Muse Hanoi Lake View Luxury Apartment - D' Eldorado Reviews
Muse Hanoi Lake View Luxury Apartment - D' Eldorado
659 Lac Long Quan, Tay District, Quan Tay Ho, Hanoi, VietnamView Hotel Details
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Muse Hanoi Lake View Luxury Apartment - D' Eldorado Guest Reviews
4/5
Very Good
6 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service3.9
Cleanliness3.9
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All reviews(6)
Positive reviews(3)
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Negative reviews(3)
Suren
One-Bedroom Apartment With Lake View
Stayed in May 2024
Business travelers
5 review
1.0/5
Posted on May 15, 2024
Owner didnt provide me a room, requesting some additional information, though i sent him booking confirmation with all necessary information. And i paid for this room! It was a waste of money and time.
안도
Studio With Lake View
Stayed in Nov 2023
Family
9 review
2.7/5
Posted on Nov 21, 2023
The price is cheap for a short stay, but the hygiene and staff service are not good.
The person who helped me make the reservation over the phone was friendly, but the actual response from the people at the reception was not good.
Original TextTranslated by Google
Response from Property: Dear our value guest,Thank you for taking your time to write a review for us. We are sorry to hear about your unsatisfactory experience during your stay. We understand the importance of providing good service and a clean environment for all our guests.However, our model operates as a self check-in and check-out apartment, and the reception desk is not our employees. This might have caused confusion or inconvenience for you when encountering staff who lacked information about your booking. We always strive to assist guests over the phone or through other online channels to resolve any issues or provide necessary support.We truly value your feedback, and we've taken note to improve our services. We are committed to making further efforts to ensure the best experience for all our guests. If you have any other requests or inquiries, please feel free to contact us directly so we can assist you further.We hope for the opportunity to serve you again and enhance your impression of our services. Thank you for sharing your experience.Best regards,Muse in Vietnam team