122 P. Hàng Bông, Hàng Bông, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
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O'Gallery Premier Hotel & Spa Guest Reviews
4.3/5
Very Good
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(65)
Positive reviews(57)
Reviews with photos/video(15)
Great service(28)
Awesome stay(24)
Delicious breakfast(13)
Great location(12)
Clean and tidy(7)
Convenient location(5)
Negative reviews(8)
Expat
Deluxe Queen Room
Stayed in мар. 2024 г.
Other
119 review
1.0/5
Posted on 6 апр. 2024 г.
Wasn’t even allowed to fly to Vietnam, so I’m not sure why Trip.com is asking for a review and also emailing me about my stay. Spoke with several “relevant departments” overall. I had to call O’Gallery directly three times to try and sell the room because both Trip and O’Gallery said each other had policies preventing any sort of refund on this Tripp of 11 bookings and 7000RMB PREPAID (Room 1600RMB). I am still waiting on if they sold the room or were willing to compromise a refund, and just for this hotel no one is budging on assistance even though Shenzhen Airlines is at fault. Pictures of Shenzhen Airlines screenshots preventing travel (7 hours at airport fighting the disaster).
Guest User
Deluxe Queen Room
Stayed in янв. 2024 г.
Couples
14 review
4.0/5
Very Good
Posted on 25 янв. 2024 г.
The hotel and the room are absolutely beautiful! The staff was very helpful and friendly too. Though, the sheet wasn’t too clean, there was a white hair inside the folded towels, and also during the breakfast, I opened the fresh milk bottle in the restaurant, I could see the mold inside the cap of the bottle…I was a bit shocked to see this.
DeanP
Premium Queen Room
Stayed in июля 2024 г.
Travel with friends
4 review
5.0/5
Outstanding
Posted on 16 июля 2024 г.
Excellent location in the heart of the old quarter of the city. The room was clean and well decorated. The staff were incredibly friendly and helpful; they helped me to organise a spa treatment and taxi to the airport. I had an early flight which meant that I was too early for breakfast on my final day, but they organised a takeaway breakfast for me that morning. A wonderful place to stay in Hanoi.
Mi’Lady
Executive Queen Room
Stayed in апр. 2024 г.
Couples
41 review
5.0/5
Outstanding
Posted on 6 апр. 2024 г.
The best service we have ever received if I could give them more than 5stars I would such lovely people and great reception.
Kanakka Nizam
Deluxe Twin Room
Stayed in февр. 2024 г.
Family
4 review
5.0/5
Outstanding
Posted on 16 февр. 2024 г.
Good hotel, few minutes walk to Hanoi Train street, located in Old Quarter. It is far away from Hanoi International Airport.. about an hour drive.
The hotel staff are very friendly and I feel good hospitality. My flight was in the morning at 9.30 and I need to leave the hotel around 6.30 am. The hotel staff nicely packed for me the breakfast to have it on my way to airport. It is really great👍
Ja’s
Executive Queen Room
Stayed in сент. 2023 г.
Solo travelers
5 review
5.0/5
Outstanding
Posted on 20 окт. 2023 г.
Location of the hotel is fairly convenient with plenty of shops around. The hotel staffs in general are very helpful and polite. They try to communicate with customers and understand what’s needed.
SillyK
Premium Twin Room
Stayed in мар. 2023 г.
Travel with friends
1 review
4.0/5
Very Good
Posted on 5 апр. 2023 г.
Staff were very nice, breakfast was decent with plenty choices of food.
Cherry888
Premium Queen Room
Stayed in мар. 2023 г.
Travel with friends
53 review
4.0/5
Very Good
Posted on 2 апр. 2023 г.
Good service staff. Location is good. Property well maintained.
Faith jun
Premium Connecting Room
Stayed in мая 2023 г.
Travel with friends
28 review
4.7/5
Amazing
Posted on 4 мая 2023 г.
Wow! This hotel is great , especially the bed , it was fantastic . I will be back soon.
Guest User
Deluxe Queen Room
Stayed in апр. 2023 г.
Family
3 review
4.0/5
Very Good
Posted on 18 апр. 2023 г.
The room quite small but anyay it clean. I love breakfast here ,it testy and good qualities..
Onefamily4passports
Deluxe Queen Room
Stayed in апр. 2023 г.
Family
2 review
5.0/5
Outstanding
Posted on 4 мая 2023 г.
The service here was absolutely amazing! The breakfast was also delicious!!!!
Andrew David
Executive Queen Room
Stayed in февр. 2023 г.
Solo travelers
55 review
4.2/5
Very Good
Posted on 18 мар. 2023 г.
I loved staying at this hotel as the room was great and service also. My only complaint is that it advertised a pool and gym; however, it was located at its partner hotel 15 minutes walk away. This is terrible and false advertising. For this reason I won’t stay here again
Anonymous User
Deluxe Queen Room
Stayed in мая 2023 г.
Couples
56 review
5.0/5
Outstanding
Posted on 3 мая 2023 г.
Great service great location great staff. Would definitely stay again.
Yannick
Deluxe Queen Room
Stayed in янв. 2023 г.
Business travelers
11 review
3.2/5
Posted on 19 мар. 2023 г.
Cheap but decent hotel downtown. Rather small rooms and some stains in the bathroom