Earl Hotel (Harbin Sophia Church Store Central Street) Reviews
Earl Hotel (Harbin Sophia Church Store Central Street)
No.11 Maimai Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Earl Hotel (Harbin Sophia Church Store Central Street) Guest Reviews
4.5/5
Good
1745 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All reviews(1745)
Positive reviews(1661)
Reviews with photos/video(499)
Delicious breakfast(182)
Friendly front desk staff(156)
Convenient parking(100)
Well designed(74)
Well decorated(71)
Excellent afternoon tea(34)
Close to train station(23)
Negative reviews(84)
Guest User
The Count Enjoyed His Own House
Stayed in Nov 2024
Family
4 review
Posted on Dec 31, 2024
The hotel is clean and tidy. The staff is friendly even though they know limited English. I didn’t take the breakfast. There is warm drink serve in hotel lobby for guest . The heater is functioning well. There is a bidet at toilet which i like.
Response from Property: Dear Guests hello!Thank you very much for your positive feedback on our hotel. We are glad to know that you found the hotel clean and tidy, and that the staff were friendly despite their limited English skills. We appreciate your understanding and acknowledgment of their efforts.We are also pleased to hear that you enjoyed the warm drinks served in the hotel lobby, the well-functioning heater, and the bidet in the toilet. These are all details that we strive to provide to ensure our guests have a comfortable stay.Since you didn't take breakfast, we would like to inform you that we are constantly working on improving our breakfast offerings. We hope to provide a more diverse and satisfying breakfast selection in the future.Please let us know if there are any other areas where we can improve your experience. Your feedback is invaluable to us, and we will do our best to address any concerns you may have. Thank you again for your support and trust!
Guest User
The Count's Comfortable Family Room
Stayed in Nov 2024
Travel with friends
2 review
Outstanding
Posted on Dec 21, 2024
Excellent location and service here! Breakfast provided has a wide selection and staff are very nice and friendly. Small gift when leaving was very cute!
Response from Property: 尊敬的賓客，您好！謝謝您給我們的建議，對我們的認可和表揚，我們一定努力做的更好，做服務就是做細節，我們努力想給每一位入住酒店的貴賓有温度的服務，讓您在伯爵酒店感覺舒心，暖心，必須要用我們的服務為這個城市增光添彩，期待您的再一次到來！祝您生活幸福、健康平安！
Guest User
Earl Premium King Room
Stayed in Oct 2024
Travel with friends
2 review
Outstanding
Posted on Dec 9, 2024
Easy to access good restaurants and shangzhidajie metro . Loved the breakfast, comfort beds and bathrobe. Easy to board car and bus here.
Response from Property: 感謝親的5星和點評分享，酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務，把每一位客人當成好朋友一樣對待，旅行的路上一路勞累風塵僕僕，而酒店就是親在哈爾濱温暖的港灣，卸下行囊，放下疲憊，迎接親的的是熱情明朗的微笑，真誠和用心的服務，美味可口的水果，舒適的客房，營養豐盛的早餐，用真誠和真心打動親，讓彼此的距離拉的更近一些，每個城市都有難捨的景色，每個酒店都會由他們特別而又温馨！期待下次與親的邂逅喲
Guest User
Earl Premium Twin Room
Stayed in Nov 2024
Travel with friends
6 review
Outstanding
Posted on Dec 23, 2024
Around the hotel have a morning market , if you have time can walk around
Response from Property: 感謝親的5星和點評分享，酒店一直致力於打造“友善、可靠、關懷、周全”的貼心服務，把每一位客人當成好朋友一樣對待，旅行的路上一路勞累風塵僕僕，而酒店就是親在哈爾濱温暖的港灣，卸下行囊，放下疲憊，迎接親的的是熱情明朗的微笑，真誠和用心的服務，美味可口的水果，舒適的客房，營養豐盛的早餐，用真誠和真心打動親，讓彼此的距離拉的更近一些，每個城市都有難捨的景色，每個酒店都會由他們特別而又温馨！期待下次與親的邂逅喲
lingxbelle
Earl Premium King Room
Stayed in Nov 2023
Family
4 review
Posted on Dec 30, 2023
The room is very dirty, and it’s not clean properly. The toilet smells really bad. We asked for room service, the cleaner put a bag of water in plastic bag to cover the smell but it doesn’t work. Location was ok, staff was ok too. Breakfast is not great.Definitely need to improve the cleanliness by a lot.
Response from Property: Dear guest, we deeply apologize for anyinconvenience caused to you. We havenotified the relevant departent personnelto punish and provide corrective trainingfor the issues you have reported. To ensurethe quality of our service, we actively striveto improve and sincerely hope that youhave a pleasant journey!
Chee Heng
Count Special Twin Room
Stayed in Aug 2024
Travel with friends
7 review
Outstanding
Posted on Oct 20, 2024
Very good will back again
Response from Property: Dear guest: Thank you for choosing the Earl Hotel. Your satisfaction is our biggest motivation to move forward. We will strive to make our services more detailed and thoughtful. In order to provide you with the most comfortable living environment, we will make unremitting efforts. At the same time, we also welcome you to give us more and better suggestions so that we can do better. Thank you again for your support of Earl Hotel and look forward to seeing you again!
KONG YUET LAN
Earl's Choice Triple Room
Stayed in Nov 2024
Travel with friends
1 review
Posted on Dec 10, 2024
The hotel lobby is beautiful, the waiter's attitude is quite good, breakfast is more food, eat inclusive, afternoon tea can not eat due to time can not eat, stayed 5 days, only the third day to change the sheets, to prompt to change, not every day to change, Shower gel to prompt first, cleaning sister did not do, and room There is no hook, it is inconvenient to put things, the bathroom door is not hidden, you need to find a waiter to fix it, the dryer in the laundry room is not enough, only - unit, dry for 1 hour does not dry, take the floor walk 8 minutes to Shangzhi The main street station is convenient, and it is close to Central Street. I won’t stay there again next time.
Original TextTranslated by Google
Response from Property: Dear guest: I'm very sorry to make you have a bad feeling. We are very sad to see your comments. In response to your reaction, we stayed for 5 days and only changed the sheets on the third day. Please remind us to change them first, not every day. Replacement, shower gel should be provided first, the cleaning sister did not do it, and there are no hooks in the room, it is inconvenient to put things in, the bathroom door is not hidden, need to find a waiter to fix it, the dryer in the laundry room is not enough, only - part of the problem we will be highly concerned about We will take it seriously and report it to the management as soon as possible and formulate a solution. We hope you will give us a chance to make corrections and see our efforts. We also hope you will visit the hotel again and wish you a happy life!
Guest User
Earl Premium Twin Room
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Dec 4, 2024
The room is clean and the front desk service is good. There is free parking. The foreign exchange office is a very Russian-style building. It is opposite the Daoli Market. There are many places to eat around. It is also very close to the high-speed rail station and can be reached on foot.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好！感謝您對我們酒店如此全面和細緻的評價！很高興聽到您對我們的房間、前台服務、免費停車、建築、位置和周邊設施都表示滿意。伯爵酒店俄式的裝修風格，獨特的外觀，是您旅途路上必不可少的網紅打卡地，也會是您回憶裏最温馨最獨特的那個！您的滿意是我們最大的追求和動力，也是我們不斷提升服務質量的目標。非常榮幸能夠為您提供舒適的住宿體驗，期待未來再次為您服務！
Guest User
Count Special Twin Room
Stayed in Oct 2024
Family
14 review
Amazing
Posted on Nov 24, 2024
Facilities: I don't know why, the fixed end of the hidden wall-mounted clothesline in the bathroom is installed upside down, causing the rope to fall off at any time, and even hit people when it rebounds. I hope the hotel will pay attention to it.
Sanitation: Very clean
Environment: Quiet in a busy area, with convenient transportation to the train station and subway nearby
Service: The staff is very enthusiastic
Lobby bar self-service afternoon tea: The content is relatively rich
The above evaluation is only for accommodation at this price. If the price is higher than this, the service will naturally be higher than the evaluation content, otherwise it is not as good as the configuration of this hotel
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your detailed review of our hotel! First of all, regarding the issue you mentioned about the clothesline in the bathroom, we are very sorry for the inconvenience and trouble it has caused you. We will check and fix this issue immediately to ensure that something like this doesn't happen again. Your feedback is very important to us and we will pay attention to and improve every detail to enhance your stay experience. At the same time, we are also happy to hear that you think our sanitation is very clean, the environment is quiet in the bustle, the surrounding transportation is convenient, and the service staff are enthusiastic. The buffet afternoon tea in the lobby bar is also rich in content, allowing you to enjoy more comfort and pleasure during your stay. Looking forward to your visit again! I wish you a happy, healthy and safe life!
Lushanwu
Count Special Twin Room
Stayed in Oct 2024
Couples
3 review
Outstanding
Posted on Nov 13, 2024
The environment of Earl Hotel is very good. It is very close to Sophia Cathedral and Central Avenue Pedestrian Street. If you go straight on Central Avenue, you will reach the Flood Control Memorial Tower. You can visit these three places in an afternoon. You can also get close to seagulls by the river. Back to the hotel, there are many hot snacks near the hotel, which are not far to walk. If you drive to Harbin to play, Earl Hotel also has a large parking lot, which is quite convenient. The environment in the store is also good, the breakfast is also rich, and the freshly ground coffee is quite good. The important thing is that the price of booking a hotel on Ctrip is still very low.
Original TextTranslated by Google
6/8
Response from Property: Thank you for your 5 stars and comments. The hotel has been committed to creating "friendly, reliable, caring, and thoughtful" intimate services, treating every guest as a good friend. You are tired and exhausted on the road, and the hotel is your warm harbor in Harbin. Unload your luggage and put down your fatigue. You will be greeted by warm and bright smiles, sincere and attentive service, delicious fruits, comfortable rooms, and nutritious breakfasts. You will be touched by sincerity and heart, and the distance between us will be closer. Every city has unforgettable scenery, and every hotel will be special and warm! Looking forward to meeting you next time.
lizisaku
Count Special Twin Room
Stayed in Oct 2024
Business travelers
2 review
Outstanding
Posted on Nov 2, 2024
I have stayed in many hotels across the country, and the overall service attitude of Harbin Earl Hotel is great! Let customers feel the hotel management's attentiveness. For the supplies, considering the family with children, they warmly prepared children's toothbrushes and children's slippers for the children, and felt the feeling of home! The breakfast is also very rich, a combination of Western + Chinese food, and there is freshly ground coffee, which tastes very good! The hotel is clean and hygienic, with almost no noise, reaching the service of a five-star hotel!
Original TextTranslated by Google
Response from Property: Thank you for your 5 stars and comments. The hotel has been committed to creating "friendly, reliable, caring, and thoughtful" intimate services, treating every guest as a good friend. You are tired and exhausted on the road, and the hotel is your warm harbor in Harbin. Unload your luggage and put down your fatigue. You will be greeted by warm and bright smiles, sincere and attentive service, delicious fruits, comfortable rooms, and nutritious breakfasts. You will be touched by sincerity and heart, and the distance between us will be closer. Every city has unforgettable scenery, and every hotel will be special and warm! Looking forward to meeting you next time.
Guest User
Count Special Twin Room
Stayed in Sep 2024
Travel with friends
6 review
Outstanding
Posted on Nov 1, 2024
Facilities: The room facilities are very complete, and there is also a gym inside the hotel. The most worth mentioning is the hotel's afternoon tea, which has many varieties and is worth tasting.
Environment: The hotel looks very luxurious and has the characteristics of Harbin. The hotel is very close to the Sophia Church, a popular check-in spot, about 700 meters away on foot. It is very photogenic at night.
Service: The service staff is very enthusiastic. No matter what problems they encounter, they will help solve them very patiently. I feel the warmth of the Northeast people.
The hotel's breakfast is worth tasting. There are many categories, the taste is good, and the price is not expensive. The most important thing is that it is freshly made, very fresh, and very healthy. It is definitely not a thunder. Recommended
Original TextTranslated by Google
Response from Property: Hello, dear guest, I saw your 5-point praise in the blink of an eye. I am so happy about the Earl Hotel. As the saying goes, it is better to meet than to be famous. Hearing is always just hearing. Only after you experience it in person can you feel the good service. is real. The hotel's excellent location is within walking distance of Sophia Church. The Central Street under the sunset is picturesque. You can walk on the famous bridge and enjoy the boundless river view. All the beautiful scenery is unobstructed. We look forward to your stay at the Earl Hotel again. Let us Let’s leave wonderful memories together in the city of Erbin.
Guest User
Count Special Twin Room
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Nov 4, 2024
I booked a special twin room, and the hotel staff upgraded it for free. There was yogurt and refreshments in the room. The soundproofing was also very good. I slept until noon when I opened my eyes [covering my face]. The front desk also gave me a small gift when I checked out. It was really great. Give it a good review [grin]
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your recognition and praise! We are very happy to provide you with a satisfactory accommodation experience. We are very happy to see that you are very satisfied with our special twin room, free upgrade, yogurt and refreshments in the room, sound insulation, and small gifts from the front desk. These are the results of our efforts to improve service quality and your affirmation of our work. Thank you again for your support and praise, and look forward to your next visit!
Guest User
Count Special Twin Room
Stayed in Sep 2024
Business travelers
3 review
Outstanding
Posted on Nov 2, 2024
I rarely write reviews, but Earl Hotel is really worth it. From the moment I got off the bus, a security guard helped me with my luggage and served me hot chrysanthemum tea at the front desk. The staff enthusiastically introduced the hotel's supporting facilities. I was surprised that there was also a laundry room and a gym. The room was also cleaned very cleanly. The breakfast was delicious. I will stay at Earl Hotel when I come to Harbin next time.
Original TextTranslated by Google
Response from Property: Only your eyes can fill the gap, only your clarity can repel nothingness, only the warm sunshine can block the shadow. If the heart is full of sunshine, then we can all face the darkness. The inner strength is the real strength. The hotel is equipped with butler-style service. Our service to you is not started the moment you step into the hotel door but the moment you get off the car. The hotel is equipped with a concierge to carry your luggage. The hotel facilities are complete. There is a laundry room and a gym on the first floor, as well as a rich and diverse Chinese buffet breakfast. There are staff on duty at the front desk 24 hours a day. If you have any needs and help, please call the front desk and we will always be online to serve you. Thank you again for your praise! Love is magical, and your friendship makes us better~
Guest User
Count Special Twin Room
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Oct 31, 2024
After comparing many hotels, I finally chose Earl. The lobby is very beautiful. The staff is very good. They are also very enthusiastic to introduce the delicious food and fun places around. The bed in the room is also very comfortable. There is also a gym. The overall experience is very good👍.
Original TextTranslated by Google
Response from Property: Dear guest, I saw your 5-point praise in the blink of an eye. I am so happy to see the Earl Hotel. As the saying goes, it is better to meet than to hear. Hearing is always just hearing. Only after you experience it yourself can you feel that good service is real. The hotel is well-equipped. There is a laundry room and a gym on the first floor, and a rich and diverse Chinese buffet breakfast. The bedding is made of high-grade pure cotton, which is comfortable and breathable, and helps sleep. It is to bring you clean and comfortable enjoyment and a different stay experience. The hotel has a superior geographical location and is within walking distance of the Sophia Church. The Central Avenue under the sunset is picturesque. You can stroll on the Internet celebrity bridge and enjoy the boundless river view. All the beautiful scenery is in sight. I look forward to your stay at the Earl Hotel again. Let us leave good memories in the city of Erbin together.