Hotels near West Lake in Hangzhou

Staying at the West Lake Mercure in Hangzhou was so rejuvenating 🌿. The French minimalist decor, clean and bright rooms, and walking distance to West Lake make it perfect for leisurely strolls along the shore, experiencing the beauty of Jiangnan's West Lake. The bedding was soft and comfortable, the service was attentive and thoughtful, and breakfast included local flavors. Overall, the stay was exceptional. It’s a peaceful retreat amidst the hustle and bustle, a hidden gem for Hangzhou travelers, definitely worth a return visit!

This is one of the best hotels I've stayed at in Hangzhou. I didn't even realize it had a bathtub when I booked it; the hotel butler actually pointed it out to me. The room is very clean, and the decor is nice and quite unique. The hairdryer gets full marks, and the shower pressure is excellent. There are buses right outside, which makes getting to some places very convenient. The service is warm and professional. I'll definitely book here again next time I visit.

A family of three stayed for a holiday, and the experience was perfect! ✨ The environment was elegant, the room was tidy, and Benson's service was thoughtful and attentive. The stay was very comfortable and suitable for family travel. The dining quality was excellent, and the overall experience exceeded our expectations!

very good and tidy hotel. the service is excellent too. there is free breakfast at 7/F with surprisingly good food supplied. the hotel location is very close to walking street and there is taxi dropping nearby (there is restricted areas for famours walking street)

I'm so glad I chose the Intercontinental Qiandao Lake, Shilin for this stay. Our two-day hotel trip perfectly met the vacation needs of my entire family, from the youngest to the oldest. The hotel's location and environment are superb. Although it's a bit far from the high-speed rail station, its exclusive spot on the Xianshan Peninsula allowed us to avoid the holiday crowds and enjoy a quiet vacation. We ate all our meals at the hotel for two consecutive days. The Chinese restaurant's flavors were unexpectedly delicious, and the breakfast quality at the all-day Western restaurant was also very high. Ordering noodles and coffee by scanning a QR code was a very thoughtful touch. During our meals, staff members even came to ask about our dining experience and handed out small gifts, making for a great interactive experience. The hotel offers a rich schedule of activities throughout the day, including hiking, sound therapy, and lake tours, so there's never a dull moment. Our butler, Jolie, provided attentive and thoughtful service. She patiently answered all our questions and requests, making it the best service I've ever received at a hotel. Finally, I've included a few photos taken at the hotel to show just how wonderful the environment is.

The environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜. I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful. It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station. I really love it and will definitely stay here again next time I'm in Hangzhou.

There's always a concern about staying at nature-themed hotels this season: the environment might not be very appealing. However, this hotel was a pleasant surprise. The design team had clearly considered autumn scenery from the very beginning, carefully selecting trees and even including reeds, creating a unique and enchanting atmosphere under the autumn sun (actually, it's winter). Staying there and appreciating it fully evoked the feel of a Canadian or North American forest movie. Behind the hotel is a large autumn woodland where you can walk on fallen leaves in the morning – very relaxing and comfortable. And at night, the sky is filled with far more stars than just one or two, along with a full moon. The hotel staff were very welcoming, and there were even some cats, creating a relaxed and comfortable atmosphere. Of course, there were some drawbacks. Not all rooms were well-maintained; some areas looked quite old, and some chairs on the balcony were dusty, which negatively impacted the experience. Hopefully, future guests will check the outdoor areas for dust before checking in. As for the issue of the condition of the rooms, I really don't know how to suggest improvements. Previous guests have mentioned the cold winter weather, but this time, they had provided heaters, which was very thoughtful. In short, the scenery and architectural design are both excellent and worth seeing, especially in autumn!

Front desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.

The hotel is right next to West Lake. The lobby is beautiful, and check-in is on the first floor with a great view. Alan, the concierge, proactively helped me change rooms from my original one to a new one. The service was excellent, and he even moved my luggage for me. There's a snack street nearby with a wide variety of food options. Parking is also convenient with an underground parking lot.

Overall, it was decent. My special-offer room was fine, but space was limited – no room for a suitcase, and even a backpack was a tight fit. Soundproofing was average for a hostel, neither good nor bad, and really depends on the other guests. Facilities-wise, I'd rate them as upper-average among the hostels I've stayed in. There were generally enough sinks, showers, and squat toilets. However, most of the faucets in the wash area only had cold water. I finally found one with hot water, but it was scalding, and there was no temperature control, which was a bit disappointing. The drying area was also quite small, and the shower slippers provided were messy. I've stayed in other hostels where disinfected slippers were clearly separated and neatly arranged, so this wasn't ideal. The mattress was a bit soft, okay for a night or two. On the plus side, it's very close to the subway – literally just a few steps from the station exit. Considering the location and the good ceiling height in the private room which didn't feel cramped, it's acceptable for a short stay.