Atour Hotel(Hangzhou Zhongshan North Road)

Atour Hotel(Hangzhou Zhongshan North Road) Reviews

Atour Hotel(Hangzhou Zhongshan North Road)

No.101-2 Zhongshan North Road, Hangzhou, ChinaView Hotel Details
Atour Hotel(Hangzhou Zhongshan North Road)
Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Atour Hotel(Hangzhou Zhongshan North Road) Guest Reviews

4.8/5
Excellent
3852 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All Reviews(3852)
Positive reviews(3794)
Reviews with photos/video(309)
Delicious breakfast(710)
Great location(587)
Awesome amenities(473)
Classy environment(412)
Easy to get around(355)
Friendly front desk staff(264)
Many amenities(214)
Tasty coffee(113)
Negative reviews(58)
TH
Memory Family Spa Smart Suite
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 27, 2024
Front desk service staff is very helpful and welcoming. The bed is big and comfortable . The drinks in the fridge are free to consume. Got the breakfast deal at the counter with very good price.
Soon Teck
Superior Queen Room
Stayed in May 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on May 23, 2024
The service is amazing. The attitude of all hotel staff is very good and friendly.The location is also very good, easy to go anywhere.
Response from Property: Dear guest, thank you for your review. We are delighted to hear that you enjoyed our service and appreciated the friendly attitude of our staff, as well as the convenient location of the hotel. Your satisfaction is our priority, and your positive feedback motivates us to continue delivering excellent service. We remain committed to maintaining high standards and ensuring every guest receives attentive hospitality. Thank you once again for your acknowledgment and support. We look forward to welcoming you back for another outstanding stay in the future. Have a wonderful journey!
Hendri Lionel
Memory Spa Smart Room (Double bed)
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The room big enough , Friendly staff and the laundry service excelent
Arvind Ramalingam
Executive Queen Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is well located at ~1 km to West Lake and is close by a metro (Feng Qi Road) station. The front desk staff are very courteous and helpful. The rooms are clean and well equipped. The breakfast was good with both Chinese and Western food. The hotel has a gym and laundry at the basement. All in all, a well located hotel with good amenities at a fair price.
Guest User
Superior Queen Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 29, 2024
nice service room is very clean!
Guest User
Memory Family Friendly Spa Smart Suite
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Excellent service
Response from Property: Dear Duoyou: What an honor it is to meet you in this auspicious Year of the Dragon! The hotel is adjacent to Hangzhou's famous attractions - [West Lake] and [Kerry Center]. You can take a stroll to see the beauty and prosperity of the center of Hangzhou. The hotel is a 10-minute walk from Exit A of [Fengqi Road, Metro Line 1], making it easy to reach all parts of Hangzhou. The Year of the Dragon has arrived in 2024. I wish you a bright and prosperous future!
Guest User
Superior Queen Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 15, 2022
verygood
Monna.
Superior Queen Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 16, 2024
As summer vacation approaches, the price of hotels in Hangzhou has been soaring! I want to live near West Lake, but I don’t trust other B&Bs, so I prefer the big brand of Atour chain. This one on the West Lake has a video room. I really love it! Projector + coffee bar + living room, which is equivalent to half a small suite The most important thing is that it’s only 200+ per person! There is also a gym and a robot food delivery service. I ate two bowls of wontons for breakfast. The wontons are cooked with large ribs. It is said that they are simmered on low heat for 5 hours. They are really fresh. Other dishes are also very rich, and there are special slices of rice cakes The service is also worth praising. Tea will be provided when you check in. Milk tea can also be self-service. Next time I come to Hangzhou for tourism, I will still choose this one!
Original TextTranslated by Google
6/10
Response from Property: You who have taste: Meeting is fate, and we look forward to bringing you more warmth in 2024. The hotel rooms are equipped with [smart toilets] and [constant temperature direct drinking water machines], which are not only hygienic and safe, but also can adjust any temperature you want to drink. You may not be able to fall asleep in the middle of the night because of hunger, and here are [good night snacks] or [late night porridge] to soothe your lonely stomach. In 2024, let us swim upward and amaze the time.
Guest User
Superior Queen Room
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The hotel is located next to the West Lake and can be reached on foot. The hotel has its own ground parking space, which is very convenient. Although the room is not too big, it is well laid out and very comfortable. The breakfast is also very rich, with my favorite tofu pudding and wontons, love it!
Original TextTranslated by Google
Response from Property: Dear you: Thank you very much for your careful review! At Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, our care for you is integrated into every detail. The [Welcome Milk Tea] you can enjoy upon entering the store is mellow and delicious, and its taste is as smooth as Dove; the simple and pure soy milk uses [Lenong non-GMO soybeans] and [Bama Platinum Spring Mineral Water], which contains our dedication to health. The seemingly ordinary healthy porridge contains the surprises of [Koshihikari rice], [Bama living spring], [Liuweizhai pickles] and [sea duck eggs]. In 2024, I wish you a smooth life, a good year and a bright future. Duoer will always love you in her own way.
Dandanedd
Superior Queen Room
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The location of the hotel is OK, just near the most prosperous Fengqi Road Station on Line 1, but it takes a little walk to the subway station. It's not very close, but it's very convenient to take a taxi. If you drive, there is free parking at the door, and the room types are quite square. The small wontons and rice noodles for breakfast are quite delicious. The cheapest room type does not have a small refrigerator in the room. Other room types have a small refrigerator, and there are delicious coffee and tea from Atour, all free. ps. There were some minor unpleasantness when checking in, and the entire management team followed up in a timely manner. Thanks to the store manager, the duty manager, Danmo, and other front desk staff, or the Atour team that is more professional in following up on customer complaints. When the price is not high, the price-performance ratio is still high at Atour by the West Lake.
Original TextTranslated by Google
Response from Property: Dear friends, it is such an honor to meet you in this auspicious Year of the Dragon! The hotel is adjacent to the famous attractions in Hangzhou - [West Lake] and [Kerry Center]. You can take a stroll to see the beauty and prosperity of the center of Hangzhou. The hotel is a 10-minute walk from [Metro Line 1 Fengqi Road] Exit A, which is convenient to all parts of Hangzhou. The Year of the Dragon 2024 is here, and I wish you a prosperous and happy life!
Yizhikunzi
Superior Queen Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 12, 2024
✨Today I want to recommend a hotel called Atour located on Zhongshan North Road in Hangzhou. I just happened to stay here for the Hangzhou Drunkard Map event. ㅤ 📍Its location is really good. It is very close to West Lake and Kerry Center. The streets nearby are very unique, a bit like Changle Road in Shanghai, full of literary atmosphere. There are many coffee shops and Japanese food stores. It is really suitable for traveling. ㅤ 💛 The style is relatively young and technological. You will feel its uniqueness when you walk in. The facilities in the room are also quite complete, with induction lighting and fully automatic curtains, which makes you feel very comfortable. ㅤ 🌟 The hotel also has robots to help deliver things, which is very convenient. The open library in the lobby is also very attractive, where you can enjoy a moment of tranquility. ㅤ There is a laundry room and a gym on the first floor, which can meet various needs. The bedding is also very comfortable. The restaurant has a rich variety of breakfasts, including Chinese and Western dishes, as well as freshly cooked wonton tofu pudding and various small desserts and fruits. You will feel full of energy all day long.
Original TextTranslated by Google
6/15
Response from Property: To you who have a unique vision: Do you know? We are delighted to see you. At Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, there are many choices for breakfast porridge: [Oatmeal and Walnut Porridge] to replenish blood and help sleep, [Red Bean, Peanut, Oatmeal and Black Rice Porridge] to promote blood circulation and beautify the face, [Barley and Red Bean Porridge] to promote diuresis and reduce swelling, [Millet and Yam Porridge] to regulate the spleen and stomach, [Purple Sweet Potato and Quinoa Porridge] to replenish the middle and replenish qi, [Mushroom and Shredded Chicken Porridge] to replenish the spleen and replenish qi, [Taro Eight Treasure Porridge] to remove dampness and warm the stomach... All these efforts are made just to be chosen by you again! I wish you a prosperous new year and a soaring career!
Guest User
Executive Queen Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
It was my first time in Hangzhou. The hotel service was very good and the facilities were complete. The most important thing was that the hotel was in a nice location. It was very close to the subway entrance and the No. 3 subway station was right next to it. It was convenient for travel. I felt very relaxed as soon as the train landed and arrived at the hotel. I booked a king-size bed room with a very soft and comfortable mattress. The aromatherapy smelled good. There are also Wulin Square, Lu You Memorial Hall, and Sha Menghai's Former Residence nearby. There are attractions right outside.
Original TextTranslated by Google
Response from Property: Dear Duo friends: Hello! Ba Jin said, "Beautiful and warm things are deep in memory." Your support for Atour Hotel, Zhongshan North Road, West Lake, Hangzhou will always warm our hearts. Everyone has a different understanding of love. In Duo'er's view, love is the [constant temperature direct drinking water machine] in the room, the peace of mind of being able to freely decide the drinking water temperature without the trouble of hygiene and safety, love is the [self-service laundry room] that allows you to wear clean and appropriate clothes anytime and anywhere, and love is the [free car wash] that allows you to drive home with a brand new look. In 2024, the Year of the Dragon, I wish you a prosperous spring, good fortune, longevity, happiness and wealth! Duo'er will continue to love you.
Guest User
Superior Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
There is a free mini bar for you to drink as much as you want. I really like the tea at ATOURtea. There are honey black tea and green tea sugar-free flavors, which are beautiful and have different flavors. The integrated decoration of the room includes smart toilets, electric curtains, etc., which enhances the comfort of rest during the journey. There is also a direct drinking water machine, so you can feel the hygienic and safe drinking water at any time. The gym and laundry room are what you like when staying at Atour. GYM sweats: There are many kinds of equipment and treadmills. Don't forget to keep exercising when traveling. LAUNDRY is dust-free: It can be washed and dried in one, and room service is delivered after washing. The warm and fragrant clothes are a plus during the journey. MORNING special breakfast full of characteristics 💗Explosive💥Big ribs freshly boiled wontons: It is made of Slowly cook the fragrant bone soup for five hours on low heat 💗Old Hangzhou Pianerchuan: You can choose a variety of delicious and juicy toppings~ 💗Healthy white porridge: carefully cooked with Bama spring water and Japanese Koshihikari rice Qiantang egg pancakes, tofu pudding, etc. are all here👍 We can also provide considerate packaging services for travelers who need to get up early to travel BAM•BOOK Zhuju Book House is the sublimation of the journey. Borrow books to experience different scenery and return to the power of inner peace.
Original TextTranslated by Google
6/16
Response from Property: Dear friend: Thank you for your good comments. The hotel's thoughtfulness is reflected in every detail: All rooms are equipped with [constant temperature direct drinking water machine], eliminating the health and safety troubles brought by the kettle, so that you can really drink safe drinking water. To provide a more comfortable environment, [self-service laundry room] allows you to worry about changing clothes, and [free fitness center] allows you to enjoy private fitness fun in the store. The welcome drinks and [good night snacks] that appear with the season give you full warmth. The dragon is soaring in the prosperous times, and the door is full of auspiciousness. At this moment of the Year of the Dragon, I wish you a dragon journey and a bright future! Looking forward to creating more beautiful memories with you!
Guest User
Superior Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 15, 2024
I chose Atour Hotel after reading the reviews. It is true that the public has sharp eyes. I was not disappointed at all. Airport Line 1 can directly reach the hotel. It takes more than 10 minutes to walk to the Fengqi Road subway station near the hotel. It is very convenient. From the attentive service of the hotel front desk to the supporting facilities in the room, which are clean and tidy, the comfort of the bedding is very satisfactory. The breakfast is also very rich. I am very satisfied with the stay. I will recommend friends to stay in this hotel.
Original TextTranslated by Google
Response from Property: To you who have a unique vision: Do you know? We are delighted to see you. At Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, there are many choices for breakfast porridge: [Oatmeal and Walnut Porridge] to replenish blood and help sleep, [Red Bean, Peanut, Oatmeal and Black Rice Porridge] to promote blood circulation and beautify the face, [Barley and Red Bean Porridge] to promote diuresis and reduce swelling, [Millet and Yam Porridge] to regulate the spleen and stomach, [Purple Sweet Potato and Quinoa Porridge] to replenish the middle and replenish qi, [Mushroom and Shredded Chicken Porridge] to replenish the spleen and replenish qi, [Taro Eight Treasure Porridge] to remove dampness and warm the stomach... All these efforts are made just to be chosen by you again! I wish you a prosperous new year and a soaring career!
Guest User
Superior Queen Room
Stayed in May 2024
Friends
5 review
4.2/5
Very Good
Posted on May 2, 2024
The hotel is located in the city center, which is very convenient to go anywhere. The hotel is right next to Hangzhou Xiaozi Internet celebrity Haier Lane, and it is only one subway stop to West Lake. It is really convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, and for providing feedback on your stay experience. We sincerely apologize for the problems you encountered in the hotel. We attach great importance to your opinions and will comprehensively check and improve our services and facilities to ensure that you and other guests enjoy a better stay experience. Guest satisfaction is our goal. We will strengthen training and improve the professionalism and service skills of our employees so as not to disappoint guests again. All guest rooms in the hotel are equipped with [Plant Series High-quality Bedding], [Nude Cotton Fabrics], [Direct Drinking Water Machine], [Smart Toilet], [Electric Curtains], a full set of [High-end Sahe Fragrance Toiletries], [Self-service Laundry] so that you don’t have to worry about changing clothes in the hot summer, and [Free Fitness Center] so that you can enjoy private fitness fun in the store. Thank you again for your evaluation. If you have any other comments or questions, please feel free to contact us. I look forward to the opportunity to provide you with better services. Thank you for choosing Atour Hotel.