Hanoi Brilliant Hotel & Spa Reviews

Awesome location, amazing staff, superb breakfast for vegans and vegetarians also. Bargain price booking through trip.com. Coming to the room, the Royal Terrace Room 700 was fantastic. It was huge with a big bed, sofa, balcony. The only complain I have is the bathroom. it's not having separation between bathing and toilet area, and they are very close. They should consider a remodeling of the bathroom. Trip.com should update the pictures of the reception as it's completely different now and looks so much better.

The hospitality and breakfast of hotel are very good. Room is tidy and clean. If the fridge is cooler, it would be perfect.

Just a few mins walk from everywhere (souvenir stores, convenience stores and food shops). The staffs were really friendly and welcoming. Overall, a good experience 🌟

Hotel is very small typical of the old quarter ,well restructured,spa very good and affordable,staff very friendly!!

Enjoyed the stay at the hotel. Location is very convenient.

Fantastic Hotel the breakfast simply delicious & cooked fresh as you order. Staff friendly & efficient. We enjoyed our stay & will return in a couple of months. Right in the heart of the old quarter. Good restaurant across the road

Great place beautiful room. I had a terrace I would have liked cushions on the iron chairs outside for more comfort. But other than that it was a great place to stay for the night.

Location is good as it is in the heart of old town. Service staff is good too. Breakfast is good. We booked the family room with window, which has 2 king beds. Room is large. Only thing for my personal preference is that the bed is a bit soft.

Room is clean and neat.

The hotel located in the old city, close to cathedral and lake. Surrounded by the famous cafés and tourist attractions. It’s super convenient to stay if you are planning to have a tour trip, as it’s easy for them to arrange a pickup and drop off directly to the hotel. The stuff are friendly :)

Location is good. Great service

I stayed in Hanoi for a few days at this Brilliant Hotel and Spa, it was incredible! The location is perfect; it's right in the middle of the old town, it is convenient to get anywhere in the city and I was at the heart of everything I wanted to see. I had family staying across the street in another hotel, and while theirs was more expensive, the Brilliant Hotel was much better. The service from the lobbyists was friendly, helpful, and insightful -- not at all looking to scam or take money from me (unlike other locations I visited during my trip, or even from my family's experience). They immediately offered me a physical map of great places to travel in the area, and communicated with me in a personal and friendly manner. I told them what I was interested in seeing, they helped highlight it on the map. Google maps isn't the best option in Vietnam, and having a physical map actually helped 'save' me from being lost more than once on my trip. I thought that was the end of that, but at night they left a personal card on my door, always remembered my name as I walked in and out, and even remembered where I went and what I said about it, making conversation whenever I wanted, even at breakfast! The breakfast was quite good, besides the normal food they can cook you omelets, pho, pancakes, etc. The service here is unlike anywhere else I've stayed, the lobbyists Fiona and Lucy in particular were extremely friendly, approachable, understanding, and helpful. 10/10 I recommend this hotel, and I definitely will be going back here when I travel through Hanoi again!

Fantastic location. Close to the busy noisy part of Old Quarters so it is pleasant, yet just a short walk there. Room is clean and pleasant. Staff is attentive. I check in the evening, counter staff had memorised the names of remaining guest to check in. Breakfast is good with a la carte choice.

The staffs are very good. The breakfast is delicious. The room is clean and smells very good. The hotel is beautiful. The area outside the hotel is convenient to find food and travel.