! Thank you for your support and recognition of our hotel. Everything we do is solely to bring an extraordinary vacation experience to each guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to return at any time.
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Dong feng
Discount Twin Room
Stayed in Feb 2025
Business travelers
8 review
5.0/5
Outstanding
Posted on Feb 22, 2025
The location is great, and the view is right outside. The hike from the hotel to Longjing Village is worth recommending. The housekeeper Chang'an provided good service, very attentive. The food was also good, and it is said to be a century-old brand.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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Fanjianjingling
Guestroom - Double Occupancy
Stayed in Feb 2025
Family
19 review
5.0/5
Outstanding
Posted on Feb 5, 2025
I highly recommend this hotel. First of all, it has a great location, right next to Qianlong Road in Jiuxi Yancun. The door is antique and very artistic. Secondly, the hotel facilities and environment are great. We chose a room with a yard, so we can order a small hot pot by ourselves. The atmosphere is absolutely perfect, and the swimming pool on the second floor is also great for taking photos. Finally, the housekeeper Xiao Tan is considerate and meticulous in her service. She called to confirm the check-in the night before, and provided a fruit plate upon check-in, supper in the evening, and breakfast in the room, which allowed us to end our trip to Hangzhou successfully!
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6/10
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
betty031
Guestroom - Double Occupancy
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room was cleaned very well, and the front desk and night shift front desk services were very thoughtful. A butler contacted us with parking location and check-in details, and there were welcome fruits. I like the terrace and swimming pool the most, and the air around the mountains is also very good.
Original TextTranslated by Google
6/7
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
Guestroom - Double Occupancy
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The environment is very good, suitable for vacation! There are welcome fruits and good night soup. The housekeeper Xiaotan's service is very thoughtful. This time I came too hastily and didn't experience the surrounding area well. I plan to come again when the weather warms up!
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
Guestroom - Double Occupancy
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Service: Very, very good, this is what I am most satisfied with. The housekeeper is very soft-spoken and gentle. The guy who provided night bed service was also very good. He gave me red bean soup, but I was a little scared because I was alone at that time, haha, but he was also very gentle. The housekeeper sister was very gentle and very good. I asked the sister if I didn’t know how to do it. The takeaway was also delivered to my room by the sister. I didn’t know how to use the TV, and it was also Sister Xiao Shen who helped me adjust it. She was very gentle.
Environment: You can hear the sound of running water when you open the balcony door. It is very comfortable to open the door in the morning. The environment is very comfortable in the mountains of the scenic area.
Breakfast: I chose to eat in the restaurant. I like pasta and small crispy candies
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Original TextTranslated by Google
6/8
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are called butler, our original intention is to give you a comfortable experience. You choose us and give us trust. We will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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Guangguang0717
Guestroom - Double Occupancy
Stayed in Jan 2025
Family
20 review
4.3/5
Very Good
Posted on Jan 15, 2025
The hotel is located opposite Jiuxi Yanshu. The location is great. The outdoor swimming pool should be great in summer! There are not many restaurants around. I ate in the restaurant on the first floor at night. The taste was good. There were few people in the off-season and it was quiet at night. Breakfast was from 8 to 10 o'clock. Each person had a set meal, Chinese and Western options. Children also had wontons and pasta. If you don't eat enough, you can add more. Overall, I am satisfied. I will come again next summer!
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Original TextTranslated by Google
6/7
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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Xiaribingxue
Guestroom - Double Occupancy
Stayed in Jan 2025
Family
24 review
5.0/5
Outstanding
Posted on Jan 28, 2025
The hotel is right opposite Jiuxi Yanshu, and the environment is very good. The service staff are very enthusiastic, especially the girl who helped us light the stove ~ Thank you ~
The only problem is that the breakfast is fixed, it took a long time to wait, and there is nothing delicious. I hope it will be improved in the future.
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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Anonymous User
Guestroom - Double Occupancy
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The room was very clean and the service was very good. There was a fruit plate, free snacks in the refrigerator, and a bowl of soup in the evening! The housekeeper was also very nice and gave us a quilt in the evening. The food in the restaurant was also very delicious and not expensive. I recommend it! !
Original TextTranslated by Google
6/9
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
FIFA-LILI
Linglong Queen Room
Stayed in Jan 2025
Family
19 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The room was cleaned very well, and the housekeeper Xiao Shen provided thoughtful service, gave a very detailed introduction to the hotel and guest rooms, and responded to all requests during the stay. The dishes in the restaurant tasted very good, and the plating design was also creative.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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COCOxiaozhu
Guestroom - Double Occupancy
Stayed in Jan 2025
Business travelers
26 review
4.6/5
Great
Posted on Jan 14, 2025
The breakfast is great. It is right next to Jiuxi Yanshu. You can walk to the hotel. If you drive or take a taxi, remember to register your license plate number with the front desk in advance so that you can get there smoothly. The hotel environment is good and the service is OK.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
Guestroom - Double Occupancy
Stayed in Dec 2024
Family
42 review
4.3/5
Very Good
Posted on Jan 1, 2025
Opposite the Jiuxi Yanshu, it is in the center of the scenic area, with a very beautiful environment, but the 3 rooms on the first floor face the main road, which is very noisy during the day. The breakfast is OK, but the coffee is really bad, it is a boiling drip coffee machine, so light that there is no coffee taste.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Xingfudeyigexiaotaiyang
Guestroom - Double Occupancy
Stayed in Nov 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Nov 19, 2024
I had been eyeing the Xizhongxi Resort Hotel for a long time. I had a day off and asked my friends to check in. The experience was excellent and definitely exceeded expectations. The housekeeper, the beautiful Xiaotan, reported the license plate for us early and reserved a parking space, which was very smooth. The room was amazing, with a balcony right outside the door. The hotel is located in the beautiful scenery of Jiuxi Yanshu. It also offers the Hupao Spring, which is great for making tea. The welcome fruits and cookies 🍪 are also very popular! The breakfast on the second day was equally delicious with Chinese and Western styles 😋 After the meal, it was very convenient to take a light hike to Yangmeiling or Longjing Village. The terrace, swimming pool and hammock in the public area of the hotel are very photogenic. Friends like it very much and it is worth recommending
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Original TextTranslated by Google
6/15
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
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Guest User
Guestroom - Double Occupancy
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2024
I booked a relatively discounted room, and the experience was beyond my expectations. It was very clean and the service was very good. It was just cold, so I couldn't use the swimming pool upstairs at night. The breakfast was not a buffet, but it was very delicate and delicious. The hotel environment received a lot of praise from my friends circle, and I will definitely go again in the summer.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Show More
Guest User
Guestroom - Double Occupancy
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
When I came to Jiuxi in Hangzhou to see the maple leaves, I chose Xizhongxi Hotel as my first choice. The housekeeper Xiaotan's service was very considerate. The girl rushed to help us carry our luggage. The room was a split-level room and it was a little cold downstairs. I talked to the cleaning lady and when I came back I found that a small heater had been put for us, which warmed us up immediately. In front of the hotel, we could see beautiful maple leaves, waterfalls, and small bridges. In the evening, the young man also brought us hot Tremella porridge. For breakfast, we could choose between Chinese and Western food, which was not bad. In short, it was a great experience. Thank you for your thoughtful and warm service. See you next time.
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Original TextTranslated by Google
6/9
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.