The Douglas Hotel

The worst hotel ever!!!!!

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel

Booked via a booking app When we arrived we had to park down a residential street and walk to the “ hotel “ . Once there , I called the number on the door to be let in - I called four times in 30 minutes and no one answered . Eventually , another guest was leaving and so we managed to get in and out of the rain . Once inside, I kept calling the number and then finally a man answered the phone and just kept shouting at me that he would text me the code to get into the hotel . After I had finally got him to understand that we were already in the hotel , he told me to go to room 14 . I asked where the key was , and he said “ the room is unlocked “. I questioned him and he tutted and said that he’d get “ one of the girls to come down “. After some time , a woman came downstairs and took us to room 14 . As she was walking away - I asked her where the key was , and she said that it was lost. The room ( and the hotel itself ) was dirty . The toilet was broken and was flushing continuously , there were no facilités for making a drink , the curtain pole was hanging off the wall ( ground floor facing the street ) and I dont even want to describe the stain in the bed ! I didn’t feel safe or comfortable , and I said that I didn’t want to stay there . The woman said that she didn’t work there and that she was a guest too (so much for being one of “ his girls “) She said that she would phone the owner but that he was going away and wasn’t answering his phone . To be frank , the whole building was dirty , unsafe and ( judging by the “ guests “ that we had seen - all blackened teeth and rattling ) I got the impression that this hotel is not family orientated ! I left the hotel and booked a room at another one nearby ( The Grand ) which was an altogether different and better experience and still reasonably ( budget) priced . I really do think that everyone should be warned not to stay in this hostel ( it doesn’t deserve to be called a hotel ) . I booked it via a booking service called OYO . I have got my money back but there is no option to leave a review so the misleading pictures and description are still on the app for all to see !