SILK CASTLE HOTEL & SPA Reviews

The hotel worker is very helpful and greet us with warm smiling when we back to hotel everyday.

Leo is very handsome and deserve has 10 lover

Good experience! Good price, staff is very friendly and helpful. Especially Pepper helps us a lot

Good location, near Hoam Kiem Lake and Old Quarters. Standard Room is small for 2 persons but still okey. Room facilities are quite old, bed is slightly hard.

Very good location, facilities are typical for a Vietnamese hotel But the staff are very friendly

Beautiful accommodation Great boss and very nice staff I will definitely recommend it again and again

I booked this hotel for a friend and I am very satisfied with it. It is close to Hoan Kiem Lake and has a clean and hygienic environment.

The facilities are a little old, but the people working at the hotel were kind. The location is convenient as it is close to the 86 bus stop.

The room is nice and clean. It is located in the busiest commercial district on the north side of Hoan Kiem Lake. It is very convenient to go out to the night market and eat snacks. The hotel also has a spa, but I didn't experience it.

Everything is good, just a little bit too small, and there are no external windows like this

Clean, tidy, quiet and comfortable

Bathroom smiley, rooms very narrow no room for luggage to put and open

Staff very pleasant and endlessly helpful with recommendations and bookings.

· Phillip, our host, and the Silk castle Hotel treated us great. We had researched an itinerary for our time in Hanoi and Phillip reached out prior to our trip and made it a reality with very little stress involved. The value was excellent. All our guides were knowledgeable, kind and spoke fluent English. The arraigned transport was top notch. There wasn’t a moment we felt that we had too much on our plate or too little. right across the alley was Suong Pho which became our preferred way to start the day. The hotel was centrally located in the Old Quarter making everything easy to walk to. We felt safe throughout our stay. Phillip and his family were responsive to any matter of request or question. I had sprained my ankle prior to our arrival and after a long day adventuring in Ninh Binh it was very swollen and painful. I had casually asked Phillip where I could find some ice. He proceeded to hop on his Scooter and was back in a matter of minutes with large bag for which he didn’t even ask for reimbursement. He upgraded our accommodations for our last two nights, per his recommendation, and we found that hotel to exceed our expectations. Overall we were very satisfied with the full line of service provided by Phillip and his family. Our only regret was that we were unable to make it to his invitation for rice wine and a home cooked meal.