Fresh House Hotel (West Lake Qingchun Branch) Reviews
Fresh House Hotel (West Lake Qingchun Branch)
Front desk, Block A, Jinhe Building, No.87 Qingchun Road, Hangzhou, ChinaView Hotel Details
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Fresh House Hotel (West Lake Qingchun Branch) Guest Reviews
4.6/5
Very Good
460 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(460)
Positive reviews(446)
Reviews with photos/video(95)
Friendly front desk staff(54)
Classy environment(36)
Easy to get around(31)
Large rooms(12)
Great location(12)
Would stay again(10)
Delicious breakfast(6)
Elevator was OK(4)
Negative reviews(14)
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
3 review
Outstanding
Posted on May 11, 2024
Clean and well located hotel. The room is just big enough and didn't feel cramped. Reception don't speak English, which is to be expected but something for foreign travellers to be aware of.
Response from Property: Dear guests hello, thank you for your praise, I am sorry for the hotel's imperfection to bring you travel inconvenience, we are strengthening the English training. Look forward to your next stay will have a different experience.
Guest User
Queen Room
Stayed in Apr 2024
Couples
2 review
Posted on Apr 26, 2024
Counter staff very accomdating. Easy to find food. Big supermarket opposite the road. Many buses to west lake. Nice room.
Response from Property: Dear Sir, hello. Thank you very much for your evaluation and recognition of our hotel. It is an honor and pleasure for you to come to China from across the vast sea and choose our home. We look forward to your next visit to West Lake in Hangzhou, China, and wish you a happy life
xue fang
Standard Queen Room
Stayed in May 2024
Other
2 review
Very Good
Posted on May 4, 2024
Everything's okay, since the room is without window so there was no sunlight, but lighting may be a bit dimmer.
Response from Property: Hello dear, it's a pleasure for you to come to China from across the ocean and choose to stay at our Fresh House Hotel. Thank you for your evaluation. This time, you have booked a windowless room. Of course, our hotel rooms have many large rooms with panoramic windows. We look forward to your next visit to China and choosing our home will give you a more comfortable experience
FAHOKA
Family-friendly Family Room
Stayed in Dec 2023
Friends
131 review
Very Good
Posted on Jan 3, 2024
Very nice hotel, near many restaurant. Hotel in 21th floor.
Response from Property: Dear,Thankyou for choosing Fresh houes Hotel,Looking forward to meeting you again~
Guest User
Cozy Queen Room
Stayed in Jun 2024
Other
1 review
Outstanding
Posted on Jun 27, 2024
The hotel has convenient transportation, and there is a subway within a few minutes' walk. The room is clean and bright, with complete facilities. The front desk service is enthusiastic and answers questions as soon as possible. It is really good and I will stay there again if I have the chance next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. We have been pursuing to provide guests with a cleaner and more comfortable environment and the best and most comfortable service. Thank you for your evaluation. The hotel is constantly upgrading. Your satisfaction is the driving force of our work. All the staff of Xianwu Hotel wish you a smooth work and a happy life~
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 29, 2024
The hotel environment is very good. As soon as you enter the door, you will see a very warm smile at the hotel front desk, which gives people a warm feeling. The service is also very good. They will patiently explain the different room types to you and help you take your luggage into the room. The room lady is also very enthusiastic and will chat with you. It feels like home. The room layout is also very cost-effective, the breakfast is also delicious, and any problems during the stay can be quickly solved. In short, it is a hotel worth recommending.
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Guest User
Superior 2-bed Room
Stayed in Jun 2024
Friends
2 review
Outstanding
Posted on Jun 20, 2024
The room is clean and tidy, the room is large, the soundproofing is good and it is very quiet. There are not too many varieties of breakfast, but it is freshly made and tastes great. The bed is comfortable, not too soft, and it is especially comfortable for people with bad waists to sleep. I will stay here again next time if I need it.
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Guest User
Cozy Queen Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 19, 2024
The room is new and very clean. I like the color combination. There are two free bottles of mineral water in the room. The WiFi is independent so the speed is fast enough to watch videos and TV. The cleaning lady and the front desk receptionist are very enthusiastic. It feels like home [love]
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Guest User
Queen Room
Stayed in Jun 2024
Friends
3 review
Outstanding
Posted on Jun 18, 2024
The hotel is located near the scenic area of West Lake, which is very convenient for travel. The room facilities are complete and clean. The most impressive thing is the attitude of the service staff, who are very enthusiastic and responsible. Overall, I am very satisfied and it is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. We have been pursuing to provide guests with a cleaner and more comfortable environment and the best and most comfortable service. Thank you for your evaluation of us. The hotel is constantly upgrading. Your satisfaction is the driving force of our work. All the staff of Xianwu Hotel wish you a smooth work and a happy life~
Guest User
Queen Room
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jun 16, 2024
The front desk service was very considerate. Not only did they upgrade our room type for free, but they also provided candy and coffee. The facilities were very complete, and there was a washing machine on the 23rd floor. If you ordered takeout, it could be delivered to your door. It was a very satisfying experience. Highly recommended
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Guest User
Queen Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 16, 2024
The hotel is very convenient and there are many snacks around. The hotel environment is also good and the room is clean and tidy. I left the charging cable when I left. The front desk contacted me and sent it to me by express delivery. It is very cost-effective and I will come again next time
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Guest User
Standard Queen Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 12, 2024
Convenient transportation, there are subway stations nearby, you don't have to wait for a taxi, both the front desk lady and the room aunt are very enthusiastic, try their best to meet your needs, clean in time and seriously, replenish supplies in time, the hotel environment is clean, tidy and quiet, there are quite a lot of supermarkets and restaurants around. I will stay again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xianwu Hotel Qingchun West Lake Branch. Thank you for your recognition of our hotel. The hotel is in a very good location, very close to the West Lake Scenic Area, and only 50 meters from the Hangzhou Zhejiang First Affiliated Hospital. The next building, Jinhe Building A, is the hotel reception on the first floor. The guest rooms on the 21st to 23rd floors can also see the night view of West Lake. The city view king room also has a large window with a great city view at night. It also has a swing to give you a romantic night. You can book it next time. I look forward to welcoming you and all your family members who have not been to our house to come and experience it.
Guest User
Queen Room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jun 7, 2024
I read the reviews before I checked in, and I was afraid that the actual view would be different from the photos. After checking in, I found that the photos of the room were exactly the same as the pictures I saw. The room was very good. I was surprised to see the West Lake directly from the window. The room was very clean, and the bedding was very soft, and it was not the kind that would sag when you sleep on it. For someone like me who has a bad back, the softness of this bed is very acceptable. The cleaning lady was also very nice. She gave me an extra bottle of water when I asked for it. The front desk will take the luggage when I check out, and the service is professional and very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. We have been pursuing to provide guests with a cleaner and more comfortable environment and the best and most comfortable service. Thank you for your evaluation of us. The hotel is constantly upgrading. Your satisfaction is the driving force of our work. All the staff of Xianwu Hotel wish you a smooth work and a happy life~
Guest User
Queen Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 7, 2024
Safe and secure Staying in this hotel made me feel the warmth of home, the beds were comfortable, the supplies were thoughtful, it was clean and sanitary, and the service was meticulous. It is an ideal place for business trips and travel. The hotel front desk lady was patient and thoughtful.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. We have been pursuing to provide guests with a cleaner and more comfortable environment and the best and most comfortable service. Thank you for your evaluation of us. The hotel is constantly upgrading. Your satisfaction is the driving force of our work. All the staff of Xianwu Hotel wish you a smooth work and a happy life~
Guest User
Queen Room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 5, 2024
The hotel I stayed in was very good, the front desk service was also great, the room I was assigned was on the 22nd floor, it was probably because it was on a high floor so it was very quiet, and the Zhejiang No. 1 Hospital was next door which was quite convenient. There was also a washing machine on the 23rd floor. The most important thing was that the price was very affordable. I will stay here again next time
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