Edward
December 18, 2023
My experience with the hotel is a 1 star. We arrived Thursday night 12/07/23 around midnight only to be told the AC went out in multiple rooms and they had no other rooms available. Mind you they knew this a 8pm and didn't bother to call knowing that there were few if any other rooms available in tow due to USM graduation. Fortunately for us the 3rd shift attendant called around and found (1) hotel thay had a few rooms and it was in the same area. It was not the hotel I wanted, but we found somewhere to sleep. Unfortunately the hotel never.reached out apologize nor did I have time to call them. My daughter's graduation was much more important. The area is nice and close access tovthe interstate. I am sure if I actually stayed at the Hilon Garden, it would have been a great hotel, but I didn't so my experience was bad.