Harbin Hotels with Gym

I upgraded to a suite. I went too early and the room was not available yet. I was provided with a room to rest in. The environment was very good and it was a butler-style service. It was very welcoming. The internal facilities were not old and were better than expected. I experienced the century-old elevator and decoration. , the overall experience is very good, the location of the hotel is very convenient, diagonally across from Madier, in the center of Central Street, a quiet place in the middle of the hustle and bustle, very convenient for eating and shopping, the children also have fun playing, I will choose it again if I have the opportunity Grand Mansion

Very friendly staff. Pool and Finnish Sauna have been very nice after the cold temperatures outside. Breakfast is great with western and chinese food. Rooms are ok but outdated. Had a river view room which was nice.

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

The service was very good,the staff were friendly and nice especially Emily at the reception.The breakfast was also excellent different varieties,the breakfast include western and Chinese food.We really enjoy our stay and we hope to be back anytime we are in Harbin.

Hotel is excellent. Location is good for viewing. But not too good for strolling around. However service level is kinda bad in my opinion. The previous hotel that I stays in beijing is much more attentive and helpful. Especially in helping us foreigner which is not really good in chinese to get didi, look for location. In beijing, some even help us book for us with their didi. However in ritz, Staff there tend to half ignore to drive us away. Although they do not sound impolite, but the unwillingness to help is clearly seen. Thus i would rather figure it out myself.

The hotel appearance is OK. However, we were not satisfied with the cleanliness. The hotel needs to improve its hygiene and the daily cleaning of the rooms. Additionally, we didn't like the fact that the laundry service has an additional cost. The booking app made us believe the laundry service was free but it wasn't. Furthermore, we had to download an app to use the washing machine and dryer, which was another inconvenience since one of our cellphones was not compatible with the app. The location of the hotel is not very convenient if you are using a car. If you are walking, then it's OK since the metro is not far.

The hotel is quiet in the city center, but not noisy. The room is large, the facilities are complete, the toiletries are good, the front desk service is very good, and the attitude makes the guests feel at home. I like it. The breakfast is quite rich, the fruits are very fresh, and the combination of Chinese and Western food basically meets the needs. The restaurant environment is elegant and it is comfortable to have breakfast. I will choose to stay in this hotel again.

Nothing wrong with the hotel. Do be aware that ******* people likes to smoke in the hall way and elevator. People also have poor etiquette in the breakfast buffet area with regards to cutting in line and watching video with their phone on speaker.

My experience here was okay. I was surprised to find out that they didn't have a central A/C system in the room. The room was a bit chilly, so I was offered a second duvet because there was no remote controller in the room to control the heater. I didn't sleep well the two nights I spent there. However, I think the hotel staff was helpful and the check-in was fast.

Holiday Inn is as always good value for money international hotel chain. I stayed here during the Spring Festival Holidays (***** New Year), so did not find any restaurants open nearby. The staff was overwhelmed during morning breakfast hours due to lots of guests. Nonetheless they were hardworking and put in extra efforts to serve all the guests, well beyond the breakfast time. Appreciate their service attitude. A bad experience would be with the washing machine which wouldn't work without coins, which is quite weird as usually the self-service laundry is free or could be operated by QR code payments. I had already put the detergent on the clothes making them wet, only to be told that I had to wait until the next day morning as the front desk did not have coins, I had checkout in the morning.