MARTIN VILLA Reviews

We had a horrible experience with this booking. We were first told on the day before check-in that we are upgraded to a room at a better location without specific reason. The staff also sent some very nice photo of the upgraded room and requested us to confirm the upgrade. As we were traveling and had limited time for further research, we took the upgrade at face value and accepted the change. This acceptance without due check is in part our fault. On our way to check-in, our driver informed us that he is unable to drop us at the location of the upgraded room due to road closure. We questioned the hotel and they apologized that they forget to remind us on the road closure, so nothing can be done but for us to alight at the edge of the Hanoi old quarter. We ended up with navigating our way with heavy luggage for about 40min thru the crowd. Upon reaching the hotel (new hotel), we had another nightmare. Being at old quarter, the location is of course very noisy, and zero noise proofing is being done for the room. In addition, the room, in a run down condition, is far from the photos shown to us. It was more a downgrade from our original booking. We texted the staff again to complain and requested to revert to our original room at Martin Villa. It is then they let the truth out, where the original room is no longer available due to construction. They apologised and told us to check-out at our convenience and the remaining un-checked nights will be refunded. This is totally unacceptable for the hotel to mask the real issue as upgrade and treat the guest as such. They have all the time, since our booking, to inform us on the unavailability for us to make alternative booking or activate free cancellation, but they choose not. And we ended up have to pay a premium for another room due to last minute booking during festive season. To be fair, we are unable to rate the condition of original Martín Villa because we did not step in the property at all. After 2 weeks, I am still waiting for a reply from the hotel and the promised refund.

The room is tastefully designed, good location, walkable distance to many tourist spots and Michelin-honoured restaurants. Just a few points to the hotel for their consideration: 1. adding anti-Mosquito lamps in the room - i understand Mosquito problem is inevitable in the city 2. adding whatsapp number in the booking confirmation instead of listing phone number only Thank you

If you guys looking for this please go away. This is the worst apartment ever I had. I arrived at this place about 19:15 pm and going to check in, but the host said she didn’t received any booked from me!! Oh god Actually, I sent a massage to them around 5 days after booked and some of them answered me. This’s not makes sense what she split right. After that I discussed with her for a while, at first she didn’t give any responsible and push the problems to me but sorry, uncompromising I showed her all of prove, so she surrendered and preferred some apartment that related with it, I deal cause of this time is not proper to find a new place; I’m very hungry, exhausted and wasting time enough. Next chapter, ok I moved to new one and the place is not willing to stay; so far so good for today I’ve no choice, this one have a cafe like first place same name and very far from city center about 35 mins the place looks older and have a bad smell like a rotting corpse. I don’t over act, you can search and consider by your self.

It was a lovely time I had with my husband during our stay for our anniversary trip. Recommendable!! Staffs are very welcoming and friendly. ♥️

I really liked my stay here! Everything has been instructed carefully. The location of it, for me its really good as its near the bus station, coffee shops(!), and some other restaurants. The room itself is PERFECT! It is aesthetically pleasing, clean, and complete with stuffs! I didn’t expect the kitchen area. Really good price also.

I had a very comfortable stay thanks to the wonderful service from the staff.

The place was aesthetically pleasing and very clean! The owner was prompt in replying as well. He noticed that it was my birthday and upgraded me into the top floor with a larger room. They provide drinking water, towels, iron, hair dryer and some toiletries. The picture shown in the app is same in real life. Although it doesn’t have lift, the staff will help you carry your luggage to your room. There’s a cafe downstairs as well that serves coffee and some cakes.

Please pay attention to the room type when making a reservation. After my booking, not sure whether the homestay owner or Trip.com altered the room details, resulting in a mismatch between the room I reserved and the one provided. Luckily the room is still available, and we were able to move back to the room type we reserved for during our second and third night stay. The homestay is conveniently located in the heart of Hanoi, and the room looks exactly like the pictures, though it’s slightly smaller than expected. I love their rooms decoration! There's also a beautiful cafe downstairs. I would rate the cleanliness 3-4/5; the floor was a bit sticky, and the room slightly dusty. Additionally, note that there is no elevator in the building, so consider this if you have bulky luggage.

Great location, really pleasant and clean room, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. Coffee downstairs was also amazing. Thanks for making our visit to Hanoi Old Quarter that much better.

The room is a bit smaller than anticipated but nevertheless had a good stay with them. The cafe downstairs is also great!

Everything is great. The staff is very helpful and friendly, they helped us to move our luggage.  Coffee is great as well. Thanks

Convenient and quiet location, all kitchen equipment in the room if you feel like cooking. But mattress was too soft and springy for us, so not the best nights. Good coffee and croissants in the first floor

The room is small but it is ok for one night. I think the photos they provided is bit deceiving. They only take outside's pics because they way to the room is abit dodgy. No elevator & we had big luggages. Super inconvenient. However, we don't mind paying $15-$20 more to buy our convenience. But the staff are nice.. he broke my luggage but it is ok. (We booked this because we think the room is pretty & look cozy like a home, eventually we don't mind about the price, that's why we think we would pay more if we know it will be inconvenienced)

good!