Gatsby Hanoi Hotel & Travel

Gatsby Hanoi Hotel & Travel Reviews

Gatsby Hanoi Hotel & Travel

67, Hang Thiec Road, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Gatsby Hanoi Hotel & Travel
Gatsby Hanoi Hotel & TravelGatsby Hanoi Hotel & TravelGatsby Hanoi Hotel & Travel
Check available rooms for your travel dates
We Price Match
1 night

Gatsby Hanoi Hotel & Travel Guest Reviews

3.9/5
Good
21 review
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness3.9
Filter by:
Sort by:
All reviews(21)
Positive reviews(6)
Reviews with photos/video(2)
Negative reviews(6)
Guest User
Family Suite With Balcony And City View
Stayed in Aug 2024
Travel with friends
3 review
2.5/5
Posted on Aug 12, 2024
Rooms were dirty and hotter than the outside. Price being so cheap reflected the rooms cleanliness or lack there of. Beds were harder than the ground to sleep on.
elow
Family Suite With Balcony And City View
Stayed in Dec 2022
Travel with friends
8 review
3.2/5
Posted on Dec 30, 2022
Missed our flight so had to make a last minute booking at a hotel. Hanoi Gatsby provided good last minute service and the man at the front desk was very helpful too. We booked a family suite for 4 as the notes said 2 single beds and 1 queen, however 1 of the single beds turned out to be a makeshift/safari-typed bed instead of an actual bed. The bathroom was also a bit mouldy and when we entered the room, the sink was clogged. Front desk managed to resolve it promptly. Location-wise, very good though; easy to find and near plenty of shopping and food.
てりてりAWB
Deluxe Double or Twin Room
Stayed in Dec 2023
Couples
3 review
3.5/5
Posted on Jan 1, 2024
Location is very good. It faces a street lined with restaurants, so you won't have to worry about eating. Walking distance to Hoa En Kim Lake. It is also convenient for sightseeing. The room was clean enough for this price, and since it was a family room, it was very spacious and great. I would have liked to stay for several nights, but since it's the end of the year, there aren't any vacancies, so I think it's popular. The guy in the lobby is also a very nice guy and I feel safe going out. There are famous banh mi and pho restaurants nearby, so I think it's a good place for traveling. The shower has hot water, but the water pressure is a little weak. I think it is sufficient for those who are accustomed to Southeast Asia. There are many shops around, so it's noisy outside until late at night, so it may be a little difficult for those who want to sleep quietly. However, considering the cost performance, I think I would stay again.
Original TextTranslated by Google
Mai
Deluxe Double or Twin Room
Stayed in Jan 2024
Business travelers
123 review
5.0/5
Outstanding
Posted on Jan 9, 2024
For the hotel, the hotel has good cleanliness and good service. Thank you
Original TextTranslated by Google
Ruruoshini
Deluxe Double or Twin Room
Stayed in Aug 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 25, 2023
It's okay, all the hotels are crowded in the center of the scenic spot
Original TextTranslated by Google
Guest User
Stayed in Oct 2023
Other
3.0/5
Posted on Oct 13, 2023
This hotel is ok if you’re not terribly fussy. Close to the old town. The people are friendly but the advertised free breakfast is non-existent. It’s a bit shabby, the shower is a bit hit and miss. However the rooms are a good size and they are cool. There’s not too much noise from the very busy street.
Guest User
Stayed in Mar 2023
Family
1.0/5
Posted on Mar 13, 2023
Me and my family (including elderly) gone through a 8 hours tiring bus journey from Sapa to this hotel, and we have been told that they cancelled our booking right before 1 hour of our arrival WITHOUT ANY REASON GIVEN. When we complained to the customer service, the staff just said manager went home and he has no contact number of his manager. It is RIDICULOUS and IMPOSSIBLE a staff working and do not have contact number of their superior for emergency purposes! Plus, the staff was irresponsible, zero effort in helping us to resolve the booking cancellation issue, and totally ignoring us! Poor management and bad customer service! IF YOU STILL INSIST BOOKING THIS HOTEL AFTER SEEING MY REVIEW, TAKE YOUR OWN RISK!!!
Guest User
Stayed in Jan 2023
Other
1.0/5
Posted on Jan 18, 2023
The reception staff is terribly, The man with glasses unrespectful, He said 50 ı understand 15 and he started say me go out of hotel crazy man how they can work with this behaviour, and he is drunk while I want to Check in
Guest User
Stayed in Jul 2022
Other
5.0/5
Outstanding
Posted on Jul 26, 2022
My phone was stolen on my first night in Hanoi. It was a very stressful experience, and I’m so grateful for the assistance of the Hanoi Gatsby throughout my stay. Hui, the hotel manager, translated my experience for the police officers and stayed for several hours to ensure the report was correct. The hotel receptionist met with officers to complete the translation. Hui even returned to the police station a few days later to obtain the final report on my behalf. The service and hospitality of this hotel is truly above and beyond anything I could have expected. Their service, coupled with the hotel’s offerings - clean, bright rooms and a great location - made my experience so different from what it could have been. I highly recommend Hanoi Gatsby and will certainly return if given the opportunity.
Guest User
Stayed in May 2022
Couples
2.0/5
Posted on May 24, 2022
I have been to Gatsby hotel for 2day. Service is good. But location and hotel room is totally bad for me. So crowded and rooms got some smell don't know what kind of smell. Bed is not comfortable and room is not clean. Maybe price is a-bit cheaper then other hotels but i will prefer to pay more 100,200dong to stay other hotel.
Guest User
Stayed in Dec 2023
Other
1.0/5
Posted on Dec 16, 2023
NEVER BOOK AT THIS HOTEL! We made a reservation for one night and upon arriving at the hotel after an exhausting trip, they tell you that the price you reserved online has already expired and that it is now a different one (much higher). When the man at the reception told me that we were not staying there, he took my cell phone and canceled the reservation by writing the reason that most benefits him. I have read many comments from guests with the same experience, it is clear that it is a common practice in the Hotel. Absolute deception. Furthermore, only upon entering the reception do you realize that it has nothing to do with the photos they show. If there is any doubt, I have photos of the reservation.
Original TextTranslated by Google
Guest User
Stayed in Mar 2023
Couples
1.0/5
Posted on Mar 1, 2023
I still don't understand why you can't give 0 stars. Objectively speaking, this hotel definitely doesn't deserve more. First of all, I would say that the photos provided by the hotel are definitely not up to date, and were also only taken from (logically) the best angle. On arrival and otherwise, the 2 members of staff we met were actually very nice, but it quickly became clear that one of them was criticizing our upcoming travel plans at EVERY opportunity and kept trying to show us his offers, which were much better. After the 4th time, it became tedious. In front of room 601, we noticed a large garbage bag in the hallway, which remained there until the end of our stay. We overlooked the cable chaos in the hallway. However, when there was a large bag of cables lying behind the door in the room, we did find it strange. I'll keep the defects in the room brief and refer to the photos: -Everything in the room was extremely worn and old -Walls worn -Inventory in the room dirty and dusty -Bed as hard as a rock, but maybe that's normal here -Curtain rod only loosely attached -The shower door/curtain was missing in the bathroom, so you showered in the whole bathroom -No sign of the hotel's own "hotel standards" such as cotton buds, sewing kit, soap, small towels, etc. -The bathroom was generally very dirty and simply not maintained -There was also no fruit, instant coffee or tea (which nobody expects, but then they don't show it in every photo), which makes it questionable why you need the kettle. -The safe is completely useless as it is not fixed anywhere, so if someone actually wants to break in, they just take the whole safe with them -It looks like no one has looked in the cupboard for ages, given the layer of dust IN the cupboard -Forgotten flip-flops and cigarette butts on the really nice balcony On top of all these points, you could hear every word from the private apartment next door, as if you were there in person. All in all, we were glad that we only stayed for 2 nights, it was probably enough for our purposes of sleeping in the hotel, but I don't want to imagine how the nice older couple in the next room felt. The only plus point here is the SUPER central location, the new refrigerator (which will certainly adjust to the rest of the condition in less time) and the fairly new air conditioning. Conclusion: Hands off!!! The advertising here uses outdated pictures, the hotel is not recommended!!!
Original TextTranslated by Google
6/15