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"Our stay was absolutely fantastic! The room looked exactly like the photos – beautiful, well-equipped, and with a super comfy bed. The view from the window was also lovely. The host was incredibly responsive, providing detailed check-in instructions that made the whole process seamless. The location is excellent too, with plenty of dining and shopping options nearby. Overall, a very satisfying stay and highly recommended!"

"Subject: Thank You for the Wonderful Hospitality Dear Ms. Tran Huyen Trang, Warm greetings from Malaysia 🇲🇾 We would like to sincerely thank you and the entire La Sinfonía Citadel Hotel & Spa team for the exceptional hospitality during our recent stay. Truly, the experience was beyond our expectations — the service, the comfort, and the warmth from everyone were second to none. We will definitely return, recommend La Sinfonía to all our friends and colleagues, and happily share our wonderful experience on social media. All the best for your continued effort in keeping the service at the highest standard. With deepest appreciation,"

"Great location, right in the middle of the old quarter. Lots of eateries and shops around the area. Very convenient to access and to go all popular places, like the train street, Dong Xuan Market, Hoan Kiem Lake etc. Right beside the hotel, there is a tik tok popular dessert shop. Hotel staff, Anna and Peter, are professional, helpful and friendly. They will assist you in booking Grab, arrange restaurant reservation. They will guide you where to go for good food and spa too :). Price is decent and you couldn't be asking for more."

"#1 Price: I have stayed in many locations in old town because I like to move around and experience different settings. At this price point; this hotel by far (after 3 different hotels) is the best choice for your hard earned money. Location: Excellent; 25 seconds walk from lake and close to all the attractions of old town. Really doesn’t get any better than this. Room: Everything works. -Large New smart TV with Netflix and YouTube -Fast WiFi/internet (can remote work) -(High ceiling and spacious) (I’m 5’8 ;see photos for reference) Many hotels around the area cut corners and make their rooms small and ceilings low to save space which can make you feel claustrophobic after a day or two. “Very important after a day out in old town with all the tight spaces / crowds and chaos.” -(Barely any street noise inside room; I’m sensitive to noise and slept like a baby) -Room cleaned everyday by staff. +Bonus points for the versatile lighting inside room; 8 different switches for different lighting options. ((Hotel Staff)) Available 24 hours Young and eager to help; very knowledgeable speaking many different languages and knows the town very well. (Don’t underestimate these young men and women.) I have never seen such hard working young individuals who have no other intention but to help you have the best stay at this establishment. (Special shout out) to “Denny” who ran out in the pouring rain to help me find my car ride to the airport because we were running late. Conclusion; Stop wasting time reading this review and book this hotel before the rooms are all taken; I was lucky to find a room since they’re mostly always booked."

"The hotel totally surprised us with a free upgrade to a spacious 3-bedroom apartment! It had everything we needed, including a washer and dryer. The receptionist and bell boy were super friendly and helpful. Checking out was a breeze too. Just a heads up, the hotel doesn’t provide toothbrush, shaving kit, or cotton pads. You might need to ask the receptionist if you need them."

"The apartment was exceptionally clean and featured a breezy balcony with a beautiful view. Enjoying coffee on the balcony in the mornings was incredibly relaxing. The furnishings were modern and well-arranged, and the amenities were complete. Staying here brought me a sense of peace and comfort."

"Modern apartments. Everything is good Helpful administrator. Contactless check-inn Water heater in shower. Amazing view from balcony."

"Nice hotel We chose the apartment one. We arrived very late (or very early) : 7am and we didn’t get trouble We also had (by our request) free checkout for this reason. The apartment got two bathrooms and a huge fully equipped kitchen (useful if you like to cook). Swimming pool is small and the massage was not as good as expected. Breakfast has a huge and various choices"

"Really enjoyed my stay. The location is good. Just opposite Lotte Mall. Near to everywhere. Good food a Hotel's Cafe name Broadard. Good food . The hotel is clean, safe & comfortable."

"Lovely hotel, staff all very nice and helpful. The hotel is situated outside the ‘main’ city area, so visiting the old town etc requires getting a taxi, but it’s not expensive. There is an expensive supermarket next door and how you go to the main road and back, the only downside being if you order a taxi or delivery they may end up going there instead so check your Grab location is set to the lobby. The room was great, very spacious and clean every day. It had all the amenities we needed to heat up food or wash some clothes after a long day walking around in the heat. The fitness centre was good and the pool nice for a relax. Nearby has some nice restaurants and bars, very expat focused so not the local feel, but very good food and coffee is easily found!"