Guest User
October 10, 2024
When we arrived at the hotel Kanz Erremal we immediately had no welcome feeling, staff was unfriendly. Hygiene was not up to par, the door already looked forced which made us feel unsafe, air conditioning was leaking (there was already a whole puddle while it had only been on for 10 minutes). The reason we left however is because we found cockroaches in the room! When we reported this to the reception the manager was very unfriendly and did not want to believe it/come and look in the room! He indicated that these were not his rooms when we showed the photo of the cockroaches. We left the hotel because we were so shocked by the reaction of the manager.
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