Mercure Hanoi la Gare Reviews
Mercure Hanoi la Gare
94 P. Lý Thường Kiệt, Cửa Nam, Hanoi, VietnamView Hotel Details
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1 night
Mercure Hanoi la Gare Guest Reviews
4.4/5
Very Good
45 review
Verified reviewsLocation4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(45)
Positive reviews(43)
Reviews with photos/video(5)
Great location(3)
Negative reviews(2)
Sharay
Standard Queen Room Non smoking
Stayed in May 2023
Couples
23 review
Amazing
Posted on May 8, 2023
Great stay at Mercure, it was the 3rd time to be hosted there, helpful and professional staff, clean and comfortable room and convenient location.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Front Office Manager
Guest User
Standard Queen Room
Stayed in Oct 2022
Couples
3 review
Posted on Nov 19, 2022
Quieter area but very close to many nice restaurants and walking distance to spa area and the well hair salon
Response from Property: Dear Guest,Thank you for taking your time to tell us your experience at the Mercure Hanoi la Gare. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Front Office Manager
Guest User
Standard Queen Room Non smoking
Stayed in Dec 2022
Family
1 review
Outstanding
Posted on Jan 5, 2023
The room was a bit small. ITs for single traveller. The location was excellent. very close to the old quarter. Limited breakast
Fatima Siddiqui
Standard Room
Stayed in May 2022
Friends
8 review
Amazing
Posted on Jun 4, 2022
Counter staff spoke excellent English and were very helpful. Rooms were well-maintained. Convenient location.
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Assistant Front Office Manager
Guest User
Standard Room Non smoking
Stayed in Dec 2022
Couples
1 review
Amazing
Posted on Dec 18, 2022
very enjoyable stay very helpful people from the desk to the restaurant servers
Response from Property: Dear Guest,Thank you for such wonderful words you gave us, we hope your next visit will be as pleasant as the previous one.Sincerely,Nga Vo (Ms.)Front Office Manager
M
Standard Queen Room
Stayed in May 2022
Business travelers
3 review
Very Good
Posted on Jun 4, 2022
Good location. It’s just next Hanoi railway station.
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Assistant Front Office Manager
Guest User
Standard Queen Room Non smoking
Stayed in Jun 2024
Business travelers
3 review
Outstanding
Posted on Jun 27, 2024
The location is very good, the service is also very good, but they can't speak Chinese or English, the hotel says that airport pick-up is actually charged, Wi-Fi is free, there is no breakfast, the hotel needs to improve the details, such as the sheets are not clean, there will be construction upstairs at 8:00 am local time, The water in the bathroom is very weak and it takes a long time to wash.
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Xiaoweiaichichichi
Standard Queen Room Non smoking
Stayed in Sep 2023
Couples
3 review
Outstanding
Posted on Nov 10, 2023
The service in the hotel is very good, the location is also very good, the facilities are a bit old but the cleaning is spotless, the soap shelves are all shiny, the service is very good and patient, the honeymoon decorations are laid out and a delicious tiramisu cake is given🍰 The guy at the front desk kept bringing me water in the middle of the night without bothering me 😂 I asked for 2 extra bottles of water every day for free, while Novotel in Phu Quoc Island had to charge 😓 Very cost-effective
Original TextTranslated by Google
Response from Property: Dear Xiaowei, thank you for taking the time to leave us such a positive review. We're glad you found our services and location to your liking. We understand that some of our facilities may be a little dated, but we strive to keep cleanliness and hygiene at the forefront. We are also pleased to hear that our staff were attentive and helpful during your stay and we thank you for your positive review of them. It was really thoughtful of them to provide extras like honeymoon decorations and free cake! We are honored by your positive review and look forward to having you as our guest again soon. Nga Vo (Ms.) Front Office Manager
Wangnan1028
Standard Room, 2 Single Beds, Non Smoking
Stayed in Jan 2024
Business travelers
7 review
Outstanding
Posted on Jan 24, 2024
The hotel is very clean and the living experience is very comfortable. Highly recommended
Original TextTranslated by Google
Response from Property: Dear Wangnan1028,Thank you for giving us a perfect rating and we hope your next visit will be as pleasant as the previous one.Sincerely,Nga Vo (Ms.)Front Office Manager
Guest User
Standard Queen Room Non smoking
Stayed in Dec 2023
Business travelers
13 review
Very Good
Posted on Dec 17, 2023
The bathroom in the hotel room is very small, generally average, the front desk service attitude is very good, and the breakfast is good
Original TextTranslated by Google
Response from Property: Dear 100177****: Thank you for sharing your experience at Mercure Hanoi Train Station Hotel with us. We are happy to hear that you enjoyed our friendly front desk service and were satisfied with our breakfast. At Mercure Ha Noi Train Station we strive to provide all our guests with a comfortable and enjoyable stay and we are deeply sorry if your stay did not meet your expectations due to the size of the room and bathroom. Thank you for taking the time to share your feedback as it allows us to continually improve our service. We look forward to the opportunity to welcome you back soon. Sincerely, Nga Vo (Ms.) Front Office Manager
Guest User
Standard Queen Room Non smoking
Stayed in Oct 2023
Business travelers
71 review
Outstanding
Posted on Dec 18, 2023
Very nice, breakfast is very good, there is a group of European and American aunts staying at the same time
Original TextTranslated by Google
Response from Property: Dear Wangli****, thank you for your positive review and choosing to stay at our Mercure Hanoi Train Station hotel. We are happy to hear that you enjoyed your breakfast and enjoyed your stay. At Mercure Hanoi, we strive to ensure that all our guests have the best possible experience. We pride ourselves on providing a quality service that is tailored to each individual's needs and preferences. Thank you again and we look forward to your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager
Guest User
Standard Room 2 Single bed Non smoking
Stayed in Aug 2023
Business travelers
2 review
Very Good
Posted on Aug 21, 2023
good leadership feedback
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Front Office Manager
Guest User
Standard Room Non smoking
Stayed in Dec 2023
Business travelers
6 review
Outstanding
Posted on Jan 11, 2024
The room is clean, the breakfast is very good👍, and the location is convenient
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to review your stay at Mercure Hanoi La Gare. We are glad to hear that you enjoyed our room, breakfast and the location convenient for you. At Mercure, we pride ourselves in providing a comfortable and convenient stay for all of our guests. We hope to have the pleasure of welcoming you again soon!Sincerely,Nga Vo (Ms.)Front Office Manager
Guest User
Standard Room Non smoking
Stayed in Aug 2023
Business travelers
11 review
Very Good
Posted on Aug 20, 2023
- Everything is very satisfactory, the breakfast is very rich, and the waiters are attentive.
Original TextTranslated by Google
Response from Property: Thank you so much for your kind words! We are delighted to hear that you enjoyed our breakfast and found our staff to be helpful and attentive. At Mercure Hanoi Train Station, we are committed to providing our guests with the best possible hospitality experience. We look forward to your visit again. Nga Vo (Ms.)Front Office Manager
helenpengli
Standard Queen Room Non smoking
Stayed in May 2023
Business travelers
6 review
Very Good
Posted on Jul 4, 2023
It's much older than before the epidemic, and a Chinese restaurant nearby has also closed, alas...
Original TextTranslated by Google
Response from Property: Dear helenpengli,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Nga Vo (Ms.)Front Office Manager