Sheraton Hanoi West Reviews

Locations is far from town and if you booked via TRIP they will not honor Marriot member status

The environment is great and the room is very comfortable

The hotel is nice and the room is big👍👍👍👍👍 The location is too remote and there is no supporting facilities around😮💨😮💨😮💨😮💨😮💨😮💨😮💨

It's average. It's not worth the price in China.

I use it every time I go on a business trip.

The room is quite old

The hotel is OK

We had a wonderful experience of making Vietnamese Coffees. Mr Nhan, a wonderful man share us about the way and history of Coffees, Tung also very helpful, 10/10 for the team and Sheraton West. My friends, even though can not drink coffee but they still love it

Good customer service provided by catee khanh ( katee), nice and friendly approach, I really appreciate that, i would recommend sheraton hotel stay and food, if u are planning to visit hanoi. Katee given us nice and positive manners, thank you sheraton

Most amazing and professional staff you’ll ever find. Breakfast was an experience because of the team. Shout out to “Leia” for always and genuinely touching base with me to learn about my journey in Vietnam. I’m really impressed with this team and I have been around many hotels across 70 countries. Thanks Leia!

Amazing is service. On the first morning, I was late to breakfast at the lounge and they kept the food going for me. Rooms are big and comfortable with the power plugs are updated with decent speed USB charging. The hotel breakfast in the main restaurant is huge with a decent mix of local and international food. There are even some Korean and Indian counters. Only down side is that there is nothing much around the area within walking distance except for a Pho shop across the road.

Vietnamese coffee with condense milk and ice is the BEST DRINK in Sheraton Hanoi West. I really like the service style at Lobby Lounge in Sheraton Hanoi West. Thank you, Mr. Dich, Mr. Dinh, Ms. Giang, Ms. Hanh, Mr. Son and Ms. Huong❤️❤️❤️ Molly Nguyen

This is the hotel that has satisfied me the most during my many business trips to Vietnam. The hotel staff provides exceptional service. Whether at the front desk, restaurant, or lobby, the service personnel are outstanding. I can’t remember everyone’s names, but Linh, Hoan, and Hang left a deep impression on me. I am especially grateful to Ivy for helping me resolve the challenges I encountered during my business trip. Her enthusiasm made me feel warm and moved. Without a doubt, this will be my top choice for my next business trip to Hanoi.

Absolutely loved the hotel! Amazing staff, clean facilities and room and an excellent executive lounge experience. As a titanium elite member I was upgraded to a one bedroom suite which was massive! A lively welcome Amenity in room of some amazing truffles and fruit. The room was modern and spacious. I Liked the design perhaps not For everyone but it appealed To me. The tv was massive in the bedroom, city view, bath was lovely. Overhead shower though I prefer a hand shower everyone is different. Swimming pool was ample in size and had great facilities. No staff on duty in the area, so am unsure if the bar etc by the pool is Open regularly etc. The executive staff ＜3 amazing service. Friendly attentive and genuinely good people. Am unsure if there is afternoon tea as I was Swimming. However there are evening cocktails and light food. I foolishly thought I’d go to dinner afterwards however I was too full. The array of cheese and cold cuts was ample. They had fresh spring rolls. Salad. Vietnamese shrimp salad, drinks. Hot food of satay and seafood snacks. Bread. Desserts and so on. Breakfast - again great experience. Japanese, Korean, Indian, Vietnamese and standard western fare were all available. Omelette station. Noodle soup station. Fresh juice station. For Me the winner was the coffee and fresh croissants. Overall I strongly recommend the Hotel, maybe a tad far From the city centre but tacos are easy to get. One of the best experiences yet!!!!