Comfort Suites Harvey - New Orleans West Bank

When I arrived i was met by a very nice young man at the desk who checked me in, in a matter of minutes. Upon entering my room I learned that the air conditioning system was not working and a box fan was in the room. (I have asthma and need plenty of air ventilation.) I called down to the front desk to see what could be done. I was informed that there was no other rooms available and all he could do was give me another fan. I later discovered that there was no towels or toilet paper in the bathroom. When my boyfriend went downstairs he was told he would have to come back because the towels were just being washed, this was at 7:30pm. When I went down for breakfast this morning I asked to speak with the manager (because the gentleman at the desk told me that he would be able then) i was informed that he would not be in until late on in the day. I left my name and phone number and a list of complaints with the lady at the desk and I'm still awaiting a call from management!

Great

It’s pretty bad

Floors were extremely dirty. An hour after taking a shower, my feet were nearly black. Carpet was sticky. That’s really my only issue. Everything else was fine

This place doesn’t doesn’t deserve half a star. AC didn’t work, shower curtain was 4” short causing the bathroom floor to flood. Refrigerator didn’t work. No phone in room. TV didn’t work. Absolutely horrible place. They wouldn’t give me another room and the place wasn’t sold out. The place is a dump. Employees were absolutely terrible.

Made a reservation for 5. Asked for room with 2 beds and a pull out couch as pictured. The pull out couch was worthless. The matress is so small and full of springs you can feel them poke your back. We all had to make it work in the 2 beds. Also room only had 3 towels when asked for extra ones they said they dint have any they were in the process of washing some. Room was not re stocked or cleaned while we were there even though we asked. I must say the 2 beds and pillows along with Confortors were very clean and relaxing had a great night sleep.

Bugs flying and crawling on everything. Told upon early departure hotel is aware of problem in two rooms. We just happened to be in one of the two

The front desk guy was very nice but the front desk lady on Monday really needs to get off her phone and be aware of her surroundings. Also, please check on the TV's in the rooms. In December, the TV did not work properly in our room. This past weekend the TV did not work in room 212. We were told that Sunday, a new tv would be installed. Nope.

ROACHES, ROACHES, ROACHES. We booked this hotel through Orbitz and up until now have never had a problem with booking through this site. Upon check in, we proceeded to take our stuff up to the room. As we were unpacking a roach crawled out from behind the TV area. We immediately gathered our things and notified the front desk lady. She did offer to send us to the next level. But I told her my daughter is deathly afraid of cockroaches and is immunocompromised. She basically said “what do I expect, it’s New Orleans”. I said ROACHES don’t stay in one area. She said they had just sprayed a few days before and we have been the only one that complained. She stated that he called the manager and that he was not responding to her text. Told me to call the next day and he will be in by 3pm, called the next day and was told to call the back by 5pm still no manager available and he never called me back. you should not have to live with ROACHES. I will be contacting the better business bureau. I forgot to mention I did notice the musty smell as one guess noted. Be aware that Orbitz will not help you resolve the issue. You are on your one so if you book through Orbitz know your money is not safe