Diamond Westlake Suites Reviews
Diamond Westlake Suites
96 To Ngoc Van Street, Hanoi, VietnamView Hotel Details
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1 night
Diamond Westlake Suites Guest Reviews
4.2/5
Very Good
117 review
Verified reviewsLocation4.1
Amenities4.1
Service4.3
Cleanliness4.4
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All Reviews(117)
Positive reviews(112)
Reviews with photos/video(31)
Quiet & comfortable(13)
Great swimming pool(11)
Classy environment(9)
Large rooms(8)
Many amenities(8)
Perfect for kids(5)
Stayed multiple times(5)
Loved the view(5)
Negative reviews(5)
Vinod Modha
One Bedroom Apartment
Stayed in Apr 2024
Business travelers
3 review
Outstanding
Posted on Apr 15, 2024
Excellent location
Large one bedroom, 2 bedroom accommodation available
Interesting buffet breakfast covering many varieties of dishes
Peaceful, quiet and friendly place
Staff are wwll trained s d courteous
Overall a great location for families and tourists too
Big size Swimming pool, golf course fir beginners, tennis court, basket ball, table-tennis etc
Very competitive room rates. Beautiful garden view and swimming pool view, Westlake view apartments available.
Response from Property: Dear Mr. Modha, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Anonymous User
One Bedroom Apartment
Stayed in Sep 2023
Couples
1 review
Outstanding
Posted on Oct 9, 2023
I had a wonderful stay at this hotel. The one bedroom apartment was very spacious and clean, it made me feel like I was back at home. Very safe as there is lots of security and plenty of amenities. Also a great location to walk by the lake. I would definitely stay here again.
Response from Property: Dear valued guest, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Vlad the Traveler
Two Bedroom Apartment
Stayed in Aug 2023
Family
16 review
Outstanding
Posted on Aug 14, 2023
Remarkable place situated by the west lake. A much higher,but not more expensive, level and quality of service compared to all other places we stayed in Vietnam. Really can't find a fault in any way. The pool was nice with shallow and deep end, breakfast was really solid, service staff friendly and super competent and the room was basically a nicely furnished two bedroom apartment with solid Wifi and big TV. When it was build, it was definitly a high end, exclusive compound, which kept this looks and feeling. And very nice restaurant as well, with Japanese, Asian and Western cousine.
Response from Property: Dear valued guest, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Ameya
One Bedroom Apartment
Stayed in Dec 2023
Couples
3 review
Posted on Jan 4, 2024
The location of the hotel is bit difficult to reach to, but if you are taking a cab then you would have not problem, the services are very good and prompt at the hotel while the view from the hotel lobby/common area is a lake view which is very good if travelling in the winters. The rooms are clean and I am very happy with the quality of everything that was provided.
Response from Property: Dear Ms. Ameya,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
Traveling Tan
One Bedroom Apartment
Stayed in Jun 2023
Solo travelers
118 review
Outstanding
Posted on Jun 13, 2023
I recently had the pleasure of staying at Diamond West Lake Suites, and I can confidently say it offers all the amenities one could desire for a restful vacation. Nestled in a serene location, it provided a peaceful retreat away from the bustling city. The hotel's stylish and tasteful decor added an extra touch of elegance to the experience. I was delighted to discover that they offer room service, and the spaghetti bolognese I ordered was truly delicious. I highly recommend Diamond West Lake Suites for anyone seeking a tranquil and luxurious getaway from the hustle and bustle of Hanoi
Response from Property: Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
Maksym Sukhanov
One Bedroom Apartment
Stayed in Jan 2024
Business travelers
11 review
Amazing
Posted on Jan 28, 2024
good to stay here every time I come, good place, nice views and affordable price
Response from Property: Dear Mr. Sukhanov, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Guest User
Two Bedroom Apartment
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 16, 2024
Good apps to book hotel and airlines with cheaper price
Response from Property: Dear valued guest, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
hwan
Two Bedroom Apartment
Stayed in Jun 2023
Family
1 review
Great
Posted on Jun 12, 2023
Service was good and so kindely!
Thank you for make a good experience.
Response from Property: Dear Mr Hwan,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
BernDawg
One Bedroom Apartment
Stayed in Feb 2024
Solo travelers
21 review
Posted on Feb 15, 2024
Horrible service and unprofessional people!
Response from Property: Dear Mr. Bern Dawg,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews/score for us. We are regretful about the score you left for our hotel and it would be highly appreciated if you could share with us the unexpected experiences or issues you may encounter during your last stay with us. Since every comment from the guest is our valued opportunity to learn where we are and what we need to improve, we look forward to your feedback very soon.We hope to have another chance to welcome you back here in the near future. Thank youDiamond Westlake Suites
Simon Mathias
Two Bedroom Apartment
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 6, 2023
Great location close to lake and easy between airport and old quarter
Response from Property: Dear Mr. Simon, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Guest User
One Bedroom Apartment
Stayed in Jan 2024
Business travelers
3 review
Posted on Jan 12, 2024
Terrible customer service. Never recommend
Response from Property: Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews/score for us. We are regretful about the score 2 you left for our hotel and it would be highly appreciated if you could share with us the unexpected experiences or issues you may encounter during your last stay with us. Since every comment from the guest is our valued opportunity to learn where we are and what we need to improve, we look forward to your feedback very soon.We hope to have another chance to welcome you back here in the near future. Thank youDiamond Westlake Suites
McCallDavid
One Bedroom Apartment
Stayed in Oct 2023
Couples
3 review
Outstanding
Posted on Nov 13, 2023
Great place to stay. Clean and friendly staff.
Response from Property: Dear Mr. McCall,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you
MarinaE
One Bedroom Apartment
Stayed in Jan 2024
Couples
4 review
Posted on Jan 8, 2024
A bit difficult to find but nice.
Response from Property: Dear Ms. Marina, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We look forward to welcoming you back here very soon. Thank you Diamond Westlake Suites
Abhinav
One Bedroom Apartment
Stayed in Mar 2023
Family
13 review
Outstanding
Posted on Mar 16, 2023
We had a lovely stay at the resort. It’s located at a peaceful place and overall ambiance was great. We were enthused by the facilities. Highly recommended!
Response from Property: Dear Mr. Abhinav,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
Guest User
One Bedroom Apartment
Stayed in Jan 2024
Family
8 review
Outstanding
Posted on Feb 27, 2024
Very good place to stay .
Response from Property: Dear valued Guest, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here. We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex and appreciate your constructive feedback giving us the chance to improve our services better and better. We look forward to welcoming you back here very soon. Thank you. Diamond Westlake Suites