HANGZHOU FAERY XIXI HOTEL Reviews

Excellent room design with tasteful surroundings. 戚继紅女士 treated guests with genuine concern and care. She was a deligent supervisor and an example for all the staff to follow! There are lots of room for improvement to make the sole restaurant/canteen a more attractive spot with better food, maybe a renown chef, and to give the guests another good reason to stay in this hotel.

Everything top! Staff very friendly.

The hotel is in an excellent area, great for coffee lovers. Hotel rooms have nice decor, but does not support in room service that’s the only downside for me. I love my midnight burger call.

After a busy week of work, I found a leisurely and quiet place to rest. The hotel is located in the wetland park with beautiful environment. The hotel facilities are very new, and the rooms and public areas are very clean. The breakfast is semi-self-service, and I like the breakfast environment of the hotel very much, it is quiet!!! The service is thoughtful, and the service of the housekeeper is very good. Don't be afraid of difficulties, the housekeeper is always there, and you can rest assured!!! Thank you for a pleasant weekend spent in the hotel!

As soon as I arrived at the hotel, I was greeted by the housekeeper. When I entered the hotel, it was quieter and more exquisite than I thought. The room was also very large. The surrounding environment was also very good. The service was impeccable. The next morning also made me feel refreshed. It was better than many five-star hotels. I won’t say much. See the picture above🥰🥰🥰

The room is very comfortable and it is very comfortable to live in. I like the layout design of the room very much. There is a balcony, a rocking chair, a small table for drinking tea next to the bed, and the mattress is very soft. The bathroom is quite large. Xixi Wetland belongs to the nature reserve and is a natural oxygen bar. It is very suitable for relaxing, slowing down and keeping healthy. I will come here for vacation often in the future. 👍

Environment: The environment is indeed beautiful, but the environment is beautiful because the environment of Xixi Wetland is originally very beautiful. There is almost no landscaping in the public area of ​​the hotel, which completely relies on the beauty of nature itself, so the beauty of the environment has nothing to do with the hotel. It can only be said that you have occupied a good piece of land. Have you put any thought into the construction of the hotel public area and rooms? Service: The price is comparable to that of a five-star luxury hotel, but why is the service not on par? Do you pay your employees too little? The tone of the person answering the phone is indifferent, and there is not even a hello. The front desk has a cold face. When they see the guests, they lower their heads and do their own things. They don't ask you to be polite or say hello. What's even more annoying is that when we came back from the parking lot to the hotel at night, there was a big snake in the middle of the road. We contacted the front desk hoping that they could come and pick us up to help drive away the snake. We were scared to death. After hearing this, the front desk laughed on the other end of the phone, and the attitude seemed to mock us for making a fuss. This is the first time I have seen such a service attitude after staying in so many hotels. This road only leads to your hotel. You also put up a sign on the road saying that non-guests are not allowed to enter the hotel area. It is understandable that we encounter animals in the wetland. We did not blame the hotel for this, but when we encountered a snake in the public area of ​​the hotel and expressed fear and asked for help, you had a mocking attitude? Later, we met a kind brother walking in front of us and told us that the snake was very big and we could go back from other roads. We walked for a long time and made a big circle before returning to the hotel. After returning, the hotel did not greet us or confirm whether we returned safely. You are really indifferent. There are many other attitude problems that I don't need to mention. Facilities: Do you dare to make your guest room facilities worse? The refrigerator is turned on to strong cold, but there is no cold air at all. The cakes put in are all melted. Otherwise, why don't you repair it with the room fee we paid? There are huge stains on the chair cover. If they can't be cleaned, can't they just replace it with a new one? Just make do with it. Anyway, you can cheat as many as you can, right? The welcome fruit plate also has rotten fruits. If you don't give it sincerely, don't give it. Otherwise, at least check it before sending it. Even the fruit plate served by the restaurant, the grapes were rotten and half of them were cut for me. How can you be so considerate? You have to let me eat this rotten one, right? And the goodnight snacks, it turned out to be hard little cakes (the unpalatable ones were thrown away and forgotten to take a photo) and a small plate of "fish skin peanuts". My friend, it's better to send some milk at night. Who are you disgusted by these cheap snacks and little cakes that have been there for who knows how long. And we must take a special car when we come, otherwise we can't enter the scenic area with the Didi online car-hailing logo. Why don't you say that there is also an option of taking a taxi to the entrance of the scenic area and you use a shuttle bus to pick you up? I don't ask you, you don't say it, you have to make me spend twice the price to take a special car, or you will save yourself the effort. There are more beautiful views than you, but I don't enjoy the service at all. I don't know why I come here to stay. I also read a lot of comments saying that your service attitude is bad, but I don't believe it. How bad can it be? I don't need any service. I didn't expect that you can't even be kind and enthusiastic to others. I think you should change the front desk and room staff. In summary: run away, don't come. If you don't believe me, you can also come here like me and be a big scapegoat.

Super cost-effective!!! 2k+ stay in a scenic courtyard hotel!!! A fruit plate + dessert plate was given upon check-in! The pastries are delicious~ The equipment in the room is very high-end, with a Dyson hair dryer and toiletries~ The smell of washing and care is so good! The mirror can be pushed to both sides! This design is awesome! Although it is a courtyard, there are basically no insects, and even those who are prone to insects have not been bitten much! ! ! ! And the most satisfying thing about staying here is the service! ! ! The service of the staff in this hotel is great in terms of attitude and level! ! ! Before check-in, all the precautions and specific locations of check-in will be informed. After check-in, they will help us get takeout, express delivery, ice buckets and bath towels without getting tired! Big thanks to the housekeeper and staff! Breakfast + boat tickets + souvenirs were also given! I will stay here again next time I come to Hangzhou! Highly recommended! ! !

After booking the hotel, the hotel butler will take over and tell you how to get to the hotel. He will also come to the parking lot to help with the luggage. The facilities in the room are complete, including a Dyson hair dryer, welcome fruits and desserts, and a night bed. There is also a complete set of tea making utensils that I like the most. For someone like me who always brings a few cups of tea wherever I go, it is so convenient. The butler service will provide you with thoughtful service even in the middle of the night. If you order takeout, it will be delivered. The hotel's combs have to be praised. Generally, this style is made of hard plastic, but theirs is soft. My fine and long hair doesn't get tangled at all when I comb it. When I left, I asked the aunt to take two away. The breakfast is also very rich. I ate breakfast by the window and bathed in the sun

The hotel is located in the park, with modern design, complete facilities and good environment. The front desk staff Xiao Sun has a warm service attitude.

The service can keep up with the pace The hygiene is also very good The food is OK It is in the scenic area, very convenient, and the room service is great. Although there are some small episodes in the travel photography, the photographer Wu Hao is great.

The hotel is in Xixi. There are not many rooms and not many people. It is quite quiet. The scenery and environment are quite good. The breakfast is also good. Although it is relatively simple, the overall experience is not bad.

The location is excellent, in the Xixi Wetland Scenic Area, the hotel is clean and hygienic, the room is warm and spacious, the room has a lake view, the facilities are complete, and the small details are well done! The front desk staff Xiao Fang and Xiao Xu have a very enthusiastic service attitude and also gave a free upgrade experience, which is very good!

The environment in Xixi Wetland Scenic Area is beautiful and the air is fresh. The room is clean and bright. The facilities and equipment are complete, and the sanitary details are also in place. The hotel staff Xiao Fang and Xiao Xu are very enthusiastic in service. It was a good experience!