Best Western London Heathrow Ariel Hotel Reviews

Overall my experience was good  The hotel was very easy to locate  The rooms were very clean  The staff were very nice and friendly  Will definitely have a second stay there

Clean and decent room for a solo traveler just stays for a night to catch early morning flight. Staff at the front desk (I think his name is Mohit) is with a good manner and very helpful with guiding the transportation back to terminals.

Good hotel , good staff , lift no good , but I like this hotel 😂😂

It's easy to get to from Heathrow airport. You can take one bus and it will drop you off right in front of the hotel. A bit old hotel, however has everything you need Staffs were kind. Service was excellence.

Albeit I'm scottish, trying to get the staff to understand REALLY SLOWLY SPOKEN ENGLISH, was literally impossible. Alarms going off in unoccupied rooms!? Reported to reception, and literally had to write it down.. Asked for taxi for 7.30 to T5... Went down to reception, no taxi... Staff had booked for T6?! There is no T6.. Very handy for airport, otherwise, pay £5 more and go next door..

The door lock was broken, and even the phone in the room did not work (seems to be disconnected) so wasn’t able to contact reception. Along with some other minor issues, the hotel did not offer a positive experience to my stay unfortunately.

Good quick check in. Plenty of parking. Good food and excellent service by Oliver in the restaurant.

Clean, comfortable, V.helpful/professional staff, from chambermaids to Receptionists. Peaceful, good sleep and bath/ shower. Would recommend 🙂

Room had all that was required for a one night stay. The staff at the front desk was friendly and helpful. Had a pint and nachos at the bar.

We were returning to Australia. The waiter was excellent in always. Friendly, helpful, and funny.

Absolute shithole it’s a 1 star not 4 star did ask for my money back everything about it was out dated staff were good breakfast was good

The customer service was awesome and supportive and the room are clean and ambiance.

Nice breakfast, good sleep, bathroom could've been cleaner, old building

Perfect location for an overnight stay if you’re on an early flight. We hopped on the bus to the airport, quick journey and easy to navigate. Hotel staff were friendly and helpful. Room is what you’d expect for the price - definitely does the job.