Hanoi Center Silk Premium Hotel Reviews

We have known the hotel since 2018 and it was great experience. 5 years later the infrastructure becomes older but the service is still fine.

The toilet spray gun (bidet spray)is strong with a tiny tiny spray flow that’s really hurt your sensitive body. The electric plug is really hard to plug your smartphone charger in. One day, we could not open our room’s door by using hotel card. The hotel operator said there was low battery on the door-lock and needed to recharge. The view from 7th floor is very good with balcony, you can see St.Joseph cathedral from there. The hotel operators are good service and very helpful with everything we asked.

Really nice hotel, friendly staff. Location really central, but super crowded as well. Waiting for cab/Grab takes quite long…

The hotel is situated in a great location. It's not a high-end luxury hotel, but the balcony room had a great view of St. Joseph's, the hotel was pretty clean and the service was very good. It's hard to beat this hotel for the price. And the front desk people were incredibly nice and helpful. Highly recommended if you're traveling to Hanoi on a reasonable budget.

Actually we are booked that because of the breakfast. Tourists always books hotel with breakfast right? In the morning we are going to breakfast but reception said they dont have breakfast :( That was so hard to find breakfast in the morning Outside hotel then we went to coffee shop. Reception gave me breakfast money 200,000 dong to 3 people’s beeakfast. room was too dark even they had a light. Too many stairs to enter the hotel. That was too difficult.

Hotel is closed to many restaurants, all within walking distance. Rooms are relatively bigger than others at the same price. We asked for late checkout and the reception was very kind to let us check out at 2pm on the last day. Currently, they don't provide breakfast and so booking a room without breakfast is fine and have chances to try the local breakfast nearby. We are very pleased at staying there for 4 nights.

Nice hotel in a great location in the old town. Clean rooms, no breakfast due to covid but good hotel for a short stay

Overall very good experience the hotel is very good clean and well maintained

Room is a bit small. But the location is extremely convenient, near the old town, lakeside, very convenient for walking. There are also many eateries around.

It was my first time traveling alone, and the hotel staff were very kind and helpful. For breakfast, you can enjoy rice crackers, bananas, and corn tea for free!

The air conditioner was very weak and hot. The manager and manager were at odds with each other, so on the first day of the trip, because of the air conditioner, I couldn't travel properly and only took my energy. The location is good.

The hotel is a bit old, but the location is not bad. The air conditioner couldn't be turned on on the day of check-in. It can only be activated after asking the staff to deal with it. The room card also failed at the beginning. It took a long time for the staff to solve it, but the location is really good. The overall feeling is ok

It is cleaned every day and the amenities are replenished. The laundry fee was a bit high at 50,000 dong per kilo, but it's not a problem. The staff was friendly and kind. thank you for helping me.

The hotel is very well located and clean. In addition, the front desk is very kind and will tell you if you ask for recommended shops.