Mercure Hotel(Harbin Songbei) Reviews

The staff is surprise nice and very helpful. It's a kids friendly hotel. I remembered on the Christmas Day, when we returned to the Hotel, the staff immediately gave us 3 bottles of warm water as it was snowing outside. The room is spotless clean and the breakfast is affluent. It is very near to the Sunac city, just 5 minutes walk. A good choice in Harbin.

We had the most amazing stay in the Deluxe suite in this hotel✨️ From check-in, the staff were welcoming and very efficient in getting us settled. And all our interactions with them were pleasant. Our room was clean, warm and very lit. ​There were complimentary fruits, fruit drinks and soda. We also had access to a coffee machine in our room. ​The bathroom was stocked with shampoo, conditioner, body wash and even lotion which smelled so good, much like vetiver. ​There was an air purifier and a humidifier to help with the dry air. The breakfast was really good and I appreciated being able to do 'take-away'. I also liked seeing that the take away option was widely available and much supported by the hotel's preparation of boxes and bowls so that there wouldn't be food wastage or recycling. We were able to do our laundry (wash and somewhat dry) by ourselves. The location of the hotel was easily accessible by car and Sunac Land is 3 minutes away. We had a lovely stay and would definitely stay here again.😊

The hotel itself is nice and the staff were very friendly. We booked a family room which was a good size. Room was too hot (28⁰C) and unable to adjust the thermostat but opening the window in -29⁰C was too cold. The hotel isn't that close to the places we wanted to visit (Ice/Snow World, Sun Island etc - approx 15mins taxi away). Sunac Land is walkable but closed in winter. There is a good mall 500m away.

The check in went very quickly even if the receptionist didn't speak English, we used the translator. We chose 2 rooms with 2 single beds for larger bed dimension and we did well. Size :1m20 per bed compared to the king size bed room :1m50 / 1 bed only in the room. The room itself is very spacious. We appreciated the complimentary drinks and fruits upon arrival. The breakfast buffet was very nice too. Oriental and occidental choices, a yummy croissant ( hotel French touch)There is a huge shopping mall within 5 minutes walk away from the hotel where we enjoyed the indoor ski/skate. Thanks to the hotel receptionist for helping us to find a taxi on several occasions, we asked for extra pillows and our request were granted and Thanks also to allow us a late check out on the day of our departure as our flight departed late. We will definitely choose this hotel when we come back to Harbin. A. Wong

Great location close to the ice festival and room was at the standard you'd expect from a Mercure hotel. However, the room temperature was set at 29,5 degrees with no other option to cool down but to open the window, with -20 degrees outside. Difficult to sleep with such heat. Breakfast buffet was very local but of correct quality. Coffee would have been a nice addition.

Overall good experience. Close to Wanda ski slope (walking), ice world and sculpture park (didi). Clean and just right for a good night sleep after cold day outside. Car ride to zhongyang street takes 30 mins

First time in Harbin, as my girlfriend recommended this hotel since she often flies to Harbin for work and her company always stays here. The lady working at the hotel was an absolute delight, she did a great job. Really enjoyed my stay.

Very nice room and the breakfast was good.

Nice staff and stay

Very good, clean, hygienic, a hotel I like very much No soundproofing is a common problem, no way, acceptable. I stayed in the off-season, there were no noisy tourists, so the experience was quite good In addition, this time I checked in, the check-out time on Ctrip was 14:00, and at 12:00 noon, the cleaning lady knocked on the door and asked if she wanted to go in to clean, which was a little anxious

Every time I come to Harbin, I stay here. This already explains the problem. This time I tried the self-service free laundry and drying service. Quite convenient! !

The environment, service and food of the North American Hotel are all worth recommending. If you go to Harbin again, the North American Hotel is your first choice.

The lady at the front desk was very nice and gave me a small gift when I checked out. The environment is also the best I have ever stayed in. It is very clean. The drinks in the refrigerator are also free and slightly cold. It is very good.

I had a great time. The hotel upgraded me for free, so I stayed in a nice room! First of all, it was comfortable and clean overall. And the best part is that the check-out time is late....ㅎㅎ