Karl Hotel (Wanda Plaza, Harbin West Railway Station)

Karl Hotel (Wanda Plaza, Harbin West Railway Station) Reviews

Karl Hotel (Wanda Plaza, Harbin West Railway Station)

Floor 9, Building 1, Aida Jiuxi Loft, southwest corner of Harbin Street and Zhongxing Left Street intersection, Nan'gang District, Harbin, Heilongjiang, ChinaView Hotel Details
Karl Hotel (Wanda Plaza, Harbin West Railway Station)
Karl Hotel (Wanda Plaza, Harbin West Railway Station)Karl Hotel (Wanda Plaza, Harbin West Railway Station)Karl Hotel (Wanda Plaza, Harbin West Railway Station)
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Karl Hotel (Wanda Plaza, Harbin West Railway Station) Guest Reviews

4.7/5
Outstanding
1769 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1769)
Positive reviews(1735)
Reviews with photos/video(233)
Awesome amenities(210)
Friendly front desk staff(198)
Classy environment(190)
Good audiovisual experience(96)
Large rooms(88)
Near shopping area(87)
Convenient for shopping(71)
Well designed(31)
Negative reviews(34)
Dodd
Exclusive Deluxe Suite With 100-inch Projection
Stayed in Feb 2022
Couples
11 review
5.0/5
Outstanding
Posted on Mar 9, 2022
The hotel was perfect location, right next to a major mall and food walking street. The staff were friendly and helpful, even helped me find a place to get a covid test nearby. The room was amazing!! Huge bathtub in the window after a long cold day. The room had a projector screen too, I could easily watch a movie. 酒店就在爱达九溪,金爵万象对面很好找,很有设计感房间很大超干净,前台001小姐姐很热情,客房人员都很和蔼,酒店超值得推荐
Response from Property: 尊敬的賓客,感謝您下榻哈爾濱南崗卡爾酒店並抽出寶貴的時間與我們細緻的分享您的體驗,非常欣慰得知您此次體驗自始至終迷人愉悦。我很自豪我們真誠專業的團隊為您呈現的精緻優雅服務確保了您此次體驗的無憂及感動,同時我們精心打造的環境及硬件為您的美妙時光錦上添花,請放心我已與團隊分享了您的讚詞。期待不久的將來與您再次相遇。 祝好!
Guest User
Premium Budget Double Bed Room With 100-inch Projection
Stayed in Mar 2023
Business travelers
2 review
1.0/5
Posted on Mar 16, 2023
I have never stayed in such a bad hotel. It's not the price. I told the bartender that there was a problem with the hygiene and that they didn't have the same room type as me. Then the bartender brought me a broom to clean it up and brought me an extra bottle of water and said no. Sorry. I was really convinced. Was it because I was missing a bottle of water? After I checked in, I was already at the 23rd store and I was too lazy to argue with him. Their reviews are all bad, and the hotel on the 9th floor is not very real estate. This is the worst hotel I have ever stayed in in all my years of business travel.
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Original TextTranslated by Google
Response from Property: Hello dear guest, thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
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무용무용
Premium Budget Double Bed Room With 100-inch Projection
Stayed in Feb 2023
Travel with friends
5 review
4.2/5
Very Good
Posted on Feb 18, 2023
The room was smaller than expected... It was shocking... ㅠㅠ And it was so frustrating because the ventilation was so bad... But the staff was very friendly and the location was close to tourist attractions, so I think I'll use it again if I go to Beijing again next time.
Original TextTranslated by Google
Response from Property: Thank you for staying at Harbin Nangang Carl Hotel and taking the time to share your experience with us. We are very pleased to know that your experience was charming and enjoyable from beginning to end. I am very proud that our sincere and professional team provides you with exquisite and elegant services to ensure that your experience is worry-free and touching. At the same time, our carefully created environment and hardware make your wonderful time even better. Please rest assured that I have shared it with the team. Your compliments. Looking forward to seeing you again in the near future. good luck!
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Guest User
Premium Superior Double Bed Room With 100-inch Projection
Stayed in Sep 2022
Business travelers
19 review
5.0/5
Outstanding
Posted on Sep 27, 2022
Carl Hotel has an elegant environment, a comfortable big bed, and feels like coming home. When I leave early in the morning, the charger is left in the room. The considerate service staff will keep it for storage. The service is considerate and thoughtful. Carl Hotel is the first choice when you come to Harbin
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and serving carefully, so that you can feel the warmth of home in Carl. Looking forward to your visit again to review our progress, I wish you happy every day!
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Guest User
Premium Superior Double Bed Room With 100-inch Projection
Stayed in Aug 2022
Family
17 review
5.0/5
Outstanding
Posted on Aug 21, 2022
Environment: The environment of the new store is very good Service: The front desk staff are all little beauties Hygiene: clean, simple, tidy Transportation: Next door to Hasi Wanda, it is convenient to go everywhere, and there are so many people 【New opening】
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different experience to every guest. We are really touched by your satisfaction and affirmation. We'll keep working hard and we'll always be ready for you to come back anytime. I wish you a happy life!
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Guest User
Premium Scenic View Double Bed Room With 100-inch Projection
Stayed in Aug 2022
Other
2 review
1.0/5
Posted on Aug 18, 2022
This is just checked in. The inside was not cleaned at all, the shoes were still under the sink, and the ground near the door was sticky. I didn’t know what it was. I told the front desk what he said. Auntie was off work. He said that he didn’t clean it too badly. I suspect that the score is spent on brushing...
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your detailed review and sharing, and I am sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management, find out the deficiencies from the subtleties, maintain the good aspects, and improve the deficiencies. We always pursue to create a perfect check-in experience for our guests. We believe that you will have a new experience when you stay next time. We sincerely invite you to come again.
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Aibailandexixi
Premium Superior Twin Room With 100-inch Projection
Stayed in Jul 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 21, 2022
Very good experience, the sister and brother at the front desk have a super super good service attitude (and they are all super handsome), the room is also unexpectedly good, the projection screen is so cool, I like it very much, the room service is also great, super Amway !
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! I am very happy to bring you a good time for your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back again and wish you a happy life ah!
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Guest User
Premium Superior Twin Room With 100-inch Projection
Stayed in Jan 2023
Business travelers
5 review
1.0/5
Posted on Jan 13, 2023
Very, very dissatisfied. I have stayed in countless hotels. Only this one does not have a late check-out service. We got in the car at 3:00 p.m. and discussed whether we can delay check-out until 2:00 p.m. It is too cold outside and there is no place to go. The answer is no. , I asked if it was okay at one o'clock, and it was not possible, only at 12:30. Others let me pay by the hour? ? I? ? ***! ! My friends, there are so many hotels around. Let’s stay at someone else’s house. I’ve stayed in almost all the surrounding hotels. Only this one can’t check out late, and the food looks ugly. Vomited
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Original TextTranslated by Google
Response from Property: 感謝您下榻哈爾濱南崗卡爾酒店並抽出寶貴的時間與我們細緻的分享您的體驗,非常欣慰得知您此次體驗自始至終迷人愉悦。我很自豪我們真誠專業的團隊為您呈現的精緻優雅服務確保了您此次體驗的無憂及感動,同時我們精心打造的環境及硬件為您的美妙時光錦上添花,請放心我已與團隊分享了您的讚詞。期待不久的將來與您再次相遇。 祝好!
Anonymous User
Premium Leisure Double Bed Room With 100-inch Projection
Stayed in Jan 2022
Family
2 review
5.0/5
Outstanding
Posted on Jan 21, 2022
The location is good, opposite the Haxi Railway Station and the passenger station, 10 minutes' walk, and there is Wanda Plaza next to it. The lady at the front desk is gentle, the recommended takeaway is delicious, haha, and the environment in the waiting area is also very good. The place where I live has plenty of space, everything is brand new and very comfortable, and the lighting has 3 modes (watching, reading, leisure) and the overall is very good. That is, the clarity of the projection is general, and the sound insulation effect is general. But the details are in place, very satisfied~
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Original TextTranslated by Google
6/12
Response from Property: Thank you for staying at Harbin Nangang Karl Hotel and taking the time to share your experience with us in detail. I am very pleased to know that your experience has been charming and enjoyable from the beginning to the end. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again, and wish you a happy life and all the best!
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Jiayuxiaoxiannv
Premium Scenic View Double Bed Room With 100-inch Projection
Stayed in Jul 2022
Other
1 review
1.0/5
Posted on Jul 14, 2022
Others are okay, but I feel that the price should be checked out after two o'clock, and you can check out at twelve o'clock. I haven't stayed at twelve o'clock for a long time.
Original TextTranslated by Google
Response from Property: Dear guest, I have received your feedback, and the person in charge of the hotel also attaches great importance to it. It has been verified that you checked in on July 11th, and the person who checked in was FU JIA YU. You left the store at 13:42 on July 15th, and made a reservation on the hotel platform The rule is indeed to check out at 12 o'clock, but your check-out time has exceeded the time limit and the front desk staff didn't charge you any extra fees for the extra time after checking how many days you stayed. If you are still dissatisfied with this situation, the hotel will inform you Sorry. Thank you again for your stay and feedback, I wish you a happy life.
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Guest User
Premium Superior Double Bed Room With 100-inch Projection
Stayed in Jun 2022
Couples
2 review
2.0/5
Posted on Jun 16, 2022
Stayed for five days in a row, no late check-out, let me tell you, I can only go to the hourly room, the room is not soundproof, let the room be cleaned, go out in the morning, come back at 6 in the evening, and it has not been cleaned
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your stay at Carle Hotel and your valuable comments. We apologize for the problems you encountered. The hotel also attaches great importance to your valuable opinions. We have fed back your valuable opinions to relevant departments for follow-up and processing. The hotel will We will continue to strengthen the service staff and strive to provide better service for every guest. We sincerely welcome you to come again!
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Guest User
Premium Superior Double Bed Room With 100-inch Projection
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2023
Very nice, prettier than the photos
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,期待您的再次光臨!祝您生活愉快。
Keyijiaozaige
Premium Scenic View Double Bed Room With 100-inch Projection
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Jan 8, 2025
位置很好,周圍很便利,環境衞生都很棒,酒店管理人員很人性化,特別重點表揚一下杜霞女士,解決問題態度認真,各位在入住時有什麼問題真心建議好好去和服務人員認真溝通,大概率都能解決,真的能體驗到賓至如歸得感覺
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6/7
Response from Property: 感謝您下榻哈爾濱南崗卡爾酒店並抽出寶貴的時間與我們細緻的分享您的體驗,非常欣慰得知您此次體驗自始至終迷人愉悦。我很自豪我們真誠專業的團隊為您呈現的精緻優雅服務確保了您此次體驗的無憂及感動,同時我們精心打造的環境及硬件為您的美妙時光錦上添花,請放心我已與團隊分享了您的讚詞。期待不久的將來與您再次相遇。 祝好!
Kafeibujiatang@zhang
Exclusive Deluxe Double Bed Room With 100-inch Projection
Stayed in Dec 2024
Other
23 review
4.2/5
Very Good
Posted on Dec 20, 2024
地理位置不錯,酒店在公寓樓內,大堂在9層,周邊用餐、娛樂、購物、逛街,都非常方便…… 有免費停車場提供,停車方便,搭乘公共交通,也很便利。 房間空間大很舒服,整潔乾淨,用品齊備,服務熱情。 沒有自助洗衣房,提供外送洗熨服務,沒有健身器材室,乘電梯不需要刷房卡…… 住的房間確實不錯,關鍵加分項。
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Response from Property: 感謝您下榻哈爾濱南崗卡爾酒店並抽出寶貴的時間與我們細緻的分享您的體驗,非常欣慰得知您此次體驗自始至終迷人愉悦。我很自豪我們真誠專業的團隊為您呈現的精緻優雅服務確保了您此次體驗的無憂及感動,同時我們精心打造的環境及硬件為您的美妙時光錦上添花,請放心我已與團隊分享了您的讚詞。期待不久的將來與您再次相遇。 祝好!
Guest User
Premium Budget Double Bed Room With 100-inch Projection
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
感謝前台熱情款待,關鍵乾淨整潔,床也很舒服,我們入住的是哈爾濱西站,附近的卡爾酒店,前台接待4號,服務好,很自信的安排了入住,一次有機會還會在光顧,
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6/7
Response from Property: 感謝您下榻哈爾濱南崗卡爾酒店並抽出寶貴的時間與我們細緻的分享您的體驗,非常欣慰得知您此次體驗自始至終迷人愉悦。我很自豪我們真誠專業的團隊為您呈現的精緻優雅服務確保了您此次體驗的無憂及感動,同時我們精心打造的環境及硬件為您的美妙時光錦上添花,請放心我已與團隊分享了您的讚詞。期待不久的將來與您再次相遇。 祝好!
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