PhanuT^^T
May 31, 2024
The room is not quite clean, the bathroom is smelly, the air conditioner is not cool, cannot stay, the staff recommend changing rooms. The new room has less cool air conditioning. In the case of choosing to cancel, the staff will notify you that a refund cannot be made, which is not the guest's fault. The hotel should be responsible. In conclusion, I tried turning on the air conditioner for half an hour, the air conditioner was not cool, so I canceled this stay and am still waiting for an answer from Trip about requesting a refund (originally reserved a family room for 4 people, a room that the hotel will change to a hostel-like room )
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