Hanoi Cue Hub hotel Reviews

Response from Property: Dear GMM’s diaryThank you for taking the time to share your feedback with us. We appreciate your detailed insights regarding your recent stay at our property.We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities and the service you received.We understand that the historic nature of our building, while charming to some, may present challenges such as the lack of an elevator and the narrow staircase. Your comments regarding cleanliness and maintenance are duly noted, and we assure you that this is not reflective of our usual standards. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure such shortcomings are promptly rectified.Regarding amenities such as drinking water, toiletries, and service frequency, we apologize for the oversight. We will review our procedures to ensure that all essentials are readily available for our guests without the need for repeated requests.It is heartening to hear that you found our location convenient and that you had positive interactions with our owner. Your kind words about our team members are greatly appreciated, and we will share this feedback internally.We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Please feel free to reach out to us directly if you would like to discuss your stay further.Warm regardsJack

Response from Property: Dear Guest UserThank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our accommodations clean and affordable.We understand that our location above a bar can be noisy at times, especially on the weekends. We apologize for any inconvenience this may have caused. Your suggestion of earplugs is noted and can certainly help mitigate noise disturbances for light sleepers.Regarding the air conditioning issue you encountered, we apologize for the inconvenience caused. We strive to ensure all amenities are in working order, and we will address this with our maintenance team to prevent future occurrences.We regret that you did not experience the level of friendliness from our staff that we aim to provide. We take guest service seriously and will use your feedback to improve our interactions with guests.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Jack