Sophie Hotel

Tôi đã lựa chọn khách sạn này để quay về Việt Nam cùng với em gái. Tôi đã đặt phòng qua trip nhưng đến khi nhận phòng c chủ đã báo là không nhận được booking của tôi trong khi tôi đã thanh toán xong. Sau một hồi nói chuyện tôi đã được nhận phòng. Nhận phòng thì chăn rất bẩn đến nỗi tôi không dám sử dụng. Phòng thì nhỏ không có chỗ để đồ. Tuy nhiên địa điểm khá tiện. Lúc trả phòng thì c chủ không có ở đó và báo nhân viên tôi chưa thanh toán tiền yêu cầu tôi trả tiền mặt. Mặc dù tôi có biên lai nhận phòng và thanh toán thành công trên app. Sau đó tôi liên hệ chăm sóc khách hàng của trip để giải quyết. Và mất 30p chờ. Thực sự trải nghiệm tệ. C chủ luac giải quyết vấn đề thì nói chuyện chợ búa :))

假照片，很實際房間完全不一樣，讓人很不愉快。我傍晚六點鐘到的，辦理入住讓我等了20分鐘。

在老城區，圖片是5年前or10年前的。應該有兩類房間，前面房間的沒看，衹是樓梯和走廊對比就有差異，後面的還要穿過廚房。尤其是訂了就不能退，所以沒得選。

On nous a donné une chambre ne correspondant pas à notre réservation: toute petite. Puis une correspondante après réclamation. Nous avons dû attendre pour la deuxième fois 30 min la chambre n'étant pas prête alors qu 'il était 17h. Le canapé est sale taché. Des plinthes sont arrachées. Le chauffage ne fonctionne pas ( il faisait 9° à Hanoi). La salle de bain est insalubre : murs avec taches de moisissure, peintures écaillées, lavabo qui ne tient plus au mur et coule dans la pièce. Le balcon censé avoir vue sur la ville n'a que la vue sur le mur des voisins à 20 cm Cet hôtel ne tient aucune de ses promesses il est à EVITER

The truth is that the hotel leaves a lot to be desired as everything is quite dirty, cobwebs in the bathroom, the toilet looks like it has never been cleaned, a musty smell, windows with dirt and dust that make you feel sick when you touch them. open and close... But the worst has been THE DECEPTION OF THE OWNER. As soon as we entered the hotel, he commented that the room we had reserved was too small for us (average Spanish size), which was fine for Vietnamese but not for someone of our height, and he changed us to a large room as a courtesy. Well, this new room was like the mansion of terror and look, we are not very special with accommodations on trips like this, but it was on the top floor of a building/laundry and it seemed like no one had been in for months. Full of dust, cobwebs, mosquitoes and the sheets with lamps that you prefer not to think about...and to finish, a huge hole in the bathroom door through which you could talk to him who was in the toilet from the bed! But the funniest thing is that the owner, on our second day of stay, begins to question whether we had paid for the reservation through the platform or not, so we show her proof (which we did without a problem) and she tells us that WE HAVE TO PAY HIM MORE FOR THE NEW ROOM HE HAS GIVEN US AS A "COURTESY". The truth is that we paid it because we didn't want problems in the middle of the stay, etc. and the difference was not very significant but the "play" bothered us a lot and when I told him about it on the last day, he got very offended and told me that he didn't anymore. I understood English. Of course, it is well located but end. The worst hotel of our trip without a doubt. (In the photo of the door you can see the hole and on the other side my partner's legs)