May de Ville Luxury Hotel & Spa Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.

Response from Property: Dear E Travel,What a delightful review and what a pleasure to hear that you had a great experience.We are thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. We have shared your compliments with all the team members and it really made their day. We do hope that we will be able to welcome you back again very soon.

Response from Property: Dear Valued Guest,It was wonderful to read your comments and rest assured that we will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. We are very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

Response from Property: Dear Kenneth,We would like to personally address the concerns you raised in your recent review of your stay at our hotel. Feedback like yours is vital to helping us improve our services and facilities for all our guests, and we would like to express my sincere apologies for the inconveniences you experienced during your time with us.We are truly sorry to hear that you encountered unpleasant odors and toxic fumes in your room, which even led to a sore throat. This is certainly not the standard of comfort and cleanliness we strive to maintain for our guests. Your feedback regarding the faulty phone in the room and the unfulfilled promise of a take-away breakfast has been duly noted, and we assure you that we will take immediate steps to rectify these issues and prevent similar occurrences in the future.On a more positive note, we are glad to hear that our team was able to upgrade you to a suite where you could rest comfortably without any unpleasant smells. Ensuring our guests' wellbeing and comfort is our top priority, and we are pleased to know that you were able to enjoy a good night's sleep in our upgraded accommodation.Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. If there is anything else you would like to share or if you plan to visit us again in the future, please do not hesitate to reach out to us.Thank you for taking the time to provide us with your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a truly enjoyable experience that exceeds your expectations.Warm regards,Customer Care Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience during your recent stay at May de Ville. We appreciate your valuable feedback and take your comments seriously as we continuously strive to improve our services and amenities to ensure the utmost comfort and satisfaction of our guests.Here's how we aim to address the points you've raised:1. Location and Noise Pollution:We understand the concerns regarding the sound pollution due to our location on a busy street near Hoan Kiem lake. As you rightly noticed, many hotels in the vicinity face similar challenges. We are constantly exploring ways to mitigate these issues and provide a more peaceful environment for our guests.2. Room View and Amenities:We regret any disappointment caused by the partially blocked lake view from your deluxe room. Rest assured, we are reviewing the booking process to ensure that guests have a clear understanding of the different room views available. Additionally, we are assessing options to enhance the pool facilities to better meet the expectations of our guests.3. Dining Experience and Value for Money:We are delighted that you enjoyed the unobstructed view of the lake from our restaurant and the delicious spread offered during complimentary breakfast Your feedback on the pool and overall value for money is duly noted, and we are committed to exploring opportunities for improvement to provide a more compelling experience for our guests.Once again, thank you for taking the time to share your observations with us. We truly appreciate your input, as it enables us to continuously evolve our offerings to better meet the needs and expectations of our valued guests.We hope to have the opportunity to welcome you back to May de Ville in the future so that we may exceed your expectations and create a truly memorable experience for you.Warm regards,Customer Care Team

Response from Property: Dear Erwan Benjamin,On behalf of the whole team, we would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon.

Response from Property: Dear jana tan,What a delightful review and what a pleasure to hear that you had a great experience.We are thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. We have shared your compliments with all the team members and it really made their day. We do hope that we will be able to welcome you back again very soon.

Response from Property: Dear Gevorg,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

Response from Property: Dear Than Htun Oo,Thank you very much for your lovely and very kind review. We are delighted to know that our tour far exceeded your expectations. We would like to thank you also for your very kind comments. We are very much looking forward to your return and we will be delighted to continue to serve you with warmth and all the attention that you deserve.

Response from Property: Dear Valued Guest,Thank you very much for your lovely and very kind review. We are delighted to know that our tour far exceeded your expectations. We would like to thank you also for your very kind comments. We are very much looking forward to your return and we will be delighted to continue to serve you with warmth and all the attention that you deserve.

Response from Property: Dear Grace,On behalf of the whole team, we would like to thank you very much for choosing to stay at our hotel on the recently trip. As a long term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon.

Response from Property: Dear Valued Guest,Thank you very much for your lovely and very kind review. We are delighted to know that our tour far exceeded your expectations. We would like to thank you also for your very kind comments. We are very much looking forward to your return and we will be delighted to continue to serve you with warmth and all the attention that you deserve.

Response from Property: Dear Scarlett,Thank you very much for your lovely and very kind review. We are delighted to know that our tour far exceeded your expectations. We would like to thank you also for your very kind comments. We are very much looking forward to your return and we will be delighted to continue to serve you with warmth and all the attention that you deserve.

Response from Property: Dear Valued Guest,Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.