36 Le Duc Tho Street, My Dinh 2 Ward, Quan Nam Tu Liem, Hanoi, VietnamView Hotel Details
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Sheraton Hanoi West Guest Reviews
4.2/5
Very Good
45 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(45)
Positive reviews(17)
Reviews with photos/video(3)
Negative reviews(1)
Wong1010
Standard Room, Guest Room, 2 Twins, Sofa Bed, City View
Stayed in Jul 2024
Business travelers
4 review
2.5/5
Posted on Aug 4, 2024
Locations is far from town and if you booked via TRIP they will not honor Marriot member status
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.
quality
Standard King Room With Sofa Bed And City View
Stayed in Jun 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The environment is great and the room is very comfortable
Original TextTranslated by Google
Response from Property: It was truly a pleasure welcoming you to Sheraton Hanoi West. We are delighted to know that our hotel facilities and services were able to provide you a gratifying experience. Thank you for sharing with us and the community such a kind review. We look forward to having you visit us again in the future.Best regards,Sheraton Hanoi West team.
Anonymous User
Deluxe, Guest Room, 2 Twins, Sofa Bed, City View
Stayed in May 2024
Business travelers
2 review
3.5/5
Posted on Aug 2, 2024
The hotel is nice and the room is big👍👍👍👍👍
The location is too remote and there is no supporting facilities around😮💨😮💨😮💨😮💨😮💨😮💨😮💨
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Response from Property: It is a real delight to read your feedback. Sheraton Hanoi West's good vibes are thanks to wonderful guests like you, who truly make our day.Our hotel's location is in My Dinh, Hanoi's new business district, away from the noises of the street and city traffic, thus making it a tranquil place suitable for guests looking for a relaxing stay. Although our hotel is a bit away from the city center, it only takes about 40 minutes to get there by absolutely affordable and realiable taxis, and our team would be more than happy to call you a taxi whenever you need one during your next stay at our hotel. We hope you will visit again soon, and we will be glad to serve you when you do. Thank you!Best regards, Sheraton Hanoi West team.
Keluonaduoyanshu
Standard Room, Guest Room, 2 Twins, Sofa Bed, City View
Stayed in Jul 2024
Business travelers
6 review
3.7/5
Posted on Aug 5, 2024
It's average. It's not worth the price in China.
Original TextTranslated by Google
Response from Property: We truly appreciate your feedback and we’re genuinely sorry to hear that your experience did not meet your expectations. We understand that the value you perceived did not match the price, and for that, we apologize.Your feedback is crucial for us to improve our services and ensure we offer the best possible experience to our customers. Please know that your satisfaction is our utmost priority. We are committed to making things right for you. If there’s anything more you’d like to share about your experience or any suggestions you have, we would be more than happy to hear from you.Thank you once again for bringing this to our attention. Your understanding and patience are greatly appreciated.Best regards, Sheraton Hanoi West team.
Guest User
Standard King Room With Sofa Bed And City View
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 17, 2024
I use it every time I go on a business trip.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to give us your review. We are thrilled to hear that our service has become a regular part of your business trips. Your satisfaction is our top priority, and knowing that we are meeting your expectations is the best reward we could ask for.Sheraton Hanoi West is committed to providing you with the best possible experience every time you choose us for your travel needs. Your continued patronage is a vital part of our growth, and for that, we are most grateful.We look forward to serving you again on your next business trip. Best regards,Sheraton Hanoi West team.
Yenyu
Standard Room, Guest Room, 2 Twins, Sofa Bed, City View
Stayed in Jun 2024
Business travelers
11 review
4.0/5
Very Good
Posted on Jun 18, 2024
The room is quite old
Original TextTranslated by Google
Response from Property: Thank you for taking the time to give us your review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. It seems that we failed to bring you an experience exceeding your expectation, and we truly apologize for the inconvenience that you had while staying with us. We surely have taken in your feedback and will make improvements accordingly to this. We hope that you will give us the opportunity to serve you better again in the future. Thanks and best regards, Sheraton Hanoi West team.
Guest User
Standard Room, Guest Room, 2 Twins, Sofa Bed, City View
Stayed in Jul 2024
Business travelers
56 review
4.7/5
Amazing
Posted on Jul 23, 2024
The hotel is OK
Original TextTranslated by Google
Response from Property: Thank you for sharing your recent great experience at Sheraton Hanoi West. We are thrilled to receive your compliments for the attentive and excellent services, as we always want to bring true hospitality to our guests. We look forward to welcoming and having you stay at our hotel again in the future. Best regards, Sheraton Hanoi West team.
Guest User
Stayed in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 27, 2024
We had a wonderful experience of making Vietnamese Coffees. Mr Nhan, a wonderful man share us about the way and history of Coffees, Tung also very helpful, 10/10 for the team and Sheraton West. My friends, even though can not drink coffee but they still love it
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 12, 2024
Good customer service provided by catee khanh ( katee), nice and friendly approach, I really appreciate that, i would recommend sheraton hotel stay and food, if u are planning to visit hanoi. Katee given us nice and positive manners, thank you sheraton
Guest User
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 3, 2024
Most amazing and professional staff you’ll ever find. Breakfast was an experience because of the team. Shout out to “Leia” for always and genuinely touching base with me to learn about my journey in Vietnam. I’m really impressed with this team and I have been around many hotels across 70 countries. Thanks Leia!
Guest User
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 23, 2024
Amazing is service. On the first morning, I was late to breakfast at the lounge and they kept the food going for me. Rooms are big and comfortable with the power plugs are updated with decent speed USB charging. The hotel breakfast in the main restaurant is huge with a decent mix of local and international food. There are even some Korean and Indian counters. Only down side is that there is nothing much around the area within walking distance except for a Pho shop across the road.
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 15, 2024
Vietnamese coffee with condense milk and ice is the BEST DRINK in Sheraton Hanoi West. I really like the service style at Lobby Lounge in Sheraton Hanoi West. Thank you, Mr. Dich, Mr. Dinh, Ms. Giang, Ms. Hanh, Mr. Son and Ms. Huong❤️❤️❤️ Molly Nguyen
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 2, 2024
This is the hotel that has satisfied me the most during my many business trips to Vietnam. The hotel staff provides exceptional service. Whether at the front desk, restaurant, or lobby, the service personnel are outstanding. I can’t remember everyone’s names, but Linh, Hoan, and Hang left a deep impression on me. I am especially grateful to Ivy for helping me resolve the challenges I encountered during my business trip. Her enthusiasm made me feel warm and moved. Without a doubt, this will be my top choice for my next business trip to Hanoi.
Guest User
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 22, 2024
Absolutely loved the hotel! Amazing staff, clean facilities and room and an excellent executive lounge experience. As a titanium elite member I was upgraded to a one bedroom suite which was massive! A lively welcome Amenity in room of some amazing truffles and fruit. The room was modern and spacious. I Liked the design perhaps not For everyone but it appealed To me. The tv was massive in the bedroom, city view, bath was lovely. Overhead shower though I prefer a hand shower everyone is different. Swimming pool was ample in size and had great facilities. No staff on duty in the area, so am unsure if the bar etc by the pool is Open regularly etc. The executive staff <3 amazing service. Friendly attentive and genuinely good people. Am unsure if there is afternoon tea as I was Swimming. However there are evening cocktails and light food. I foolishly thought I’d go to dinner afterwards however I was too full. The array of cheese and cold cuts was ample. They had fresh spring rolls. Salad. Vietnamese shrimp salad, drinks. Hot food of satay and seafood snacks. Bread. Desserts and so on. Breakfast - again great experience. Japanese, Korean, Indian, Vietnamese and standard western fare were all available. Omelette station. Noodle soup station. Fresh juice station. For Me the winner was the coffee and fresh croissants. Overall I strongly recommend the Hotel, maybe a tad far From the city centre but tacos are easy to get. One of the best experiences yet!!!!