Best Western Plus Westbank

Rooms are clean but the hallways are not. Love the hot tub though and it’s not that far from French quarter

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

The hot tub and pool area are very nice. The front desk and bar employees very nice and personable.

Beautiful hotel just outside of the craziness of the city center. Staff was exceptionally friendly and accommodating, the breakfast was wonderful, the courtyard with the outdoor pool and indoor hot top was a hit and even though it seems to be a neighborhood that might be noisy at night, we didn’t hear a thing from our room. We’d definitely recommend staying here with or without children

Check in was great. The hot tub water was not very hot and dirty looking. The pool was a little cold, it's an open area to the pool. Closes at 10 but we had people yelling and jumping in at 1 during our stay. Located next to shopping options. Easy to find. Spacious room. They have a bar by the pool open 4-10 with food options. Lady working there was super friendly.

We chose this location because it offers a park and cruise deal. It much cheaper than parking at the cruise port.

Lovely stay

ok. didn’t like it that much.

Nice rooms for a weekend stay would stay again.