Hangzhou Lin'an Xingquan Valley Resort

Hangzhou Lin'an Xingquan Valley Resort Reviews

Hangzhou Lin'an Xingquan Valley Resort

No.318 Wushiqiao Road, Tuankou Town, Hangzhou, ChinaView Hotel Details
Hangzhou Lin'an Xingquan Valley Resort
Hangzhou Lin'an Xingquan Valley ResortHangzhou Lin'an Xingquan Valley ResortHangzhou Lin'an Xingquan Valley Resort
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Hangzhou Lin'an Xingquan Valley Resort Guest Reviews

4.6/5
Very Good
1507 review
Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.6
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All Reviews(1507)
Positive reviews(1431)
Reviews with photos/video(741)
Relaxing hot springs(233)
Perfect for kids(227)
Friendly front desk staff(177)
Delicious breakfast(129)
Has an infinity pool(109)
Offers pick-up/drop-offs(74)
Has facilities for children(22)
Excellent afternoon tea(15)
Negative reviews(76)
Anroux
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel staff was friendly and the hotel manager helped me plan my proposal, assisting me with a photographer and an ice bucket. The hotsprings was nice and the quick golf experience was fun. The bar had nice drinks but I wasnt impressed with the cold pizza we got.
Response from Property: It must be a special fate that made you choose Xingquan Valley Hotel. Xiaotuan is grateful for meeting you. We hope that the trip to Tuankou will leave you with good memories. We will continue to work hard and hope to get your five-star praise next time.
Alyona 娜娜
Suite With Mountain View
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Amazing place to runaway from a noisy city. Highly recommend!
Response from Property: Thank you very much for your five-point praise. Xiao Tuan is very excited. Your affirmation is our honor. We hope that you can continue to choose Xingquan Valley Hotel next time.
It’s Kea Right
Suite With Mountain View
Stayed in Apr 2023
Friends
2 review
4.7/5
Amazing
Posted on May 3, 2023
The resort is gorgeous; we had the Mountain View suite. Liu Qinghua was available to answer and guide us all the way. We will be coming back with more friends and lovely service. ⭐️⭐️⭐️⭐️⭐️⭐️
6/9
Response from Property: Dear little master, thank you very much for your careful review, thank you for your recognition of the hotel, look forward to your visit again, and wish you and your family a happy life!
Joana Manuela Pereira
Loft Suite - Mountain-View
Stayed in Mar 2023
Friends
4 review
5.0/5
Outstanding
Posted on Mar 27, 2023
I need to write this review cause it was the best place in China I have ever been! Hotel is AMAZING! Workers in the hotel are friendly and educated! Hot spring and all places are awesome!!!! Hotel structure is fabulous!!! I will go back for sure and recommend to many friends! ♥️
6/7
Response from Property: Dear little master, thank you for your review, we will make persistent efforts ~ look forward to your next visit!
ABDEL HAY
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 17, 2024
It’s amazing
Anonymous User
Family Room
Stayed in Jun 2024
Family
7 review
4.0/5
Very Good
Posted on Jun 16, 2024
Breakfast, afternoon tea and dinner are included, the price/performance ratio is high, the room facilities are complete, the double bedroom comes with a comfortable living room, suitable for family outings. The hot spring pool is superimposed on the infinity pool, which is also suitable for teenagers. It would be better if there were more activities.
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Waxilinbei
Suite With Mountain View
Stayed in Jun 2024
Family
27 review
5.0/5
Outstanding
Posted on Jun 24, 2024
I have stayed at Tuankou many times. The hot spring pool is great. There are too many people on weekends, but I feel that they are trying their best to maintain good service. The environment of the mountaintop bar is very good. After the children fall asleep, I go there to have a few drinks. The atmosphere is great.
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Guest User
Suite With Mountain View
Stayed in May 2024
Couples
57 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel package I bought on Ctrip has a great environment. It happened to be the off-peak period after the holidays, so there were not many guests. It was very quiet and comfortable. The holiday experience was great. The afternoon tea in the package had a first-class environment and rich varieties. I spent a wonderful afternoon quietly. I soaked in the hot springs in the evening, relaxed my whole body, and had a good sleep. I would like to mention the breakfast, which was very rich in variety and tasted very good. Unfortunately, my appetite was limited. The hotel's shuttle bus service was thoughtful, and it was very convenient to charge the new energy vehicle. In short, it is very suitable to come here to relax and vacation
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6/8
Response from Property: It must be a special fate that made you choose Xingquan Valley Hotel. Xiaotuan is grateful to meet you. I hope that your trip to Tuankou will leave you with good memories. We will continue to work hard and hope to get your five blessings next time. Very good review.
mahu815
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 5, 2024
During the popular time of the May Day holiday, it was very good to be able to call a car and go to the hot spring whenever you want. The receptionist Xiao Pan was very enthusiastic and patient. The room was also very clean and the balcony was super large. Unfortunately, due to time constraints, the outdoor large bathtub was not used. The Chinese restaurant's ordering and delivery service for dinner was a bit behind schedule, but everything else was good.
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Tianshijiaozhu
Stayed in May 2024
Family
15 review
1.7/5
Posted on May 5, 2024
This is my second visit. I really want to write down my true feelings to live up to my stay in the past few days. Because it is my second visit and it was not long ago, I had a good impression of the environment of this place at that time, so May Day came again soon, and the feeling this time was really... I hope the owner of this store can see that it is right to make money and make the money that should be made. First of all, I did not book the 1288 that someone booked on a certain audio platform, and added 600 per day. I really booked it on Ctrip, and I booked it a long time ago. I am not interested in such things as taking advantage. The room type I booked is exactly the same as the first visit, and the content is also the same. It is 3 adults, 1 5-year-old child, and free breakfast and afternoon tea. There is no charge for breakfast and afternoon tea in the first visit, but the second visit charges half price for children's breakfast and afternoon tea. I asked the waiter why, and the waiter said that children under 120 cm in height were not charged, but now it has been changed to 1 meter. What can a 1-meter child eat? The waiter said it was just to make money. This waiter is really honest. I want to give a thumbs up. Let's talk about breakfast. The same reason is due to height. Breakfast was originally included, but they also charge half price? It's really unacceptable. Where are the places that charge for 1 meter now? ? ? ? I hope Ctrip will also pay attention to it and adjust the details at will. Originally, breakfast and afternoon tea are charged. It's too unreasonable. Please take back the gifts. If the service can keep up, it's fine. The service can't keep up. I ordered barbecue and milk tea for supper, but the barbecue was delivered to the wrong place. I waited for milk tea for 3 hours until the milk tea shop closed and still didn't receive it. I had to refund it. The refund was even more ridiculous. I also had to provide my bank card. . . . What kind of society is it now? ? ? ? WeChat Alipay cannot be refunded. Bank cards must be required. I still paid with WeChat. . . . Will it be refunded the same way? ? ? ? ? The next day, I have to say it even more. The children wanted to play bumper cars. When they arrived, they found that it was an empty space with potholes. There was only one child playing, and it was the child of the management staff. They swiped for free countless times and charged me 30 yuan. I can only say that small places are small places. I suddenly returned to the 70s. Please match the charges with the actual items! ! ! ! ! ! The main attraction is the hot spring, oh, how dirty... Would you guys go and soak in that water? There was also a wrong barbecue delivered at night, and they kept knocking on the door until late at night. Couldn't they call us? They woke us all up and forced us to open the door to confirm... There won't be a next time, it's ridiculous!
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Anonymous User
Suite With Mountain View
Stayed in Apr 2024
Family
140 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The hotel room is large and clean, the bed is comfortable, the bath water is hot, there is no noise, the afternoon tea and breakfast are quite rich, there is a free bus from Jiuzhou Street subway station to the hotel, the hot spring is in the hotel, there are more than 10 hot springs of different sizes, and there is an infinity pool on the top of the mountain. There are shuttle buses to various places when you go out. It is very suitable for vacation
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Response from Property: Thank you very much for your five-point praise. Xiao Tuan is very excited. Your affirmation is our honor. We hope that you can continue to choose Xingquan Valley Hotel next time.
Anonymous User
Suite With Mountain View
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The hotel is very good, the scenery is beautiful, suitable for a short escape from city life, the hot spring pool is quite unique and very clean. The service of Zheng Lingfeng in the bar is also very good
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Guest User
Suite With Mountain View
Stayed in Apr 2024
Family
14 review
4.7/5
Amazing
Posted on Apr 8, 2024
Great value for money. The package includes a 5-star breakfast, two very generous afternoon teas, free outdoor hot springs at any time, and a double hot spring on the balcony of your room. We just walked around the resort every day and did not participate in any activities. The air is very good and the scenery is pleasant. There are not many people in the village. The room facilities are comfortable. The restaurant and kitchen are very convenient, which is suitable for us to read and drink tea. The shuttle bus in the village is very convenient because it is on the mountain and it is still a bit tiring to go up and down the slope. Service staff. There are many room types. I plan to bring my family with me next time. We let the dog run around the village freely and it was so happy. The biggest problem is that the pet fee is too high, 300 a day for a small dog and 600 a day for a large dog. Others usually charge 150 at a time. It feels that pets are not welcome.
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Response from Property: Dear guest, we are very sorry to bring you a less than perfect stay experience. Tuantuan feels very guilty and will make corrections immediately. We hope you can give us a chance to make it up to us next time you stay. We look forward to seeing you again and wish you a happy life!
Guest User
Suite With Mountain View
Stayed in Apr 2024
Family
16 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The room is large and clean, the breakfast is good, the service is excellent, there are various recreational facilities, the air is fresh, and the environment is beautiful. Recommended!
Original TextTranslated by Google
Response from Property: It must be a special fate that made you choose Xingquan Valley Hotel. Xiaotuan is grateful for meeting you. We hope that the trip to Tuankou will leave you with good memories. We will continue to work hard and hope to get your five-star praise next time.
Guest User
Suite With Mountain View
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 31, 2024
The family hot spring trip recommended by my daughter was perfect. The Xingquan Valley Resort in spring was so beautiful. The service butler Liu Qinghua was very heartwarming and attentive. I would also like to express my special thanks to the consultation about pets during the process. The Ctrip customer service lady was very enthusiastic in coordinating. Make the journey happier...
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6/7
Response from Property: Dear ***, thank you for your fair review of the hotel. Thank you for your recognition of the hotel. If there are any shortcomings, we will definitely strengthen training and improve the service awareness of our employees. We hope to have the opportunity to serve you again and get you next time. full praise of