Shangri-La Songbei, Harbin Reviews
Shangri-La Songbei, Harbin
No. 1 Songbei Avenue, Harbin, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Shangri-La Songbei, Harbin Guest Reviews
4.6/5
Very Good
2208 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All Reviews(2208)
Positive reviews(2155)
Reviews with photos/video(361)
Friendly front desk staff(123)
Delicious breakfast(95)
Perfect for kids(41)
Great swimming pool(38)
Fantastic river view(26)
Luxurious(16)
Has an infinity pool(12)
Offers pick-up/drop-offs(11)
Negative reviews(53)
Guest User
Deluxe Double Room
Stayed in Dec 2023
Friends
2 review
Outstanding
Posted on Dec 20, 2023
The room was large, clean and with a great view. On top of that the best thing is the service was exceptional! From the check in staff, cleaning staff, room service staff, concierge, the customer experience ladies etc etc we cannot thank you enough for the wonderful
care provided. We manage to get the names of some the staff that helped us. 徐羽彤，马红红，佳琪，周奕涵，秦奇，姜辉
We will definately return again! thank you all
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
4 review
Outstanding
Posted on Dec 26, 2023
No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support.
High floor with nice view! Money well spent. 😅
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Christin
Guestroom - River-View (2 beds)
Stayed in Jan 2024
Family
3 review
Outstanding
Posted on Feb 1, 2024
The staff are Friendly ❤️ hotel was amazing.. breakfast was great. Everything was perfect. Will stay again next time
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Guest User
Horizon Deluxe King Room
Stayed in Feb 2024
Business travelers
3 review
Great
Posted on Feb 28, 2024
Really a nice and new Hotel a bit out of the main city and hassle.
Response from Property: Dear guest, thank you for staying at Shangri-La Songbei,Harbin! It is an honor for the hotel to leave a good impression on your stay. We sincerely appreciate your affirmation and praise of the hotel's service. The hotel has a total of 344 elegantly designed guest rooms and 33 serviced executive apartments located on the north bank of the Songhua River, with a superior geographical location overlooking the city skyline and the beautiful scenery of the Songhua River. The hotel has convenient transportation and is only a five minute drive from the internationally renowned Harbin Ice and Snow World. It is adjacent to several local scenic spots such as Sun Island Park, Northeast Tiger Forest Park, and Harbin Grand Theater. The hotel is only a 40 minute drive from Harbin Taiping International Airport and takes 30 minutes to reach Harbin West Station. Sincerely looking forward to your visit to Shangri-La Songbei,Harbin again and enjoying the hospitality of Shangri-La.
BritinChina
Guestroom - River-View (Double bed)
Stayed in Dec 2022
Couples
10 review
Great
Posted on Dec 31, 2022
Hotel is in excellent location for the Ice festival and river views are excellent.!The 2 days we stayed the hotel did not have a restaurant open or offer in room dinning so we were limited to ordering take away and eating out.
Worth staying if you want to visit the ice festival but then maybe better getting a more central location for other tourist attractions.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Guest User
Deluxe Double Room
Stayed in Jan 2023
Couples
1 review
Posted on Jan 27, 2023
Location little bit far from city, good shuttle bus, horizon club not worth to pay more, people friendly…. Harbin very nice town
Response from Property: Dear guest, thank you for choosing Shangri-La Songbei, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Guest User
Guestroom - River-View (Double bed)
Stayed in Jan 2023
Family
4 review
Outstanding
Posted on Jan 23, 2023
The hotel is beautiful and new. The room was clean and spacious wish a beautiful view on the river. We stayed in Shangri-La in January. There was a nice selection of western food for breakfast.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travelers
9 review
Amazing
Posted on Apr 10, 2023
Good hotel, but location is not convenient.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
Luc
Deluxe Double Room
Stayed in Jan 2023
Couples
3 review
Very Good
Posted on Mar 10, 2023
Good location from Snow festival only
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
RAILLARD CEDRIC
Guestroom - River-View (2 beds)
Stayed in Dec 2021
Family
17 review
Posted on Jan 2, 2022
Remember that this hotel is a 5 star hotel.
Positive :
Room with river view -＞ breathtaking view!
Negative point :
Relatively small and old room with no special amenities - no coffee maker, no sofa, very basic room.
Breakfast - 168 RMB for a cup of coffee and pastries - really overpriced.
Direction - Bad service for non-Chinese, When you ask management for information to do the Covid test, they try to help you but in the end no positive response and no follow-up even if a private laboratory is very close and known.
Really better hotels at Harbin with better price.
Very disappointed.
Response from Property: Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,
Johanette
Deluxe Double Room
Stayed in Feb 2021
Friends
24 review
Very Good
Posted on Jul 12, 2021
Great experience to go to Harbin in winter. The hotel is on the other side of the bridge so a bit of a travel to get to town. Luckily they have the shuttle bus. The ice bar and restaurant was closed due to the pandemic which was really sad. Rooms are nice, and it was nice to take a bath in the evening. All over the hotel rooms are very hot and you cannot adjust the temperature.
Response from Property: Dear guests, thank you for coming Shangri-La Songbei , Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Guest User
Deluxe Double Room
Stayed in Jul 2024
Family
1 review
Amazing
Posted on Jul 7, 2024
The room is spacious and conveniently located. The front desk upgraded me to a panoramic room with a very nice view. The room was very quiet and I had a good rest. The location is good, close to the Polar Region, Tiger Park, and Ice and Snow World. The downside is that the equipment is a bit old and the shower room is not waterproof.
Original TextTranslated by Google
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Family
20 review
Outstanding
Posted on Jul 6, 2024
This Shangri-La has a good location, close to the subway, and convenient for travel. The guest relations director Alisa provided great service and arranged a river view room. It was a great experience! (I forgot to take the mobile phone charging cable when I left, and she also helped me find it)
Original TextTranslated by Google
Huilvxingdecc
Deluxe Double Room
Stayed in May 2024
Family
13 review
Outstanding
Posted on May 7, 2024
The front desk was very enthusiastic, the service was warm, and the overall feeling was very comfortable. I stayed at the Songbei Shangri-La Hotel on the last day of my visit to Harbin. I will stay here again next time. It is very convenient for travel. The stay was very comfortable, the service was very considerate, and my baby also liked it very much, especially Zhao Yueyue, Zhang Jingyu, Jia Xinxin, Hao Renjie, and the concierge in the lobby, a kind uncle. Because I was traveling with my baby, I was always worried about disturbing others. Their service was very nice, allowing us to spend this wonderful time without worries.
Original TextTranslated by Google
6/19
Guest User
Guestroom - River-View (Double bed)
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jun 24, 2024
Annie, the guest relations director, provided great service and arranged a room with a great view, but it has been raining for the past few days and I couldn't see the sunset. I prepared the invoice in advance and the room was given fruit, which was very satisfying!
The breakfast time was also relatively long and varied, and every service staff was able to respond to requests.
I will choose this place again next time I have the opportunity to come to Harbin.
Original TextTranslated by Google
