Lavande Hotel (Haerbin Central Street, Youyi Road) Reviews
Lavande Hotel (Haerbin Central Street, Youyi Road)
At the intersection of Wai Shing Street and Gongbu Street, Harbin, ChinaView Hotel Details
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Lavande Hotel (Haerbin Central Street, Youyi Road) Guest Reviews
4.7/5
Outstanding
2561 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2561)
Positive reviews(2509)
Reviews with photos/video(213)
Friendly front desk staff(414)
Classy environment(231)
Awesome amenities(195)
Easy to get around(136)
Delicious breakfast(114)
Large rooms(81)
Would stay again(43)
Close to metro(43)
Negative reviews(52)
Duosixiansheng
Elegant Double Room
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 23, 2023
嘉怡,好评。I want that my love to you will turn into bright sunlight so that I can warm your heart.
Guest User
Elegant Twin Room
Stayed in Apr 2023
Friends
9 review
5.0/5
Outstanding
Posted on Jul 5, 2023
。zzzzz
Anonymous User
Elegant Twin Room
Stayed in Oct 2022
Business travelers
2 review
3.7/5
Posted on Oct 25, 2022
I have stayed in many Lavande hotels. The branch needs to strengthen service awareness and improve service professionalism. Don't call back-to-back customers during their lunch break the next day to ask when they are checking out. There was no initiative to provide water for the continuation of the stay. Call to ask for the supply and ask the customer, no one brings us water? In case of special circumstances, it is said that the system stipulates the company's regulations, and there is no way to deal with it. Don't think about it from the customer's point of view. This makes people uncomfortable. I hope to strengthen, and I also hope that everyone can be happy in their work, so that they will be happy too.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your great love for Xiaoli. For the shortcomings, we must guard against arrogance and impetuosity, and we will try our best to improve. I believe we will get better and better. Next time you come, Xiaoli is still full of enthusiasm and welcomes you~
Guest User
Elegant Double Room
Stayed in Jul 2021
Other
7 review
3.0/5
Posted on Jul 28, 2021
Lavande Hotel makes people feel very wonderful. Some aspects such as environmental sanitation are quite advantageous. Of course, there are still some problems that can be solved. For example, if you stay in your hotel twice in total, the power will be cut off twice. One of them is when shampooing, hair dryer It’s useless, I can only take advantage of the hot summer and the pleasant morning breeze to part my hair; and there are few parking spaces. On July 26th, I came back to park at night, and my mobile phone called 3 times to move the car in one night. Fortunately, Sajia has a gentle temper. Wanggui store can make some improvements, so as to leave a good impression and comfortable memories for the guests. Hope to know!
Original TextTranslated by Google
Response from Property: After reading your feedback, Xiaoli feels very sorry in her heart. The last two power outages were sudden incidents. The nearby repair circuit caused a power outage in the area near the hotel. I am very sorry for the inconvenience caused to you. We will send the latest The good things are all used in your experience, warm, real but not flashy, we will work hard to improve, your feelings and satisfaction are our greatest affirmation! Looking forward to your next visit!