Manju Hotel (Hangzhou Gongshu Wanda Plaza Branch) Reviews
Manju Hotel (Hangzhou Gongshu Wanda Plaza Branch)
No. 168 Huayuangang Street, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Manju Hotel (Hangzhou Gongshu Wanda Plaza Branch) Guest Reviews
4.8/5
Excellent
2567 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2567)
Positive reviews(2539)
Reviews with photos/video(132)
Friendly front desk staff(388)
Easy to get around(121)
Would stay again(109)
Delicious breakfast(103)
Convenient for shopping(52)
Close to metro(46)
Perfect for business trips(24)
Awesome gym(12)
Negative reviews(28)
Anonymous User
Premium Double Bed Room
Stayed in Jul 2023
Couples
10 review
Amazing
Posted on Jul 9, 2023
Good hotel, definitely worth the money. Clean, comfortable, but you will have to stay late for check in if you are a foreigner. The location is pretty convenient. Breakfast is mostly Chinese style.
Response from Property: The hotel is located in the Wanda business district in the north of the city. The surrounding facilities are complete and the overall price is in the middle. I hope you can contact us to give us a chance to make up for it. The hotel will sincerely solve your dissatisfaction for you in line with the service concept of being at home!
Cui Wen
Premium Double Bed Room
Stayed in Apr 2024
Business travelers
7 review
Posted on May 2, 2024
The room was good but the amentities not too much
Response from Property: Dear guest, we are very sorry that we could not bring you a satisfactory stay experience this time. We will feedback the hotel facilities and equipment to the relevant departments for rectification. We look forward to your next stay.
Guest User
Lehuo Kaiyuan Suite
Stayed in Jul 2023
Travel with friends
13 review
Posted on Sep 28, 2023
On the main road.
Allows pets.
Not much to choose from for breakfast.
Not that friendly staff besides the fact that they can't speak english.
Can smell cigarette smoke in the hallway
Response from Property: Thank you for your busy schedule to share your check-in experience, received your feedback we have the first time on the hotel's customer service training, but also on the Restaurant to make changes and updates, i am really sorry to bring you a bad feeling, again sincerely apologize to you!
Guest User
Premium Double Bed Room
Stayed in Jul 2023
Travel with friends
13 review
Posted on Sep 28, 2023
Location is along the main road with stores and restaurants nearby. Easy to frab a cab. Non english speaking staff with poor effort to translate. I saw a dental floss under the bed. Yuck. Breakfast had a few choices. Pet friendly. No amenities.
Response from Property: Thank you for sharing your experience with us during your busy schedule. After receiving your feedback, we immediately conducted training on the hotel's front desk service and room hygiene. I'm really sorry for bringing you a bad feeling, again, my sincere apologies!
Mazen Faisal Mahmoud
Leisure Double Occupancy Room
Stayed in Nov 2023
Business travelers
27 review
Posted on Nov 8, 2023
So bad so noisy
Response from Property: We are grateful to our guests for their pertinent comments on the hotel. We are very sorry for the unpleasant experience our guests had during their stay. The hotel management attaches great importance to each guest's opinion, we will further improve and improve our facilities and services.
Guest User
Premium Double Bed Room
Stayed in Jul 2023
Business travelers
8 review
Outstanding
Posted on Jul 13, 2023
Very good
Guest User
Premium Double Bed Room
Stayed in Feb 2023
Family
9 review
Outstanding
Posted on Mar 1, 2023
Enjoyed the stay
Guest User
Premium Double Bed Room
Stayed in Sep 2023
Couples
2 review
Very Good
Posted on Sep 3, 2023
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Yushulinfenghuangdaxian
Leisure Double Bed Room
Stayed in Apr 2024
Business travelers
81 review
Posted on Apr 5, 2024
The environment is average, the front desk service is OK, there is a water leak under the wash basin in the room, and they came to repair it in time after I reported it, but next time I need to pay more attention to whether the shower gel and shaving liquid need to be added.
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Response from Property: Dear guest, we are deeply sorry for not being able to bring you a satisfactory stay experience this time. We attach great importance to your feedback and we will immediately feedback to the relevant department for timely rectification. We look forward to your return to check our work next time. We sincerely apologize to you again ~ Looking forward to your next stay!
Guest User
Premium Double Bed Room
Stayed in Mar 2024
Business travelers
6 review
Posted on Mar 17, 2024
The hotel is actually located in a residential area, with delivery trucks and takeaway shops inside... Only a few floors of this building are hotel rooms, and the rest are like tenants. I have stayed in Zhejiang Kaiyuan brand chain hotels before, and this one is the worst. I don't know who gave you the courage to call it "Kaiyuan Manju". The hotel is opened in such an environment, even if everything else is perfect, it feels very low
Original TextTranslated by Google
Response from Property: Dear guest! We are deeply sorry for the unsatisfactory stay experience you had. We hope to make up for your psychological gap through our cleanliness and warm service. We apologize to you again!
Guest User
Premium Double Bed Room
Stayed in Feb 2024
Solo travelers
3 review
Outstanding
Posted on Feb 19, 2024
After all, it belongs to Kaiyuan Group, and it is excellent in all aspects for this price: although the decoration is simple, it has all the necessary facilities, which are also relatively new, including a 24-hour gym and a laundry room (although it is relatively small); the room is clean and comfortable; most importantly, the service is in place and responsive. Good comments.
Original TextTranslated by Google
Response from Property: Your review has revealed the greatest advantage of our hotel. Thank you very much for your praise! Real products and genuine services are our goal. Welcome to stay here again!
Guest User
Manju Double Occupancy Room
Stayed in Mar 2024
Family
3 review
Outstanding
Posted on Mar 17, 2024
Overall good, really pet-friendly, really recommended at this price
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition of Manju Hotel. We are honored to receive such a high evaluation from you. We will continue to work hard and serve with our heart and customers first. All the staff of Manju Hotel are looking forward to your coming again!
Kaogehongshuba
Leisure Double Occupancy Room
Stayed in Feb 2024
Family
17 review
Very Good
Posted on Feb 14, 2024
The room is average and the location is a bit remote, but it is pet-friendly, so it's ok!
Original TextTranslated by Google
Response from Property: Dear guest! We are deeply sorry for the unsatisfactory stay experience you had. We hope to make up for the shortcomings through our cleanliness and warm service. We apologize to you again!
DaleHsu
Leisure Double Bed Room
Stayed in Jan 2024
Couples
8 review
Outstanding
Posted on Jan 15, 2024
The front desk service attitude is very good, the service is a plus. The hygiene is OK, the chaise longue is quite comfortable, the surrounding area is also quite convenient, the hygiene is still OK, and the hot water in the shower room is very fast.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your stay and praise! We are very happy to bring you a wonderful time during your trip. Your praise gives our hotel a great motivation. We will continue to maintain our enthusiasm and look forward to your next visit.
Guest User
Premium Double Bed Room
Stayed in Jan 2024
Family
8 review
Outstanding
Posted on Jan 14, 2024
The service attitude is super good. They upgraded our room type for free and gave us an extra breakfast. After leaving the hotel, they also gave us a health and safety bag. Thumbs up!
Original TextTranslated by Google
Response from Property: Thank you very much for your sharing. Every time I see such comments, I am very happy. Satisfaction is just the starting point. Surprise and touching are my deeper pursuit. A journey of a thousand miles begins with a single step. Thank you for your presence on the road of growth.