Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)

Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street) Reviews

Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)

No. 1 Tiandi Street, Harbin, ChinaView Hotel Details
Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)
Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street)
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Kyriad Marvelous Hotel (Harbin Railway Station Zhongyang Street) Guest Reviews

4.3/5
237 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(237)
Positive reviews(214)
Reviews with photos/video(44)
Awesome rooms(62)
Friendly front desk staff(31)
Convenient location(31)
Classy environment(18)
Great value for money(12)
Average sound insulation(11)
Convenient public transportation(5)
Close to train station(4)
Negative reviews(23)
Guest User
Boutique Queen Room
Stayed in Jan 2024
Solo travelers
1 review
2.5/5
Posted on Jan 15, 2024
I booked the hotel based on the reviews and I was shocked and disappointed when I got there. The front desk staff were nothing like what I read. They were not helpful and appeared impatient when I asked them for information. Maybe because I am yellow skin. The room was small but that’s ok. The shower area and toilet were very small. When you open the toilet door, it almost touches the edge of the toilet bowl. Although the furniture was old and carpet was dirty-looking, nothing shocked me more than seeing a used mask on the floor! Water pressure wasn’t great. In fact the temperature was inconsistent. I would say this is a 2.5 star hotel. For the price, it’s better to go for a hotel that’s right in the middle of Zhongyang Street. There’s nothing next to the hotel.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Elileen CC
Guestroom(2 Beds)
Stayed in Jan 2023
Family
3 review
4.5/5
Great
Posted on Jan 25, 2023
This hotel is very warm in sub-zero winter, excellent for people coming from subtropical areas. Location is very close to Zhongyang Central Street and the St. Sophia's Cathedral. Fast food restos are also nearby. Taxis know the area well. The streets around the area are great for walking-- they are architectural marvels. The hotel has a shop below that is always open. The hotel manager invited us to some dumplings in the eve of New Year.
6/8
Response from Property: Hello! I am your online personal butler, Xiao Kai. Thank you for your comments during your busy schedule. We advocate the purpose of "customer satisfaction is the only standard to test our service", and wholeheartedly provide the best service for every friend. Your opinion is our driving force for continuous progress. Xiao Kai will continue to work hard to do better. You are welcome to go home frequently to check the supervision work, and the handsome men and women at the front desk are also very welcome to you! Wish you a happy life! good health! Happy New Year!
Anzelle
Boutique Queen Room
Stayed in Jan 2023
Friends
6 review
5.0/5
Outstanding
Posted on Jan 25, 2023
Close to the railway station and most of the attractions. Clean and the service was good.
Response from Property: Hello! I am your online personal butler, Xiao Kai. Thank you for your comments during your busy schedule. We advocate the purpose of "customer satisfaction is the only standard to test our service", and wholeheartedly provide the best service for every friend. Your opinion is our driving force for continuous progress. Xiao Kai will continue to work hard to do better. You are welcome to go home frequently to check the supervision work, and the handsome men and women at the front desk are also very welcome to you! Wish you a happy life! good health! Happy New Year!
Leoni
Guestroom (Double Bed)
Stayed in Dec 2022
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 8, 2023
I really enjoyed staying at Kyriad Marvelous Hotel. Great service. Rooms are clean and very warm. It's a very good location from the metro and the Cathedral as well as the famous walking street.
Response from Property: Hello! I am your online personal butler, Xiao Kai. Thank you for your comments during your busy schedule. We advocate the purpose of "customer satisfaction is the only standard to test our service", and wholeheartedly provide the best service for every friend. Your opinion is our driving force for continuous progress. Xiao Kai will continue to work hard to do better. You are welcome to go home frequently to check the supervision work, and the handsome men and women at the front desk are also very welcome to you! Wish you a happy life! good health! Happy New Year!
YSPACK
Guestroom (Double Bed)
Stayed in Feb 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Feb 25, 2023
Not far from Siant sophia, can walk to visit. Room is clean but a little bit small area. Reception Chinese speaking only. Breakfast not enough if you go after 8:00AM. Total is ok!!
Response from Property: Hello! I am your online personal butler, Xiao Kai. Thank you for your comments during your busy schedule. We advocate the purpose of "customer satisfaction is the only standard to test our service", and wholeheartedly provide the best service for every friend. Your opinion is our driving force for continuous progress. Xiao Kai will continue to work hard to do better. You are welcome to go home frequently to check the supervision work, and the handsome men and women at the front desk are also very welcome to you! Wish you a happy life! good health!
Ye the Human
Smart Double Room
Stayed in Dec 2022
Couples
28 review
5.0/5
Outstanding
Posted on Jan 3, 2023
Great place to stay. Heating floor, clean room, nice carpet. Great location close to the tourist street
Response from Property: Hello, dear guests! Thank you for staying and commenting on us during your busy schedule. It is our consistent pursuit to serve every guest well. We look forward to your stay again and wish you a happy life!
Guest User
Guestroom(2 Beds)
Stayed in Jan 2024
Friends
6 review
4.0/5
Very Good
Posted on Feb 7, 2024
Simple but nice.
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation, little one. Kai will continue to work hard to be ready for you to come back at any time.
Guest User
Guestroom (Double Bed)
Stayed in Jun 2024
Solo travelers
28 review
4.0/5
Very Good
Posted on Jun 11, 2024
After getting off the airport bus, it's just over 200 meters to the hotel. I stayed for two nights and upgraded the room type. The hotel room is not big and the soundproofing is not good. You can hear everything the opposite room says. Then there is the bathroom. Although it is separated into dry and wet areas, the door of the shower in the room I stayed in can be opened on both sides, and the door on the other side is gone, so the area around the toilet will get wet. However, this hotel is very convenient to go everywhere. It takes more than 10 minutes to walk to Central Street and Hagia Sophia.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am really excited to see your simple comments. We will provide the most considerate and meticulous service to every guest and bring you a super value experience. Kyriad is a young and vibrant hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will continue to work hard and hope to make you more satisfied next time. Xiaokai wishes you a happy life and smooth work.
Guest User
Twin Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The environment is great, the room is very clean, I'm lucky to find such a cost-effective hotel in the old town
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Anonymous User
Twin Room
Stayed in Apr 2024
Family
95 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The location is good. You can walk to the Hagia Sophia directly. There is a parking lot behind it. The hotel building itself is also very beautiful. The location is really convenient. You can also walk to the Central Street
Original TextTranslated by Google
Response from Property: Hello! I was really excited to see the simple comments from the guests. We at the hotel will provide the most considerate and meticulous services to each guest and bring them a value-for-money experience. Kyriad is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will continue to work hard and hope to make you more satisfied next time. Xiaokai wishes you a happy life and smooth work.
Guest User
Boutique Queen Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 30, 2023
The heating in the room is sufficient, the service attitude is very good, and the service staff are also very enthusiastic. There are also small gifts at the front desk which are very nice
Original TextTranslated by Google
Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel environment and facilities is the motivation for all hotel staff to work. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Guest User
Boutique Queen Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The room is warm, the staff is friendly, and it's close to Central Street. It's very convenient to go anywhere. It's worth waiting to check in, the hygiene is very good.
Original TextTranslated by Google
Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel environment and facilities is the motivation for all hotel staff to work. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Guest User
Guestroom(2 Beds)
Stayed in Jun 2024
Friends
13 review
1.3/5
Posted on Jun 24, 2024
Because I had medicine to refrigerate, I specifically selected a hotel with a refrigerator. However, I found that there was no refrigerator when I checked in. The weather in Harbin was not hot, so I just kept the temperature constant by inserting the window. The room was filled with a musty smell and a faint unknown odor. There were few types of breakfast and it was not delicious.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your positive feedback on your stay. Regarding your request for refrigeration, our store does not have a refrigerator service. We are very sorry for the trouble caused to you due to the incorrect display on the platform. If you have any refrigeration needs, please contact the front desk at any time. We can assist you and surrounding shops to refrigerate your medicines. The mold problem in the room is caused by the frequent rains in Harbin recently. The hotel will definitely increase the frequency of room hygiene and ventilation. Breakfast is outsourced to the restaurant, not managed by the hotel. The hotel will help you feedback your breakfast problem to the restaurant department. Thank you again for your stay, we will actively correct it and look forward to your next visit
Esther
Boutique Queen Room
Stayed in Dec 2023
Friends
14 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The hotel is very close to the train station and not far from Sophia Church and Central Street. It's super cold in the Northeast, but the room is very warm. The front desk service is also very good, answering all our questions and telling us where to eat. Where to go and how to arrange reasonable routes, I felt the enthusiasm of the Northeast people.
Original TextTranslated by Google
Response from Property: Hello! I was really excited to see the simple comments from the guests. We at the hotel will provide the most considerate and meticulous services to each guest and bring them a value-for-money experience. Kyriad is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will continue to work hard and hope to make you more satisfied next time. Xiaokai wishes you a happy life and smooth work.
Anonymous User
Boutique Queen Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 19, 2023
The room is large in size and the service is friendly. The smart robot delivers food very well. The room is very clean. The front desk staff is enthusiastic and the manager is very friendly. I was given a thermal pad to keep me warm. Recommended
Original TextTranslated by Google
Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel environment and facilities is the motivation for all hotel staff to work. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!