22Land Heritage Hotel & Retreat Reviews
22Land Heritage Hotel & Retreat
number 5, 82/1 alley, Dich Vong Hau ward, Quan Cau Giay, Hanoi, VietnamView Hotel Details
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22Land Heritage Hotel & Retreat Guest Reviews
4.7/5
Amazing
46 review
Verified reviewsLocation4.5
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(46)
Positive reviews(46)
Reviews with photos/video(28)
Great service(21)
Delicious breakfast(10)
Well designed(7)
Awesome amenities(6)
Well decorated(5)
Hihijai
Deluxe King Room
Stayed in 2024년 3월
Other
63 review
Outstanding
Posted on 2024년3월11일
The hotel is beautifully designed. The staff are very attentive and accommodating. Everything is so beautifully crafted and I definitely enjoyed my stay here.
Response from Property: On behalf of 22Land Residence Hotel, we are incredibly grateful that you took the time out to share your feedback with our property. Your feedback is a great motivation for us to constantly improve our services.We hope that we will have more chances to serve you, your family and your friends again in the nearest future.Kind regards!
Zawanah Ibrahim
Winter Luxury Suite
Stayed in 2023년 12월
Business travelers
10 review
Outstanding
Posted on 2023년12월19일
Comfiest big room. Clean and nice bathroom. Great service and good breakfast. Highly recommended
Response from Property: Dear Sir/Madam,Firstly, 22Land Heritage Hotel & Retreat would like to thank you very much for choosing our services and for sharing your experience on the worldwide. It was a great pleasure for 22Land Residence Hotel to be your accommodation. Your perfect experiences were actually our final service goal.With our best regards!
Lawrence Moses
Deluxe King Room
Stayed in 2024년 3월
Couples
3 review
Very Good
Posted on 2024년3월27일
The service that I received from the front desk people and the restaurant people was absolutely excellent they were so polite helpful and couldn't have been more dependable than I could ever imagine. They all deserve recognition and praise.
Response from Property: It has been a great pleasure to know that you enjoy your stay recently at Smarana Hanoi Heritage. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us!
Ghazal Marvi
Deluxe King Room
Stayed in 2024년 3월
Business travelers
1 review
Amazing
Posted on 2024년3월14일
Wonderful hotel. Exceptional service, gorgeous decor, great facilities. I had a very comfortable stay here and will definitely be back. I highly recommend the spa!
Response from Property: On behalf of 22Land Residence Hotel, we are incredibly grateful that you took the time out to share your feedback with our property. Your feedback is a great motivation for us to constantly improve our services.We hope that we will have more chances to serve you, your family and your friends again in the nearest future.Kind regards!
Guest User
Winter Luxury Suite
Stayed in 2024년 3월
Business travelers
31 review
Posted on 2024년3월24일
Spot lights are too much in the room. It is not suitable. Employees are very friendly.
Guest User
Deluxe King Room
Stayed in 2023년 9월
Business travelers
4 review
Amazing
Posted on 2023년9월8일
Great service! One of the Best breakfast I got in Hanoi so far!
Response from Property: Dear Valued Guest, we sincerely thank you for your compliments regarding the staycation at Smarana. We would love to have the chance to welcome you again in the near future.
Guest User
Deluxe King Room
Stayed in 2024년 7월
Business travelers
4 review
Outstanding
Posted on 2024년8월1일
The fusion of traditional furniture style and modern smart life gives people a strong visual impact and the layout is very warm.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at 22land Heritage Cau Giay. See you again next time you stay at our hotel!
Hoàng
Executive King Room
Stayed in 2024년 7월
Business travelers
4 review
Outstanding
Posted on 2024년7월19일
New hotel, airy, clean rooms, fully equipped, free breakfast with many choices, friendly staff, located in a large alley, cars can enter the property, free parking , in general is okay compared to this price
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at 22land Heritage Cau Giay. See you again next time you stay at our hotel!
Guest User
Executive King Room
Stayed in 2024년 7월
Travel with friends
1 review
Outstanding
Posted on 2024년7월19일
I received very enthusiastic advice from this facility. This is a new facility and everything is designed extremely carefully and eye-catching. Thank you so much for this experience
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Lucie Berry
Executive King Room
Stayed in 2024년 7월
Couples
2 review
Outstanding
Posted on 2024년7월19일
The hotel location is convenient, even though it's in the alley, cars can get right to the door, the room is new, fully equipped, including an induction cooker and coffee maker. I booked a room with a very airy balcony, being in the alley so it's different. Quiet , I work here during the day and need to rest at night, it's so great, the staff are very enthusiastic, supporting me even though it's not their duty, worthy of 5*
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Response from Property: Thank you for choosing to stay at 22land Heritage Cau Giay. We look forward to seeing you again on your next stay at our hotel!
Guest User
Premier Suite
Stayed in 2024년 7월
Couples
7 review
Outstanding
Posted on 2024년8월11일
Very nice hotel, nice design, modern furniture, very good service staff. Completely satisfied
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at 22land Heritage Hotel & Retreat. See you again next time at our hotel!
Guest User
Executive King Room
Stayed in 2024년 7월
Travel with friends
3 review
Outstanding
Posted on 2024년7월19일
The hotel is designed in a beautiful, traditional style
Good breakfast
Cute staff
10 points
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at 22land Heritage Cau Giay. We look forward to seeing you again on your next stay at our hotel!
Guest User
Suite With Balcony
Stayed in 2024년 9월
Couples
12 review
Outstanding
Posted on 2024년9월4일
Nice hotel, good hygiene, good size room
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Lvchenging😇
Suite With Balcony
Stayed in 2024년 3월
Business travelers
74 review
Very Good
Posted on 2024년3월23일
This room type is quite spacious, with windows decorated with green plants, a shower and a bathtub. The room decoration is green, which is the same as the promotional materials.
I had the opportunity to experience the skybar on the top floor. The staff was afraid that I would be cold at night and turned on the electric grill lamp, which was very considerate. The red wall in the stairwell is beautiful.
We arrived at the hotel around 3 o'clock on the first day and there was no shuttle bus to the city. We had a car after 2pm the next day and took the hotel's free shuttle back to the hotel at 6pm. The shuttle was good and the driver was very friendly and patient, although we couldn't understand each other 😂
This is a photo-friendly hotel♡
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Response from Property: Thank you for choosing to stay at 22land Heritage Cau Giay. We look forward to seeing you again on your next stay at our hotel!
Alisa Alan Amber Aaron Family
Winter Luxury Suite
Stayed in 2023년 12월
Family
28 review
Outstanding
Posted on 2024년1월4일
The hotel is clean and tidy, the service staff is friendly and welcoming, and the breakfast is really delicious😋! There are vegetarian dishes, freshly brewed beef or chicken or seafood rice noodles, juice, coffee, desserts, fruits, and exquisite a la carte.
Because there were 7 people in the group, one child needed to pay for breakfast for two days at his own expense. However, I was unable to enjoy breakfast for two days due to work. I explained to the service staff that I wanted to refund the self-paid expenses and give my breakfast credit to my family. The hotel responded: It has been charged and cannot be used. Refund🫣! Breakfast for two days is not cheap, 700,000 VND.
The family booked a total of three rooms for this trip, which included a meal discount of 300,000 VND per room per night, cocktails, hair shampoo, cultural experience, northern essence performances, room upgrades, etc. The meal discount was missed for three tickets. Later, after asking, there were supplies, and cocktails were only available after asking. Hair washing was only available for 50 minutes per person because of the New Year's Eve and New Year's Day national holidays. The cultural experience was only available on Saturdays, and the northern essence was only available on Tuesdays. All three rooms were not available. Upgrade🥲. The missing parts were checked only after asking, and I felt bad about what I had done. It’s a pity that we were not able to participate in the Cultural Experience and Northern Essence due to the date, but I feel that these items are included in the price🫣!
Before I went, I emailed to book the airport drop-off. The airport drop-off was great. The driver was very kind and the car was a nanny's car, which was great!
The room price is high in Hanoi, the service is high-quality, and the breakfast is really exquisite and delicious😋!
Whether it's worth it or not is a matter of opinion. But I will consider staying here again.
I really like the service staff in the hotel, they are all great👍!
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6/20
Response from Property: Dear Sir/Madam,Firstly, 22Land Heritage Hotel & Retreat would like to thank you very much for choosing our services and for sharing your experience on the worldwide. It was a great pleasure for 22Land Residence Hotel to be your accommodation. Your perfect experiences were actually our final service goal.With our best regards!