Lavande Hotel (Harbin central Street flood protection tower shop) Reviews
Lavande Hotel (Harbin central Street flood protection tower shop)
No.48 Jingjie Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
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Lavande Hotel (Harbin central Street flood protection tower shop) Guest Reviews
4.6/5
Very Good
1925 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1925)
Positive reviews(1860)
Reviews with photos/video(184)
Great location(265)
Convenient location(189)
Friendly front desk staff(143)
Classy environment(103)
Delicious breakfast(74)
Easy to get around(59)
Small room size(46)
Fantastic river view(7)
Negative reviews(65)
KH_traveller
Queen Room
Stayed in Nov 2024
Family
10 review
4.2/5
Very Good
Posted on Dec 31, 2024
Facility is good , staffs are very helpful. Breakfast could be better for such the class of hotel. Overall stay is good.
Response from Property: Dear guest, thank you for your kind feedback. We're glad to hear you found our facilities and staff satisfactory. We understand the importance of breakfast and are taking steps to enhance it. Your suggestions are valuable, and we hope to serve you better on your next visit.
Sokna
Deluxe Double Room
Stayed in Jan 2024
Family
48 review
4.0/5
Very Good
Posted on Mar 1, 2024
Good service, many facilities , food that is taste good.
Clean and nice .
Response from Property: 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Yuanliandefanji__
Deluxe Room (2 beds)
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
good ,
Response from Property: 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Anonymous User
Elegant Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Lavande Hotel is my first choice every time I go out. The quality of the high-end chain is always guaranteed. When I came to the hot city of Harbin, I checked into a hotel first. The whole hotel environment gave people a warm and high-end feeling. The service attitude of the hotel staff was very good. I felt like I was at home. I really felt the enthusiasm of the Northeastern people. The details of the hotel are very good, the food is exquisite, the transportation is very convenient, and it is very close to the scenic spot. Choosing a good hotel for a trip is definitely half the battle. I will always choose this hotel when I come to Harbin in the future.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and praise for Harbin Lavande Hotel. We have always adhered to the quality standards of high-end chains and carefully created every space, from the elegant lobby to the comfortable guest rooms, with unique fragrances and smart facilities, all to bring you a warm and high-end living experience. Hospitality is our approach and making you feel like you are home is our greatest achievement. We pay attention to details, from exquisite meals to considerate room service, and put our best efforts into everything. The hotel's superior geographical location, convenient transportation network and proximity to scenic spots provide great convenience for your travel. We look forward to your coming again. We will definitely welcome you with better services and make every stay as comfortable as returning home! Sincerely, Lavande Hotel
Guest User
Elegant Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Located in Jing Street, Daoli District, the surrounding transportation is convenient and travel is convenient. It is close to famous attractions such as Songhua River, Flood Control Memorial Tower, and Central Street. It is very convenient for tourists to visit surrounding attractions. At the same time, there are supermarkets, restaurants, banks and other supporting facilities nearby to meet daily needs.
The front desk staff are friendly and the check-in and check-out procedures are efficient and fast. Able to answer guests' questions in a timely manner and provide relevant travel advice and information.
Original TextTranslated by Google
Response from Property: I am very happy to receive your recognition! The superior location is the "travel gift" we want to present to our guests. It is close to scenic spots, convenient for transportation, and within easy reach of daily needs. The front desk team provides enthusiastic and efficient service, answering questions and sharing strategies, which is their duty and sincere wish. We look forward to your visit again in the future, continue to enjoy the convenience and happiness here, and wish you a beautiful life everywhere!
Zhangyiwen686868
Queen Room
Stayed in Sep 2024
Couples
3 review
3.7/5
Posted on Oct 15, 2024
Hygiene is average, there is obvious garbage
Original TextTranslated by Google
Response from Property: We have mixed feelings about your unsatisfactory experience, but we believe that every setback is an opportunity for growth. Like gardeners, we will carefully cultivate our service so that it will blossom and bear fruit.
Xiaowei0413
Elegant Double Room
Stayed in Jun 2024
Family
11 review
4.1/5
Very Good
Posted on Jul 7, 2024
The room is really small and the suitcase cannot be spread out. It can only be said that although the sparrow is small, it has all the internal organs. The room we were given faced the street and it made a lot of noise when we opened the window. The location is good. The price/performance ratio is really not high.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. I am very glad that you have chosen to book a hotel in Xiaofeng. Due to the location and layout of the hotel, the room size is indeed limited. The hotel has other room types for you to choose from. I am very sorry that there are no We can provide you with a room upgrade service as soon as possible. I hope you can understand! The room is small, but with your support and understanding, I believe we will do better~ The hotel is located near the scenic spots, which is more suitable for sightseeing. The hotel is only two minutes and 50 meters away from the riverside. In the morning and evening, you can enjoy the morning light Take a walk with Yuhui and enjoy the scenery along the river. From the hotel, it takes 5 minutes to reach Harbin's Internet Celebrity Bridge. You can also enjoy the surrounding scenery on the bridge, which is so beautiful. All the staff sincerely look forward to your visit again~~ I hope your journey will be smooth and pleasant, and everything will be successful!
Guest User
River-view Double Room
Stayed in Nov 2024
Other
13 review
1.0/5
Posted on Dec 14, 2024
I got a river view king bed room and was given the worst room. Secondly, the delivery of takeout to the room was extremely slow! During non-peak hours, the delivery person did not deliver to the room in time. Around 12 o'clock in the evening, I waited for half an hour and it was not delivered. Even after calling, it was delayed! There is no sense of time or service awareness!
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry for bringing you such an unpleasant stay experience. Regarding the unsatisfactory issue of the river view king room you mentioned, we will immediately check the room allocation process to see if there are any mistakes and make improvements to ensure that every guest can get a high-quality room that matches the room type. Regarding the delay in delivery and inadequate service, we have coordinated with relevant staff and will urge them to strengthen delivery management, especially during off-peak periods, to strictly abide by delivery times to improve service efficiency and quality. We are fully aware that this has seriously affected your stay experience. In the future, we will strengthen the supervision of the takeout and delivery links, and at the same time improve the hotel's own service awareness and emergency response capabilities to avoid similar situations from happening again. Thank you for your feedback. We hope you can give us a chance to make amends. We look forward to seeing significant changes when you next stay and providing you with truly satisfactory service.
Guest User
Elegant Double Room
Stayed in May 2024
Family
2 review
2.5/5
Posted on Jun 9, 2024
The super high cost performance and excellent location are the biggest advantages of this hotel. If you are traveling to Harbin, you can easily and comfortably complete the city walk of Songhua River Internet-famous Bridge - Flood Control Memorial Tower - Central Street - Sophia Church from the hotel , you can experience the must-visit point of Harbin travel by staying for one night.
However, "a bite of sugar and a bite of feces", the problems existing in the hotel are intolerable to me.
1. The location of the hotel is perfect, but the environment of the same hotel is very noisy. The weather is fine and there are many people singing and performing by the river in the evenings that are not weekends and holidays. My room is on the 6th floor, and the noisy singing stopped one after another until 11 o'clock in the evening.
2. The hotel room was very small, so small that I thought I was staying in Tsim Sha Tsui, Hong Kong instead of Harbin, the northernmost part of the motherland. If there are two 24-inch suitcases in the room, it will be difficult to open them at the same time. If the suitcases are opened at the same time, it will be difficult to turn around in the room. The layout of the hotel means that the rooms and the bathroom are completely parallel. That is to say, if the area of a standard double room is 16-22 square meters, then the usable area of the room excluding the bathroom is about 11.2-15.4 square meters, and the room The large bed is a full 1.8m large bed, so the cramped space can be calculated realistically.
3. The privacy of hotel rooms is very poor. My room is a double bed room on the 6th floor. It actually has a view of the river and the Songhua River Bridge. However, the distance between the hotel and the old residential apartment on the opposite floor is very close, which means that you can enjoy the view of the river from the room. But at the same time, you may also be the "scenery" in the eyes of others.
4. This is what I am most dissatisfied with during my stay. The hotel's sanitary conditions are very poor. The floor drain in the shower room in the bathroom has a bad smell. The room is small and if the bathroom door is open, you will feel like you have entered the toilet as soon as you walk into the room, which will cause severe discomfort and nausea. The other is that the bedding experience in the hotel is extremely poor. I have no real evidence to accuse the hotel of unclean bedding, but my experience when I fell asleep was that my whole body became itchy after falling asleep, and it was difficult to fall asleep after waking up from the itching.
All in all, my feedback on my stay at this hotel was very poor. I think this may be my problem and not the hotel's problem. It may be that I am picky and feel uncomfortable spending such a small amount of money. The problem is that I chose the wrong hotel. However, based on my review of my one-night living experience, the music was so noisy at around 11pm that I barely fell asleep at 12pm. I slept until I was woken up by itching at around 1pm. I tossed and turned in the cramped and unpleasant space until dawn. I think my evaluation of the hotel can be considered objective and tolerant. Of course, if I can increase my budget, I can solve many problems. In fact, I also dealt with it this way. I canceled the room in this hotel for one day and changed to another hotel, and indeed many problems were solved.
Finally, my evaluation of the hotel is that it is extremely cost-effective, the location is excellent, the service staff are very good, but the living experience is very poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. I am very glad that you have chosen to book a hotel in Xiaofeng. Due to the location of the hotel, the surrounding area is relatively prosperous. I am very sorry that I was not able to make room adjustments for you as soon as possible. I hope you can understand! With your support and understanding, I believe we will do better~ The hotel is located near the scenic spot, which is more suitable for sightseeing. The hotel is only two minutes and 50 meters away from the riverside. In the morning and evening, you can take a walk with the morning light and afterglow. , and enjoy the scenery along the river. From the hotel, you can reach Harbin’s Internet Celebrity Bridge in 5 minutes. You can also enjoy the surrounding scenery on the bridge, which is so beautiful. All the staff sincerely look forward to your visit again~~ I hope your journey will be smooth and pleasant, and everything will be successful!
Guest User
Queen Room
Stayed in Jun 2024
Solo travelers
1 review
1.0/5
Posted on Aug 1, 2024
The charger was left in the guest room. After leaving the hotel, I called the front desk and found it, but it didn't exist. We were traveling by car and checked directly into the hotel at the next stop. We didn't open our suitcases or bags. We found out after checking in at night. , because it was quite late, I hurriedly called to inquire early the next morning, and was promised a reply but received no reply. On the third day, I asked again and the reply said no. What kind of hotel is this? I told them that it was plugged into the wall and I forgot to unplug it. Or did I say No, there is no credibility at all. In addition, the hotel room is small and has a smell that has been emitted since the renovation. The surrounding environment is noisy. The sound of vendors selling goods through loudspeakers outside is not turned off. It is not recommended to stay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. I am deeply sorry for your experience in the hotel and I deeply apologize to you. Failure to provide you with a satisfactory check-in process is our shortcoming, and our work needs to be corrected and improved. The hotel is located in a tourist attraction, and the room layout is indeed limited. The hotel also has other rooms to choose from. Regarding the charger you left behind, please believe that we have indeed carefully searched it many times. It is our mistake to fail to reply to you in time. Please forgive us. Thank you for staying at Xiaofeng's hotel. I wish you a happy trip and all the best~
Guest User
Queen Room
Stayed in Jun 2024
Travel with friends
5 review
1.0/5
Posted on Jul 23, 2024
Facilities: This is the first time in China that I have seen such a small facility with more than 500 people.
There are only about 200 rooms in first-tier cities in China. You have more than 500 rooms. The bed is just inside the door and there is no room for activities.
Hygiene: The smell of the bathroom is pungent, which really affects my mood. I stayed there for two days, and my best friend and I were raising children, so I was too lazy to change. I made a reservation based on the location and didn't read the reviews.
Original TextTranslated by Google
Response from Property: Dear customer, your review is very important to us. Thank you for choosing to book a hotel in Xiaofeng. Due to the location and layout of the hotel, the room size is indeed limited. The hotel also has other room types available for you. Choose, I'm very sorry that I can't provide you with a room upgrade service as soon as possible, I hope you can understand! The room is small, but with your support and understanding, I believe we will do better~ The hotel is located near the scenic spots, which is more suitable for sightseeing. The hotel is only two minutes and 50 meters away from the riverside. In the morning and evening, you can enjoy the morning light Take a walk with Yuhui and enjoy the scenery along the river. From the hotel, you can reach Harbin’s Internet Celebrity Bridge in 5 minutes. You can also enjoy the surrounding scenery on the bridge, which is so beautiful. All the staff sincerely look forward to your visit again~~ I hope your journey will go smoothly and happily, and everything will be successful! Thank you for your high evaluation of our hotel. We will implement your opinions and suggestions into practice to provide better services.
Response from Property: 尊敬的客人:看到您的好評,我們滿心歡喜,就像冬日裏迎來暖陽。您的稱讚是對我們團隊最大的認可,真心感謝您!從您踏入酒店的那一刻起,我們就期望能為您驅散旅途疲憊。前台小夥伴用熱情高效迴應您的需求,耐心解答、貼心指引,能讓您暖心,我們超欣慰。房間的舒適、用品的完備,是我們對品質的執着追求。早餐多元美味,希望開啟您元氣滿滿的一天。絕佳的地理位置,更方便您探索周邊。這份肯定,讓我們深知責任重大。未來,我們定會不斷優化,以更高標準迎接您的再次到來。祝您萬事順遂,旅途常伴驚喜,期待重逢!
Response from Property: 親愛的客人:看到您的暖心點評,我們滿心激動,感恩之情難以言表!房間面積有限,我們便在整潔上多下功夫,從床鋪整理到角落擦拭,每一處細節都不放鬆,就盼能為您掃去旅途疲憊,讓小小的空間滿是温馨。員工熱情周到,那是因為我們深知出門在外不易,真心想把每位客人當作摯友親朋,您有需求,我們必全力迴應。酒店選址時,就想着要給大家創造出行便利,如今看來,靠近防洪紀念塔、鐵橋、地鐵兆麟公園站,還有臨近中央大街,確實幫您輕鬆暢玩,太開心這一點能入您“法眼”。未來江上遊樂設施建成,遊玩體驗定能更上一層樓,真心盼着您再來感受。您的推薦是對我們最大的褒獎,我們一定再接再厲,期待與您重逢,祝您生活愉快,旅途永遠陽光燦爛!
Response from Property: 尊敬的貴賓:您好!看到您對我們酒店如此喜愛,我們深感榮幸!酒店選址於此,就是希望能為賓客們的出行提供最大的便利,很高興實際體驗超出了您的預期。大堂的設計旨在為您營造開闊舒適且富有創意的環境,能成為您拍照打卡的好去處,真是太棒了!我們一直堅信,員工的熱情服務是酒店的核心競爭力,他們真誠的笑容能讓您感受到家的温暖。房間設施的配備以及對細節的雕琢,都是為了滿足您在旅途中的各種需求。豐富多樣且美味的早餐,是開啟美好一天的關鍵,而離店時的小禮物則是我們對您的一份心意與不捨。非常期待您下次哈爾濱之旅再次選擇我們,我們定會以更飽滿的熱情和更優質的服務迎接您的歸來,繼續為您締造難忘的住宿體驗!麗楓酒店哈爾濱中央大街防洪紀念塔店
Response from Property: 非常感謝您如此細緻且暖心的好評呀!能成為您哈爾濱出差之旅的“温馨驛站”,我們滿心歡喜、倍感榮幸。優越的地段、貼心的服務、舒適的環境,本就是我們努力的方向,您的認可如同冬日暖陽,激勵我們持續提升、精益求精。期待您下次再來,麗楓仍會以熱忱與優質伴您每一段旅途,祝您生活常喜樂、諸事皆順意!