NH Hannover Reviews

clean room, but a little far from the station. No complain

Good people there.

It's really nice, there's a cathedral opposite!

Hotel in the centre, excellent structure with all services. The guys at the reception were very kind. 100% recommended. View from the room, pious and spacious and with every comfort.

The room is clean and hygienic. It is very close to Hannover Railway Station. It is convenient. It is very convenient to go to other cities or exhibition halls. The hotel facilities are also relatively good. It is also very convenient to book on Ctrip

The guys at the front desk were all very friendly and helpful. The breakfast was pretty good. The facilities in the room were quite complete. You can also order disposable items for free. Except for the heated wool rack that was sometimes good and bad, everything else was pretty good. By the way, I would like to praise it. The window sound insulation effect is very good

Very suitable for exhibition trips

The environment is very good

It was OK; but the booking was not available upon arrival, the internet was not activated, the room service reacted cheekily when I left the room at 1:30 p.m. and asked to make the room. Service not really up to date.

很好很乾凈，地理位置很好，去市中心步行距離。服務態度也很好，提供了轉換插頭，房間很大，推薦推薦推薦！

非常適合旅行

Good location and lovely hospitalty person wprk in th ehotel , i was landing late and i feel realy good when i was tired and meet someboday give you postive energy .

My new recent experience with NH Hannover has been profoundly disappointing, particularly with the so-called Assistant Manager Kaan Kaya. Instead of providing a clear explanation of the issue, Kaan’s email was a masterclass in passive aggression. The tone was dismissive, and the attempt to redirect the blame was both unhelpful and unprofessional. It seems that Kaan’s idea of customer service is to send vague responses, rather than addressing the actual problem.

I recently had a very unpleasant experience with an employee at NH Hannover named Kaan Kaya. I wanted to discuss a misunderstanding about an incorrectly charged "no show" fee, but Kaan Kaya simply would not let me finish speaking and was incredibly rude. He kept interrupting me and made me feel like my time and concerns were completely unimportant. To make matters worse, at one point, he suddenly tried to switch the conversation to Turkish, even though we were already speaking in English. This was not only confusing but also felt very unprofessional, especially in a business setting. He also insisted I "make time" to continue the conversation, as if my day wasn’t busy enough already. His lack of empathy and professional conduct is shocking and absolutely unacceptable for someone working in the hospitality industry. It’s frustrating enough that NH Hannover wrongly charged me, but to then be treated so poorly by an employee makes the experience downright terrible. This is certainly not the level of service one would expect from a hotel chain like NH. I will definitely not be returning and strongly advise others to avoid this hotel if they are looking for decent customer service.