Ximi Boutique Hotel (Harbin West Railway Station Wanda Plaza) Reviews

Response from Property: Thanks for your reply our location is near the train station if you want to go somewhere maybe it’s a little far but if you want to go somewhere by train it’s very convenient

Response from Property: First: (The sound comes from outside the hotel, not from inside the hotel. The sound is there, but it does not affect sleep. You insist that I stand in the room and listen carefully. I do not deny that what you said is the truth.) Second: (In your Under the guidance of the hotel, the hotel actively cooperated to complete all the equipment it could do and the problem was still not solved after shutting down) Third: (Changing rooms, because the room is full, we can only give you a full check-out, and we did not get your refund. Agreed.) Fourth: (Hasi is a prosperous business district. There are hundreds of hotels within 200 meters of Xiaoxi, so you won’t have to sleep on the street.) Fifth: (I’m sorry for not understanding your intention of asking for compensation or breakfast. ) Sixth: (Actually, there are many solutions for you. The hotel struggled for an hour and still failed to satisfy you. You refunded the money in full and checked out but refused to do it. You chose the most extreme method and came to the Internet to curse people. After giving A negative review of 1 point. You think you are standing at the highest point of truth, right? Words can indeed vent your emotions, but they cannot take away the darkness in your heart.) Xiaoxi wishes you more tolerance in life. There will be more light.

Response from Property: Hello, thank you for your comments and suggestions. Xiaoxi has reported the situation to the leadership. If it can be changed, it will be rectified immediately. If it takes a long time, it will be rectified gradually. Thank you.

Response from Property: Hello, during the peak tourist season, it does take some time to go up and downstairs. In addition, it rains frequently recently. If the floor drain is not blocked, the smell will return. This problem has been reported to the maintenance technician to see if they can come up with other solutions. Solving this problem, thanks for your valuable suggestions, thank you.

Response from Property: Thank you for your review and support. Xiaoxi is extremely sorry that the water temperature issue did not satisfy you.

Response from Property: Hello, the hotel communicated with the property management that they would come to replace the tiles on the floor at noon. Unexpectedly, the construction crew came so early. The leader has already negotiated this matter with the property management. The hotel deeply apologizes for causing you a bad experience.

Response from Property: Dear guest, Hello, this is the first time since Xiaoxi opened that we are expecting a bad review. First of all, we admit our mistake. The hotel room lady mistakenly entered your room without inserting the card. We are the party at fault and have sincerely apologized to you many times. The housekeeper knocked on the door before entering, but you didn't answer in the room. This is what you told me personally. The hotel leader came forward to apologize to you for an hour, and stood at your door for an hour to apologize. Humiliate you, your boyfriend, you keep saying that it is not enough for a meal, it is not short of 200 yuan. We also envy you for your relatively strong assets. You are starting to think that your house sister is older and you can’t bear to fine her. I I still think you are a really nice person, but your boyfriend's next performance really amazed Xiaoxi. I will pay you three times. Or you can stay for free for one day. If you don't agree, I will complain to Ctrip to remove the hotel from the store. Tell the front desk that I will not pay three times. Let me ask the media to expose our mistake. I sincerely ask you, isn't it enough to have two leaders standing in front of you for an hour to apologize for our mistake and to give you one night's free room? Is your psychology so fragile that when a 50-year-old housewife mistakenly enters your room, your psychology is completely filled with shadows?

Response from Property: Thank you for your review. I am very sorry that I could not satisfy you. I hope you can find your favorite hotel next time.

Response from Property: Hello, thank you for your review. Xiaoxi is very concerned about your review and will report it to the housekeeping department and relevant leaders. The leaders will make rectifications and require the housekeeping department to conduct a comprehensive cleanup. We hope you can provide the room number so that we can specifically target the person responsible. Provide criticism and guidance, thank you for your review!

Response from Property: Hello, the hotel has reported the problem you reported, and will focus on maintaining infrastructure such as furniture and sofas in the near future. Thank you for your suggestions.

Response from Property: Hello, the ventilation effect of the room is not satisfactory to you. Xiaoxi is deeply sorry and understands your unhappiness. Please consider Xiaoxi's good service next time and give a fair evaluation of the service items.

Response from Property: Hello, the smell of smoke may be due to the room attendant not doing a good job in ventilation. This matter has been reported to the room manager. They will pay attention to it in the future. Ximi is deeply sorry for causing you a bad experience.