Jinjiang Inn (Harbin Xidazhi Street Hexinglu Road Metro Station ) Reviews
Jinjiang Inn (Harbin Xidazhi Street Hexinglu Road Metro Station )
No.436 Xidazhi Street, Nan'gang District, Harbin, Heilongjiang, 150080, ChinaView Hotel Details
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Jinjiang Inn (Harbin Xidazhi Street Hexinglu Road Metro Station ) Guest Reviews
4/5
950 review
Verified reviewsLocation4.0
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(950)
Positive reviews(856)
Reviews with photos/video(70)
Easy to get around(108)
Classy environment(67)
Close to metro(59)
Great value for money(35)
Friendly front desk staff(26)
Strange smell in room(16)
Convenient for shopping(15)
Stayed multiple times(4)
Negative reviews(94)
Fandy
Business suite
Stayed in Dec 2023
Family
3 review
Posted on Jan 6, 2024
cleanliness is ok but hotel staff rude we ask to book car because we want go to airport in the morning she said book ourselves in outside in the coldest weather so bad attitude!!
Response from Property: Dear guest, thank you for your recognition of the hotel's hygiene. The store does not have a car hailing service and you need to use the app to call your own car. Due to language issues, communication may not be smooth and you may have misunderstood. We apologize for any inconvenience caused!
monira fayaz
Business Room C (Without window)
Stayed in May 2023
Couples
11 review
Outstanding
Posted on Jun 13, 2023
Very nice
Response from Property: Dear guests: Hello! As you tap these words. We seem to appreciate your satisfaction with your stay, and we will share your positive comments with our work partners. Thank you for your recognition of your work in the hotel! Looking forward to your next stay!
Werner 69
Business Room C (Without window)
Stayed in Aug 2022
Travel with friends
7 review
Outstanding
Posted on Aug 12, 2022
Good service 👍
Response from Property: Thank you dear for your 5-point review of Xiaojin. Your recognition is the goal and motivation for Xiaojin to move forward. Xiaojin treats every guest as the closest family member and hopes to make you feel like going home every time you stay. , our care, consideration and care warm the heart of every guest. I hope to meet you again, Xiaojin is waiting for your visit again!
Anonymous User
Double Occupancy Room A (No Window)
Stayed in Mar 2024
Business travelers
12 review
Posted on Mar 31, 2024
It's not real. You can see for yourself. There are two dishes, one is Chinese cabbage and the other is pickled cabbage. The buns are stuffed with pickled cabbage! There is only the worst. The hall waiter 123 wooden man can be the first, expressionless and mechanical service!
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6/11
Response from Property: Dear guest: I think your review is not objective and true. You clocked in at 9:33, and from the picture, the waiter has already collected the food. Let me explain to you that the breakfast in the store is a buffet from 6:45 to 9:30. No more dishes will be added after 9:00. The breakfast items are different every day, and the breakfast room is free. If you don't like it, you can ask the restaurant staff to cook you a bowl of noodles or drink some porridge, eat an egg, pickles, and some soy milk. The restaurant waiters all go to work at around 4 to 5 in the morning. Please understand. If you feel dissatisfied, you can communicate with the waiter.
Anonymous User
Standard Room A
Stayed in Aug 2024
Travel with friends
10 review
Posted on Aug 25, 2024
The service attitude is very good, but it's a bit old, the facilities are old and the TV can't be watched
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Guest User
Standard Room A
Stayed in Aug 2024
Family
7 review
Posted on Aug 24, 2024
The room was too small. I booked it yesterday for more than 250. Today, the front desk told me that it was 359. After I checked out, I looked up 310 on Ctrip. I don’t know how I got the extra 49 and there is no parking place. I can still stay in a spring in a provincial capital. Forget about the hotel bed. It's like a hotel thief dares to ask for 310. It's the first hotel in the provincial capital to be so shabby.
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Guest User
Business Room C (Without window)
Stayed in Feb 2024
Solo travelers
27 review
Posted on Feb 21, 2024
What can I say? It was beyond my expectation. There was a smell as soon as I entered the lobby, and the room also had a smell. The facilities were old, there was hair and dirt in the sink, and the chairs were even more terrible. It was a bit late when I found it (ᗒ‸ᗕ)😅 Because it was raining and snowing, I took an overnight train and was too lazy to change!
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Response from Property: Hello, I'm really sorry that you are not satisfied with your stay. You can contact our front desk to change your room. We will improve the hygiene.
Guest User
Business Room C (Without window)
Stayed in Jul 2024
Solo travelers
5 review
Posted on Jul 9, 2024
1. The sound insulation is not good, very bad. You can hear the sound of the aunt cleaning outside for a long time while sleeping. Even if there is wind and grass in the corridor, you can clearly hear it.
2. The lighting in the room is dim, even darker than just turning on the night light at home.
3. The equipment is old. I stayed in two rooms. The hair dryer was from the 1990s and was old and yellow.
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Guest User
Standard Room A
Stayed in Dec 2023
Business travelers
27 review
Posted on Dec 27, 2023
The experience was extremely bad, the toilet smelled bad, the toilet door was not closed and the whole room smelled like that. Why should such a room be sold for more than 300? Like a room that costs tens of dollars. The room is small. Is there hair on the bed that has been cleaned up? Have the sheets been changed? Has it been disinfected? The ground is also very dirty. It is recommended that you don't stay there. It will cause psychological problems.
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Response from Property: Dear guest, the store assures you that if you are not satisfied with your stay in the store, you can check out for free. The store is an old-name express hotel. Since there are many rooms, the price is relatively favorable in the surrounding area. The bedding is all for one customer. The change is carried out strictly in accordance with the standards. We are very sorry about the hair and will correct it because the ladies in the guest rooms all have long hair. After seeing your comment, we equipped the ladies in the guest rooms with headgear to try to avoid this problem. The bathroom smells bad. We have anti-odor floor drains and cleaning solutions for this problem. Please contact us and we can solve it for you immediately. On behalf of all the store staff, we apologize to you for your stay this time and wish you a happy life!
Guest User
Double Occupancy Room A (No Window)
Stayed in Jun 2024
Other
1 review
Posted on Jun 23, 2024
The wireless network didn't work, it was intermittent and even when I called the front desk, the attitude of the person who came to fix the wireless network was also not nice. I came in and looked at it, but it worked. I said thank you and turned around and left without saying a word. Later, the wireless network didn't work. I don't even dare to call anymore
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Response from Property: I'm very sorry. Our home network is a mobile Gigabit optical fiber. Since the wifi name and password in each room are the same, the mobile phone may be connected to other rooms. You can just disconnect and reconnect. We will definitely strengthen the store staff. Training to make you feel at home, we apologize again!
Guest User
Double Occupancy Room A (No Window)
Stayed in Dec 2023
Business travelers
2 review
Outstanding
Posted on Dec 16, 2023
The location is great. It is only 100 meters away from Building 3, Hexing Road, Metro Station Line 1, which is very convenient.
The sanitary conditions of the hotel are in line with expectations of a general fast hotel. 0The heating is very sufficient, really very sufficient. .
Like for free mineral water.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Room A
Stayed in Jun 2024
Family
2 review
Posted on Jun 11, 2024
There are only disposable slippers. After taking a shower, the slippers are wet. The shower gel bottle is also empty. There is no mosquito coil in the room. The bites are all on the bag. I asked for two more disposable toothbrushes. The front desk was not happy with this.
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Response from Property: Hello, guest, it’s Xiaojin’s fault that you are not satisfied. Our rooms are all one-time supplies. Such supplies allow guests to rest assured. If your slippers get wet in the shower, our service staff can give you a pair. We also have floor towels in our room. There is a two-in-one bottle in the bathroom that contains shampoo and shower gel. I'm sorry. We don't have a mosquito repellent in the room yet. You can ask the front desk for it. We will strengthen the front desk training. If you are not satisfied, it is Xiaojin's fault. We look forward to seeing you next time. visit
Zorr
Standard Room A
Stayed in Nov 2023
Family
4 review
Outstanding
Posted on Jan 17, 2024
The room is regular and the space is OK. The bathroom equipment is a bit old and there is no light in the bathroom, which is not very convenient. Everything else is OK. There is a discount when booking, more than 100 yuan, which is quite cost-effective.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Standard Room A
Stayed in Apr 2024
Solo travelers
8 review
Posted on Apr 6, 2024
To be honest, this hotel has no service at all. The staff who handle any business are all cold and indifferent. They don't know how to adjust the TV in the room and ask for help from the staff. The front desk and the floor staff even quarreled on the intercom because of this matter. It feels very contradictory. Everyone is working with emotions. In the end, they blamed me, the guest. If you don't want to provide services, you don't have to provide them... It is said that the bureaucracy in Northeast China is quite strong. You are in the tertiary industry and you still play this bureaucracy. I am really speechless 😓. Finally, I hope your business will prosper.
Original TextTranslated by Google
Response from Property: Dear guest, there is a saying among the common people that "the tongue will never touch the teeth". I am sorry that you have made a fool of yourself by the quarrel between the front desk and room staff. We attach great importance to your dissatisfaction with the store service and will strengthen training in all aspects. We are all ordinary people and there is no bureaucracy. I don't know where you are from. Harbin is the eldest son of the Republic. As an old industrial base, it has shouldered important tasks for the national economic construction at the beginning of the founding of New China and the reform and opening up. I hope you will not be prejudiced against regions. I wish you all the best and a happy life!
Guest User
Standard Room A
Stayed in Oct 2023
Family
4 review
Posted on Oct 7, 2023
People from Shenyang don’t necessarily come to Harbin to travel, but they encountered this kind of thing when they came.
For more than 360 days, I booked two standard rooms. If there were no Ctrip activities, I would not have booked. I originally booked two days.
On the first day of my stay, I found that one room 412 could not connect to the Internet. I went to the front desk and wanted to change a room. The front desk said: The standard room is no longer available. Me: Help me adjust a double bed room. The front desk: Then you have to pay the difference yourself. Me: Isn’t the network problem your own problem? Why should we bear it? Front desk: Can't solve it. Me: Then I can only check out. I checked out one day after two days.
Then I complained to Ctrip. Ctrip solved it for me. This Jinjiang Inn store is really not as good as Hanting. I will not stay here again in the future. The room was very simple and there was nothing in the breakfast for RMB 18. Please consider this when making your choice.
Original TextTranslated by Google
Response from Property: Dear guests: I am the manager of the store and I am also from Shenyang. I would like to explain to you that as a national chain of economical hotels, the room facilities have unified national standards. Since the store has more rooms, the store price during the 10.1 period is also a price comparison within 5 kilometers. Affordable, the Hanting restaurant you mentioned should be 100 yuan more expensive than ours on the same day. The breakfast menu is 18 yuan: soy milk, two kinds of stir-fried vegetables, pickles, porridge, eggs, and fried items include bacon, chicken nuggets, leek boxes, fried dough sticks, and fried rice. Wait, if you book in advance on Ctrip for less than 10 yuan per person, it is very economical and affordable. Our store network is a 100-megabit optical fiber with independent routers in each room. Regarding the problem you said that the front desk cannot solve, I will investigate it because the store security went to test it. The network is indeed available. We would like to apologize to you again. Ctrip will only not cancel your order according to the order rules. We agreed to cancel it for you. Finally, we apologize again for your unpleasant check-in experience. Wish you the best. Enjoy your life!